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Ebs integration


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Ebs integration

  1. 1. Drive Front and Back Office Productivity<br />Oracle Lead to Order Integration Pack for <br />Oracle CRM On Demand and Oracle E-Business Suite<br />
  2. 2. Safe Harbor Statement<br />The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.<br />
  3. 3. Agenda<br /><Insert Picture Here><br /><ul><li>Current Business Challenges
  4. 4. Oracle Lead to Order Integration Pack
  5. 5. Our Customers
  6. 6. Q & A </li></ul>3<br />
  7. 7. Today’s Business Challenges<br />
  8. 8. McKinsey’s Findings<br />“Investments in technology-enabled business processes can deliver up to ten times the impact of traditional IT cost reduction efforts.*”<br />“Simplistic cuts, applied across the board, may endanger critical business priorities from sales support to customer service.” <br />* SOURCE: “Managing IT in a downturn: Beyond cost cutting,” James Kaplan and Johnson Sikes, The McKinsey Quarterly, September 2008.<br />
  9. 9. On Demand CRM Offers Flexibility<br /><ul><li>Fast to customize and deploy
  10. 10. Easy to use
  11. 11. Driven and managed by business users
  12. 12. Predictable costs
  13. 13. Minimal or no IT resources required</li></li></ul><li>Greater business agility<br />Better access to customer information<br />Businesses Must Evolve Rapidly<br />IT Reality<br /><ul><li>Hyper competition
  14. 14. Industry consolidation
  15. 15. Increased business complexity
  16. 16. Greater customer and partner demands
  17. 17. Increased compliance pressures
  18. 18. Heterogeneity is here to stay
  19. 19. Number of systems and moving parts increasing
  20. 20. Acquisitions, restructuring, consolidation becoming the norm
  21. 21. IT must do more…withless!</li></ul>Streamlined business operations<br />Integration Challenge<br />Risk of Application Silos<br /><ul><li>Customer, product data scattered across organizations
  22. 22. Lack of Collaboration
  23. 23. Inconsistent Inefficient Business Processes</li></ul>Oracle CRM On Demand<br />Oracle CRM On Demand<br />Oracle EBS<br />JD Edwards<br />Other <br />Other <br />Oracle CRM On Demand<br />Greater business agility<br />Streamlined business operations<br />
  24. 24. Inconsistent and incomplete customer data<br />Lack of an integrated view of the customer<br />Reduced global reporting and sales effectiveness<br />Lower user productivity<br />Limited business flexibility<br />Poor Integration Capabilities<br />Impact Business and Customer Success<br />
  25. 25. Greater business agility<br />Streamlined business operations<br />The Business Imperative<br />Strategic Transformation through Composite Business Processes<br />Business Goals<br />IT Strategy<br /><ul><li>Leverage what you have in place
  26. 26. Focus on cross functional processes
  27. 27. Ensure ability to adapt to customer needs
  28. 28. Sustainable and extensible integrations</li></ul>Better access to customer information<br />Improving business agility and performance <br />
  29. 29. Agenda<br /><Insert Picture Here><br /><ul><li>Current Business Challenges
  30. 30. Oracle Lead to Order Integration Pack
  31. 31. Our Customers
  32. 32. Q & A </li></ul>10<br />
  33. 33. Reducing the Cost and Risk of IntegrationOpen, Standards-Based Platform<br /><ul><li>Prebuilt integrations enable rapid time to value
  34. 34. Orchestrated flows deliver end to end visibility across your enterprise applications
  35. 35. Common object model and extension framework enable upgrades
  36. 36. Productized integrations reduce maintenance costs
  37. 37. Virtual suite with much richer functionality</li></li></ul><li>Oracle Application Integration Architecture (AIA)<br />ORACLE FUSION MIDDLEWARE<br />Oracle Lead to Order Integration Pack for Oracle CRM On Demand and Oracle E-Business Suite v2<br />v2 Highlights<br /><ul><li>Based on AIA Foundation Pack 2.5
  38. 38. Seamless, near real-time Customer and Product Data Integration
  39. 39. Single View of Customer across the front and back office - Customer 360 Degree View
  40. 40. Supports the end-to-end Lead-to-Order flow with Opportunity to Quote / Order business process execution
  41. 41. CRM On Demand Mobile/Offline Integration Support
  42. 42. Integrates Oracle CRM On Demand and Oracle E-Business Suite 11.5.10, R12.1.1
  43. 43. Oracle Universal Installer for installation of Middle Tier components</li></ul>Opportunity to Quote/Order<br />Bi-directional Data Integration:<br /> Accounts<br /> Contacts<br /> Products <br />(1-way sync EBS to OD)<br />
  44. 44. Oracle Lead to Order Integration Pack for Oracle CRM On Demand and Oracle E-Business SuiteBenefits<br /><ul><li>Improve customer satisfaction with more accurate, timely ordering
  45. 45. Close deals faster with complete opportunity to quote & order processing
  46. 46. Deliver CRM as you need it, when you need it, while maintaining single view of the customer
  47. 47. Extend existing investments in Oracle E-Business Suite
  48. 48. Save time and reduce business risk and cost with productized integration</li></ul>Accounts<br />Contacts<br />Products<br />Quotes<br />Orders<br />
  49. 49. A Comprehensive IntegrationThe Business Value of Prebuilt Integration<br />Advanced<br />Process<br />Streamlined and Seamless <br />Lead-to-Order Process<br />Middleware<br /> Vendors<br />Can<br />UI<br />Complete a flow in CRMOD without going elsewhere<br />3rd-Party <br />Customization<br />Oracle AIA<br />Data<br />CRMOD data is consistent andup to date with other applications<br />Typical Vendors<br />Basic<br />
  50. 50. Siebel<br />CRMOD<br />JD Edwards<br />Oracle EBS<br />A Comprehensive IntegrationDelivers True End-to-End Process Support<br />Integrated User Experience and 360 Degree View of Customer<br />Streamlined Front-to-Back Office Business Process<br />Convert Lead to Opportunity<br />Create Quote<br />Create Lead<br />Create Order<br />Lead to Order Integration Pack for Oracle CRM On Demand Oracle EBS<br />Oracle Application Integration Architecture<br />Other<br />
  51. 51. Agenda<br /><Insert Picture Here><br /><ul><li>Current Business Challenges
  52. 52. Oracle Lead to Order Integration Pack
  53. 53. Our Customers
  54. 54. Q & A </li></ul>16<br />
  55. 55. Oracle CRM On Demand Customer Breadth<br />
  56. 56. Oracle CRM On Demand | EBS Integration Customers<br />
  57. 57. Open Ecosystem<br />Extensibility<br />Methodology<br />Why Customers Choose AIA<br />$<br />Value<br /><ul><li>Pre-built integrations
  58. 58. Lower TCO
  59. 59. Designed for Fusion Apps compatibility
  60. 60. Reusability
  61. 61. AIA Centers of Excellence
  62. 62. AIA Partner Co-development
  63. 63. ISV Plug ability Model
  64. 64. Loose coupling of apps through SOA
  65. 65. Focus on configurations not rebuilds
  66. 66. Successfully deployed in complex, high-volume environments
  67. 67. Best practices
  68. 68. Prescriptive methodology
  69. 69. Proven by Oracle</li></li></ul><li>Wayne Sadin<br />Chief Information Officer<br />Loomis Dramatically Improves Customer Responsiveness With Oracle Applications<br />With Oracle AIA, we were able to reduce customer response time from 2 days to 10 seconds with our centralized call center.<br />RESULTS<br /><ul><li>Improved access to and quality of customer data by replacing in 5-1/2 weeks
  70. 70. Improved efficiency and visibility by integrating Oracle CRM On Demand and Oracle EBS
  71. 71. Able to look across the footprint in real time to evaluate progress against contracted objectives</li></ul>CHALLENGE<br /><ul><li>Support change in traditional business model
  72. 72. Collect and disseminate information quickly and securely to demanding customers
  73. 73. Reduce customer response times
  74. 74. Provide sales reps with visibility into service information and vice versa</li></ul>Real Value<br />
  75. 75. Dominic Martinelli<br />Chief Information Officer<br />Rackable Systems Achieves 330% ROI from Oracle's Application Integration Architecture<br />With AIA, we have a single vendor solution to connect Oracle CRM and Oracle EBS. This allows for improved user adoption, better pipeline visibility, one view into customers and orders, and reduced IT costs.<br />RESULTS<br /><ul><li>Fully integrated front-to-back office in 10 months
  76. 76. Better data quality, one view of customers & orders
  77. 77. Improved forecast accuracy and sales productivity
  78. 78. Achieved 330 percent ROI with payback in only 5.3 months</li></ul>CHALLENGE<br /><ul><li>New business process required for Lead-to-Quote and Build/Design to Order model
  79. 79. Low user adoption of previous CRM system
  80. 80. Sales lacked visibility to back-end data
  81. 81. Small IT staff, limited budget, aggressive timeline</li></ul>Real Value<br />
  82. 82. Oracle’s Commitment to On Demand CRM<br />“When we compete head-to-head with we win more deals than we lose.”Larry Ellison, Chief Executive Officer<br />“We’re doing very well in CRM On Demand…The market is becoming more sophisticated as enterprises start to deploy and scale and they’re demanding enterprise integration, scalability, and security.”Charles Phillips, President<br />Source: Oracle Earnings Conference Call – Fiscal Q2 ‘09, Dec. 18, 2008<br />
  83. 83. Only Oracle DeliversPackaged Integrations<br />Niche On Demand Service<br />Application Integration Architecture<br /><ul><li>Multiple partners per integration increase deployment time
  84. 84. No single point of control reduces leverage
  85. 85. Inconsistent UI’s impede user adoption
  86. 86. Limited flexibility as business requirements change
  87. 87. Single vendor point of control
  88. 88. Fast to deploy/rapid ROI
  89. 89. Highly flexible for changing business requirements
  90. 90. Consistent UI increases adoption
  91. 91. 360° customer view provides reps with easy information access
  92. 92. Support for critical business processes increases productivity</li></li></ul><li>