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Siebel CRM Appcast

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Interview with Ed Abbo on Siebel CRM 8.0

Published in: Business, Technology

Siebel CRM Appcast

  1. Today’s Topic Siebel 8.0 and the Value of Applications Unlimited with Ed Abbo Welcome to Oracle’s Appcast! Oracle AppCasts are online audio interviews with Oracle customers, partners, product and Industry experts, delivered via RSS podcasting www.oracle.com/appcasts
  2. Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
  3. Ed Abbo <ul><li>Senior Vice President Application Development </li></ul><ul><li>Edward Abbo is responsible for the strategic direction and development of Oracle applications including: </li></ul><ul><li>Oracle E-Business Suite </li></ul><ul><li>PeopleSoft Enterprise </li></ul><ul><li>Siebel </li></ul><ul><li>JD Edwards </li></ul><ul><li>Prior to joining Oracle in 2006, he was senior vice president of technology and chief technology office for Siebel Systems. </li></ul>
  4. The Transition to Oracle <ul><li>Technology leadership </li></ul>Infrastructure Hosting Integration Applications Consulting Services Oracle Grid Architecture Oracle Data Center Oracle Fusion Oracle Application Suite Oracle Consulting
  5. The Transition to Oracle <ul><li>Technology leadership </li></ul><ul><li>Application breadth and depth </li></ul>Infrastructure Hosting Integration Applications Consulting Services Oracle Grid Architecture Oracle Data Center Oracle Fusion Oracle Application Suite Oracle Consulting
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  8. Oracle’s Siebel CRM Complete & Industry-Specific CRM Marketing/ Loyalty SFA Self Service PRM Incentive Comp Order Mgmt eBilling Call Center Field Service
  9. Siebel CRM 8.0 > Proactive CRM <ul><li>Empower Users </li></ul><ul><ul><li>Provide proactive, real time insight at the moment of customer interaction through a flexible, role-based user interface </li></ul></ul><ul><li>Enable Business Responsiveness </li></ul><ul><ul><li>Enable the business to respond to ongoing business process changes and to directly improve the customer experience </li></ul></ul><ul><li>Ensure Value </li></ul><ul><ul><li>Provide choice by supporting multiple deployment options and ease of integration at the lowest cost </li></ul></ul>
  10. Applications Unlimited JD Edwards EnterpriseOne 8.12 Siebel 8.0 JD Edwards World A9.1 PeopleSoft 9.0 Oracle E-Business Suite 12
  11. Applications Unlimited <ul><li>Choice </li></ul>
  12. Applications Unlimited <ul><li>Choice </li></ul><ul><li>Adopt Incrementally </li></ul>
  13. Applications Unlimited <ul><li>Choice </li></ul><ul><li>Adopt Incrementally </li></ul><ul><li>Immediate Value </li></ul>
  14. Applications Unlimited <ul><li>Choice </li></ul><ul><li>Adopt Incrementally </li></ul><ul><li>Immediate Value </li></ul><ul><li>Ongoing Commitment </li></ul>
  15. Simplification for the End User
  16. Task-Based User Interface
  17. Industry Enhancements for 8.0 Public Sector Communications and Media Finance Life Sciences High Technology Insurance and Healthcare Travel Transportation and Hospitality Consumer Goods Energy Complex Manufacturing Retail Automotive
  18. Business Agility Allowing the Business to Change the Business Process function getObject(obj) { var theObj; if(document.all) { if(typeof obj==&quot;string&quot;) { return document.all(obj); } else { return obj.style; } } if(document.getElementById) { if(typeof obj==&quot;string&quot;) { return document.getElementById(obj); } else { return obj.style; } } return null; }
  19. Directed Work
  20. Task Based User Interface <ul><li>Simpler for end users </li></ul><ul><li>Less risk for the business </li></ul>
  21. <ul><li>Enhanced Case Management </li></ul><ul><li>Different Types of Case Management </li></ul><ul><li>Specialized for various parts of government </li></ul><ul><ul><li>Social / Human Services </li></ul></ul><ul><ul><li>Law enforcement and homeland security </li></ul></ul><ul><ul><li>Revenue services </li></ul></ul>What’s new in Siebel 8 for Public Sector? Case Management SRM/ Procurement HR & Payroll Admin Public Sector Analytics Constituent Service Financial Management
  22. Siebel’s Vertical Approach <ul><li>CRM is not a one-size fits all proposition </li></ul>
  23. Siebel’s Vertical Approach <ul><li>CRM is not a one-size fits all proposition </li></ul><ul><li>Industry nuances built into applications to lower TCO </li></ul>
  24. Oracle Siebel CRM on demand <ul><li>SaaS / hosted CRM </li></ul><ul><li>Fast and easy CRM deployment </li></ul>Embedded Analytics with Built-in Data Warehouse Customization, Integration & Extensibility World-Class, Single-Vendor Hosting Infrastructure Built-in Contact Center Industry-specific CRM Sales Marketing Service
  25. Complementary CRM On Demand On Premise Hybrid
  26. Integrated to Back Office Apps Order Capture to Order Management CRM On Demand to Oracle E-Business Suite Hosted Call center for Oracle TeleService Hosted Call center for Peoplesoft Support and Helpdesk Financial Services Account Origination and Provisioning FUSION MIDDLEWARE CONTACT ON DEMAND CONTACT ON DEMAND
  27. Future Proofing CRM Sales Web Services Customer, Product, Price Masters, Integration SOA Content Task Flows, Process Flows and Insight-Driven Dashboards via Analytics Fusion Standards Based Technology Stack Native service oriented architecture Ongoing investments Service Marketing C/OM Self Service CRM ERP Legacy
  28. For more information please visit: http://www.oracle.com/applications/crm/siebel Thank you for joining us for today’s Appcast Siebel 8.0 and the Value of Applications Unlimited with Ed Abbo

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