1. Adoption & Change Execution
What keeps you
up at night? Is your project at risk?
• Can I create a compelling call to
action within our organization? Are you sure?
• Will we deliver the expected results
at the completion of our project?
Lower your risks, invest in Adoption
• How do I meaningfully engage our
and Change Execution
leaders in the change process?
• Am I involving the “right” people The facts are clear, it’s ACE Delivers Value
to ensure success? the “soft-stuff” that
By consistently investing in adoption and
• How do I implement changes to our limits project success! change execution, not only are initiatives
organization structure and roles? more likely to succeed, but an organization’s
More than half of all IT and process position in the marketplace is also
• How do I identify the true impacts of initiatives fail to achieve their expected significantly improved.
value. Depending on the report you
the change?
read, the failure rate can vary from A recent Watson Wyatt study shows that
• Are we providing employees with 52% to 61%. the ROI on an investment in ACE can be
the knowledge, tools, and techniques The missing critical component is tangibly measured in meaningful ways.
effective change execution and adoption. Their study reveals that when companies
that enable them to lead and
Recent research from Prosci, a leader help their employees to understand the
implement ongoing improvements
in organizational change management business change, the value of the change,
and changes effectively? and provide strong leadership during
research, provides the four most-cited
reasons why initiatives fail: times of change, they:
• How do I ensure the new
process, tools, and technologies 1. Ineffective change sponsorship • Have a 19.4% higher market premium
will be adopted? from senior leaders than companies that do not
2. Employee resistance to change • Are 4.5 times more likely to report high
3. Poor support and alignment with levels of employee engagement
PeopleFirm’s Adoption and Change
versus firms that do not
3 “Achieving User Adoption: How to Unlock the Full Value of Business Intelligence Implementation” Business Objects, May 2007
2 “Effective Communication: A Leading Indicator of Financial Performance” 2005/2006 Communication Study by Watson Wyatt
Execution methodology can help you middle management
rest more easily. Read on to learn how! 4. Lack of change management • Are 20% more likely to report lower
resources and planning1 turnover rates than their peers
• Had shareholder returns that
were 57% higher over the last
The major determinants of five years than the returns for firms
Are you success are talent related,
NOT technology and data.
with less effective adoption and
change execution2
under-investing? The benefits of investing in ACE can
1 Prosci Benchmarking Report – Best Practices in Change Management, 2007
Investment Historical Determination
Type Investment of Success also be found in less tangible but
Most companies over-invest notable forms such as:
People 2% 20%
in technology and under-invest • Reduced training time
Process 2% 15%
in the elements that ensure • Decreased time to proficiency
Organization 2% 0%
• Increased knowledge of applications
successful change: the people, Culture 1% 20%
• Increased organizational consistency
process, culture, and leadership. Leadership 1% 10%
Data 10% 15% • Decreased time to onboard
Technology 82% 10% • Greater employee satisfaction
and retention3
Your People = Your Success