1. JENNIFER SMITH
956 Pumpkin Ridge , Gardner,KS 66030| C: 913-370-6877 | caspy@aol.com
Summary
Motivated Logistics Coordinator successful at customer service and transportation logistics.
Excellent problem solving and interpersonal skills. Cuts costs and improves efficiency
through effective management.
Operations process adherence; use personal judgment to satisfy customer expectations
regarding pickup and delivery of product to meet expectations
Exceptionally productive in a high volume, high stress, environment
Highlights
Service Quality Improvement Interpersonal Skills
Vendor Relations Customer service-oriented
Rate negotiations Works well independently
Detail-oriented Customer Service Management
LTL knowledge Intermodal Knowledge
Accomplishments
Grew one primary account for the office by 55% in revenue.
Reduced freight costs by optimizing backhaul schedules and negotiating carrier rates.
Presented an accolade for going Above and Beyond
A part of the “Against all Odds" team.
Experience
Logistics Coordinator Oct 2010 to Apr 2015
Yusen Logistics ( Americas) － Olathe, KS
Foster relationships with customers
Acted as a liaison between logistics, carriers and customers.
Manually created shipments, scheduling appointments, assigned carriers and dispatched
shipments.
Monitored shipments to guarantee on-time delivery.
Pricing, Invoicing and accounting.
Reduced freight costs by optimizing backhaul schedules and negotiating carrier rates
Highway Solution Specialist Jun 2006 to Oct 2010
Hub Group － Overland Park, KS
Lead Trainer for the entire office
Cultivated Relationships with customers
Booking Freight and Dispatching drivers, Tracking loads, Scheduling appointments
Cold Calling/ Sales
Reviewed Highway orders to see if they meet Intermodal criteria
Over The Road Logistics Jun 2001 to Jun 2006
Nyk Logistics － Olathe, KS
Entering orders and Scheduling appointments
Booking Freight and Dispatching drivers, Tracking loads
Education
High School Diploma 1991
Shawnee Mission North － Shawnee Mission , ks