2. Skills Administrative functions of Windows (95, 98, NT, ME, 2000, 2003 Server, XP, Vista, Windows 7 Beta, Windows 7) Significant background in performing hardware and software upgrades and installation Expert at troubleshooting PC and Network issues Skilled at Reimaging machines ad performing OS wipes.
3. Skills – Cont’d Formal education and experience in the Administration of DHCP & DNS servers Experience in Administration and use of Windows, Linux (Fedora), Citrix, & Blackberry systems Familiar with basic web page design Familiar with various software applications
4. Skills – Cont’d Formal education in the basics of the Visual Basic programming language Studies of the basic concepts of Information Security, Risk Analysis, Project Management Excellent communications and customer service skills Created and managed user accounts in a Windows environment
5. Skills – Cont’d Basic familiarity and experience with Windows Active Directory & remote administration functions Extensive experience with Windows Mobile, Blackberry, Palm Devices, and Mobile Broadband cards Hands on experience in proper soldering techniques
6. Skills Cont’d Familiar with use of Citrix for remote access Experience Monitoring Citrix connections Skilled in the use of diagnostic software such as Nagios, various port scanners, and packet sniffers Expert at virus removal
7. Skills Cont’d Familiar with supporting smart phones and PDA’s Blackberry Windows Mobile Palm Expert in interpersonal Skills
8. Education ITT Technical Institute Arlington , TX Sept 2008 Graduate 3.0 Overall GPA Highest honors, Honors Associate of Applied Science, Information Technology Network Communications ITT Technical Institute Arlington, Tx Dec 2010 Graduation Date Bachelor of Science, Information Technology, Information Security
9. Work Experience 10/08 to 06/09 Sprint Advanced Technical Support Agent Incoming technical support calls for Sprint customers with PDA’s and Wireless cards Troubleshoot connectivity and throughput issues Diagnose and advise customers of hardware conflicts or malfunctions Assist with Installation and setup Reprogram devices in event of serious failure Establish Manual DUN’s using aircards/smartphones as modems Handle various other customer service issues as needed
10. Work Experience - Cont’d 1/2000 to Present Self Employment Desktop and Small Network Support Build and repair custom PC’s Install Operating systems and other software Configuration of operating systems and software Install and configure modems and routers Educating Users Computer maintenance and virus removal
11. Work Experience - Cont’d 8/2008 to 9/2008 Contractor at GameStop Assist in rollout of new credit card readers Adjust POS system to new readers
12. Work Experience - Cont’d 06/2008 to 09/2008 Contract Help Desk Admin Administration of Citrix sessions Connectivity troubleshooting Assist in creation of Troubleshooting Database Contact with vendors Assist with creation and deativation of user accounts in Active Directory Network Monitoring PC Maintenance and repair Software updates to Antivirus software
13. Work Experience – Cont’d 03/2008 to 06/2008 Contract PC Technician File transfers when old machines replaced Reimaging/DOD Level wipes PC repair Mapping network printers and drives Backing up PST and OST files for outlook users Installation of Encryption software
14. Work Experience – Cont’d 03/2007 to 06/2007 Technical Support Tier 2 Assist DSL customers with connectivity issues Troubleshoot throughput and email issues Advise on firewall/antivirus issues Assist with router configurations
