<ul><li>InteliWISE Self Service Agents  </li></ul><ul><li>Virtual Agents  with   business language recognition for Contact...
<ul><li>InteliWISE  Corporate Overview </li></ul><ul><li>Founded in 2005 with the  vision of changing the way business web...
Technology Food and distribution Transportation Small manufacturing More and more Clients  are realizing the benefits of t...
Why  Conversational Agents are becoming Popular?  Insights into 3 challenges. Source: Forrester 2007, Harris Interactive R...
InteliWISE delivers Virtual Agents  –  with powerful Natural Language Processing  Technology INTELIWISE   |  NEW USER EXPE...
<ul><li>Conversational Agents  </li></ul><ul><li>Executive Sales Avatars </li></ul><ul><li>C all  C enter  Avatars </li></...
InteliWISE Self  –  Service Agents ,  with  3 elements  for a breakthrough technology  INTELIWISE   |  NEW USER EXPERIENCE...
Why the website understands  any  customer’s question… … and powerful technology behind it INTELIWISE   |  NEW USER EXPERI...
Why customers get their answers fast… …  without involving live agents in call center  INTELIWISE   |  NEW USER EXPERIENCE...
Why this avatar is so appealing…  ...  A nd customers problems are solved through  multimedia  INTELIWISE   |  NEW USER EX...
Enterprises  Applications Fo u r key  enterprise areas, where  user’s engagement  is the key INTELIWISE   |  Next Generati...
VALUE PROPOSITION How Conversational Agents are serving Marketing&Sales, Customer Care & Search? <ul><li>InteliWISE offers...
Value Proposition  is relevant where user experience and business performance are compared INTELIWISE   |  NEW USER EXPERI...
InteliWISE Self  –  Service Agents , with  3 elements for a breakthrough technology  INTELIWISE   |  NEW USER EXPERIENCE W...
Conversational Agents O ur interactive video is  the  key in building rapport and improving the intranet site's look and f...
Technology, Platform & Applications The only front–and–backend platform We have the only  fully integrated platform with a...
How it works Ready for integrations with dynamic data from leading IT systems, for a complete business process fulfilment ...
Statistical Reporting & Analytics, that help to capture employees intentions ALL EXPORTABLE (to Webtrends) <ul><li>Users s...
Talk with our Agent: www.inteliwise.com INTELIWISE.com   |  Next Generation Self-Service Platform
Upcoming SlideShare
Loading in...5
×

InteliWISE AnswerNOW

379

Published on

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
379
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
8
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide
  • 21.04.09
  • 21.04.09
  • 21.04.09 21.04.09
  • 21.04.09
  • 21.04.09
  • 21.04.09
  • 21.04.09
  • 21.04.09
  • 21.04.09
  • 21.04.09 21.04.09
  • 21.04.09 21.04.09
  • 21.04.09
  • 21.04.09
  • 21.04.09
  • 21.04.09
  • 21.04.09
  • InteliWISE AnswerNOW

    1. 1. <ul><li>InteliWISE Self Service Agents </li></ul><ul><li>Virtual Agents with business language recognition for Contact Centers </li></ul><ul><li>Superior multichannel customer experience </li></ul><ul><li>Leveraging live agent productivity </li></ul><ul><li>Lowering cost of interaction </li></ul>www.InteliWISE.com Marcin Strzalkowski [email_address] +48 506 66 33 22
    2. 2. <ul><li>InteliWISE Corporate Overview </li></ul><ul><li>Founded in 2005 with the vision of changing the way business websites communicate with millions of customers </li></ul><ul><li>We are a Next Generation/ Web3.0 Conversation Agent solution provider, in SaaS platform integrating AI, Video, Audio </li></ul><ul><li>Focusing on Virtual Agent technologies to grow online businesses </li></ul><ul><li>Silicon Valley company (Sunnyvale, California) with development in Europe (Warsaw/Poland) </li></ul><ul><li>Funded by Asseco Group, but largely by Founders, strategic support from Intel Capital </li></ul><ul><li>Executive Management all veterans of the Software Industry with a combined experience of over 50 years with a track record of building successful companies </li></ul>Intelligent Customer Care across all platforms, improving satisfaction, increasing sales and reducing operating expenditures INTELIWISE | Next Generation Self-Service Platform
    3. 3. Technology Food and distribution Transportation Small manufacturing More and more Clients are realizing the benefits of this Platform…. <ul><li>InteliWISE have created one of the most interesting avatars on the AI market – N ewsweek </li></ul><ul><li>Best Website, WebStarFestival </li></ul><ul><li>Award at Technicon Innovations Fair </li></ul><ul><li>ComputerWorld „The Most innovative Broadband Service” </li></ul>Media & Awards 800 business clients, including: INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS
    4. 4. Why Conversational Agents are becoming Popular? Insights into 3 challenges. Source: Forrester 2007, Harris Interactive Report CER 200, Jupiter (Media Metrix), McKinsey 2005, PBI 2008 Customer Care Report Business challenges INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS Low level of users engagement <ul><li>In 2008 users viewed 140M video files </li></ul><ul><li>Traditional enterprise content not engaging anymore </li></ul><ul><li>Suffering from difficulty of cutting through information clutter </li></ul>High customer service cost <ul><li>On average 90% of all customers queries are calls </li></ul><ul><li>The average cost of live/call contact with customers is $5 – $35. </li></ul>Low conversions <ul><li>Average drop-off rate in conversion process is >90% </li></ul>
    5. 5. InteliWISE delivers Virtual Agents – with powerful Natural Language Processing Technology INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS <ul><li>Innovative internet technology – that more and more companies are using globally </li></ul><ul><ul><li>Users are using their own language and more of its voice and sounds , instead of keybo a rds </li></ul></ul><ul><li>InteliWISE delivers award – winning solution that combines </li></ul><ul><ul><li>AI technologies to help understand users’ intention when they ask questions their own way </li></ul></ul><ul><ul><li>Interactive video and voice - to build great customers experience </li></ul></ul>
    6. 6. <ul><li>Conversational Agents </li></ul><ul><li>Executive Sales Avatars </li></ul><ul><li>C all C enter Avatars </li></ul><ul><li>Product Marketeers </li></ul><ul><li>WebForms Assistants </li></ul><ul><li>Web A lert Avatar </li></ul><ul><li>Policy C ommunicators </li></ul><ul><li>Celebrity and Mascot Avatars </li></ul><ul><li>Market Research Avatars </li></ul>INTELIWISE: PUTTING CONVERSATIONAL AGENTS TO WORK FOR YOU MultiMedia Process Consistency + InteliWISE powerful solutions across all platforms
    7. 7. InteliWISE Self – Service Agents , with 3 elements for a breakthrough technology INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS <ul><li>KNOWLEDGE BASES & BUSINESS SCENARIOS: actionable responses </li></ul><ul><li>NLP (Natural Language Processing): powerful technology that understands questions </li></ul><ul><li>USER INTERFACE: video avatar or multimedia presentation </li></ul>
    8. 8. Why the website understands any customer’s question… … and powerful technology behind it INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS <ul><li>NLP (Natural Language Processing): understanding customer problems, no matter how they formulate them </li></ul><ul><li>User can input any question </li></ul><ul><li>How do I… , Can I … , What’s your … </li></ul><ul><li>Semantic technology breaks down sentences & questions </li></ul><ul><li>Powerful algorithms search for the most precise answer </li></ul>
    9. 9. Why customers get their answers fast… … without involving live agents in call center INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS <ul><li>KNOWLEDGE BASES, BUSINESS SCENARIOS, CRM, billing systems: Actionable responses </li></ul><ul><li>This system presents, shows and speaks out right answers </li></ul><ul><li>Answers come from scripts, knowledge bases, CRM & ‘you – name’ the sources… </li></ul><ul><li>The can be related with filling out forms, applications etc </li></ul>
    10. 10. Why this avatar is so appealing… ... A nd customers problems are solved through multimedia INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS <ul><li>USER INTERFACE: interactive video or multimedia content </li></ul><ul><li>Our avatars are real actors with their mimics, body language, not cartoons nor 3D </li></ul><ul><li>That’s why they attract so much of attention of a user & are pleased to interact with </li></ul><ul><li>We have + 120 video avatars to choose from, now </li></ul>
    11. 11. Enterprises Applications Fo u r key enterprise areas, where user’s engagement is the key INTELIWISE | Next Generation Self-Service Platform (eLearning)
    12. 12. VALUE PROPOSITION How Conversational Agents are serving Marketing&Sales, Customer Care & Search? <ul><li>InteliWISE offers : </li></ul><ul><li>Reduced Operational Costs </li></ul><ul><li>Improved Conversions </li></ul><ul><li>Automated Statistical Data Reporting </li></ul><ul><li>Visibility into Customer Base </li></ul><ul><li>Enhanced Customer Satisfaction </li></ul><ul><li>Another Avenue to Touch Customers </li></ul>INTELIWISE | PUTTING CONVERSATIONAL AGENTS TO WORK FOR YOU
    13. 13. Value Proposition is relevant where user experience and business performance are compared INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS CUSTOMER/ USER RELEVANCE (satisfaction, loyalty) CORPORATE RELEVANCE (ROI)
    14. 14. InteliWISE Self – Service Agents , with 3 elements for a breakthrough technology INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS <ul><li>KNOWLEDGE BASES & BUSINESS SCENARIOS: Actionable responses </li></ul><ul><li>NLP (Natural Language Processing): understanding customer problems, no matter how they formulate them </li></ul><ul><li>USER INTERFACE: interactive video or multimedia content </li></ul>
    15. 15. Conversational Agents O ur interactive video is the key in building rapport and improving the intranet site's look and feel ...we have +120 interactive virtual video agents to choose from INTELIWISE.com | Next Generation Self-Service Platform
    16. 16. Technology, Platform & Applications The only front–and–backend platform We have the only fully integrated platform with a video Interface for Conversational Agents to deliver Knowledge to company’s online users INTELIWISE | PUTTING CONVERSATIONAL AGENTS TO WORK FOR YOU SMB Enterprise
    17. 17. How it works Ready for integrations with dynamic data from leading IT systems, for a complete business process fulfilment Variant A Variant B Variant C Variant D INTELIWISE.com | Next Generation Self-Service Platform
    18. 18. Statistical Reporting & Analytics, that help to capture employees intentions ALL EXPORTABLE (to Webtrends) <ul><li>Users satisfaction ratio </li></ul><ul><li>Number of conversations (time/ user breakdown) </li></ul><ul><li>Number of questions responded / redirected to helpdesk </li></ul><ul><li>Number of unrecognized queries </li></ul><ul><li>Number of answeres redirected to Google / Other search </li></ul>INTELIWISE.com | Next Generation Self-Service Platform
    19. 19. Talk with our Agent: www.inteliwise.com INTELIWISE.com | Next Generation Self-Service Platform
    1. A particular slide catching your eye?

      Clipping is a handy way to collect important slides you want to go back to later.

    ×