1. InteliWISE Features I nvitation, accepting questions, providing actionable responses Appealing invitations, contextual (day of the week, name, ‘welcome back’) Users articulate question in their own words The right, actionable response is shown & spoken INTELIWISE.com | Next Generation Self-Service Platform Why important Mimics human interaction , provides engagement and assistance for user seeking help in finding information
2. InteliWISE Features A ctively navigates through content, enriched by multimedia ‘how do I’s’ Agents opens searched content: subsection, data, multimedia, pdf … User can ask question in every moment, if hesitates or requires “but how do I “ assistance INTELIWISE.com | Next Generation Self-Service Platform Why important Leap search immediately to desired information/ content, providing multimedia access for a better accuracy
3. By pressing “question mark” icon, the pop-up window opens with the tree of most important topics in Client Knowledge Base. InteliWISE Features Presenting the Knowledge Base INTELIWISE.com | Next Generation Self-Service Platform
4. InteliWISE Feature s A nswers from multiple sources, incl. customized knowledge base or seamlessly integrated traditional search Wikipedia or RSS can be supportive resources Why important INTELIWISE.com | Next Generation Self-Service Platform Agent is a ‘one – stop’ source for searched information, that can be found in enterprise base or procedures and resources indexed by current search Agent pulls the answer form Google, Autonomy, Microsoft or other integrated searches
5. InteliWISE Feature s D isplaying contextual business scenario or query auto- completion Why important INTELIWISE.com | Next Generation Self-Service Platform Business scenarios that put an user on the process track Auto – completion, suggesting proper information Contextual assistance in relevant enterprise business process (search, ecommerce, data collection)
6. InteliWISE Features I f doesn’t know the answer, converts to chat with live consultant or forwards the query to helpdesk Opens the live chat or email contact Takes question, classifies it & sends to helpdesk Why important INTELIWISE.com | Next Generation Self-Service Platform Minimizes frustration due to inability to find answer; alarms about the gaps in knowledge or content
7. After user press the “clock” icon, the pop-up window appears w the tree of most important topics in Client Knowledge Base. InteliWISE Features Conversation history INTELIWISE.com | Next Generation Self-Service Platform
8. InteliWISE Features R unning a survey, asking for feedback or training with own interactive trainer It guides through the scenario like a real person It leverages the most current enterprise learning knowledge/ content INTELIWISE.com | Next Generation Self-Service Platform Why important Agent mimics personalized training/ surveying, yet makes this process interactive & engaging Video agents actually runs an e-training or survey
9. How InteliWISE Agent integrates with traditional Call Center support INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS
10. Conversational Agents InteliWISE – Intelligent Self Serve Platform INTELIWISE.com | Next Generation Self-Service Platform Conversational Agents NLP Engine (search) Multimedia Processing Engine Enterprise Infrastructure Interface Web Services API’s (XML protocols) Text to Speech Engine CRM CMS Websites (External and Internal) Call Scripts Transaction files Analytics InteliIWSE Knowledge Bases Search Engine(s) Synonyms Prefixes Application kb Corrections Click to live chat Click to email Click to call back
