Quality Control

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Quality Control

  1. 1. Quality control
  2. 2. Learning intentions <ul><li>Explain why organisations control the quality of there products and services. </li></ul><ul><li>Identify and describe different ways organisations control the quality of there products and services </li></ul>
  3. 3. Why do businesses control quality?
  4. 4. What is a quality product? <ul><li>Quality means ensuring that actual products and services meet customer requirements. </li></ul><ul><ul><ul><li>standards of quality are differant for different organisations </li></ul></ul></ul>
  5. 5. How do businesses control quality? <ul><li>Quality Control </li></ul><ul><li>Quality Circles </li></ul><ul><li>Total Quality Management </li></ul><ul><li>Benchmarking </li></ul>
  6. 6. Quality control <ul><li>Monitoring the standard of production </li></ul><ul><ul><ul><li>to make sure products meet customer specifications </li></ul></ul></ul><ul><li>This usually happens once the product is finished </li></ul>
  7. 7. Quality circles <ul><li>Groups of workers involved in discussions to solve production problems </li></ul><ul><ul><li>Employees? </li></ul></ul><ul><ul><li>Employers? </li></ul></ul><ul><ul><li>Customers? </li></ul></ul>
  8. 8. Total Quality Management <ul><li>This method has quality control at each stage of production process </li></ul><ul><ul><ul><li>Continuous inspection </li></ul></ul></ul><ul><li>Poor quality can be prevented before final production </li></ul><ul><li>People must work as a team for TQM to operate effectively </li></ul>
  9. 9. Benchmarking <ul><li>Uses a standard set by an established quality leader </li></ul><ul><li>This best method then becomes the quality standard which other organisations can follow </li></ul>
  10. 10. Re-cap questions <ul><li>State 2 reasons why businesses control quality levels? </li></ul><ul><li>Explain the term quality? </li></ul><ul><li>How do businesses control the quality of the products or services they provide? </li></ul>
  11. 11. Re-cap questions <ul><li>Why are quality circles thought to be effective? </li></ul><ul><li>Explain the term TQM? </li></ul><ul><li>Pick an organisation who you think is the benchmark for their industry and explain why you think they are the benchmark. </li></ul>

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