In 2010, Vancity credit union redesigned their intranet. The intranet incorporates many social features and now allows for two way communication. The intranet was built on the SharePoint 2010 platform.

1. How Vancity took its intranet
from static to social
two-way
“We’re going
baby!”
Heather Harmse
Digital Marketing Manager
Vancity

2. Agenda
doing things
differently
business drivers
adoption tactics
social features
lessons learned

3. About us
• Largest Canadian credit union
• Based in Vancouver, BC
• 2500 staff
• 56 branches
• 3 separate intranets

4. Business drivers

5. Business drivers

6. Objectives
ability to identify
find-ability of quality of online
internal subject
content content
matter experts
enabling social
features

10. Social features
• 20 responses received daily
• Connections made with 455 staff
• 10 best bets created per week

11. Social features

12. Social features
480 best bets created to date

13. Social features
Approximately 60% of staff have populated their my site profiles

14. Social features

15. Social features

16. Social features

17. Social features

18. Social features

19. Social features
• An average of 18 pictures
are posted via featured
photo in a month

20. Social features
• Over half our staff
regularly read in
the spotlight articles
• Every week an
employee or team
are featured in the
spotlight

21. Doing things differently
How do members feel
about saving while paying
down a mortgage?

22. Doing things differently

23. Doing things differently

24. Doing things differently

25. Doing things differently

26. Doing things differently
4 support
12 branches call centre
departments
CEO Tamara
Vrooman
48

27. Doing things differently

28. Doing things differently

29. Doing things differently

30. Doing things differently

31. Doing things differently

32. Doing things differently

33. Doing things differently

34. Driving adoption

36. Driving adoption

37. Learnings
• Search is a process of continual improvement
• The role of the intranet manager has changed
• Social features can render business value
• A social environment flourishes within a culture of
trust

38. Learnings
engage prepare
trust