How Vancity took its intranet                    from static to social                                         two-way    ...
Agenda                      doing things                       differently  business drivers                     adoption ...
About us•   Largest Canadian credit union•   Based in Vancouver, BC•   2500 staff•   56 branches•   3 separate intranets
Business drivers
Business drivers
Objectives                        ability to identify      find-ability of                         quality of online      ...
Social features• 20 responses received daily• Connections made with 455 staff• 10 best bets created per week
Social features
Social features480 best bets created to date
Social featuresApproximately 60% of staff have populated their my site profiles
Social features
Social features
Social features
Social features
Social features
Social features• An average of 18 pictures  are posted via featured  photo in a month
Social features• Over half our staff  regularly read in  the spotlight articles• Every week an  employee or team  are feat...
Doing things differently                            How do members feel                           about saving while payin...
Doing things differently
Doing things differently
Doing things differently
Doing things differently
Doing things differently                                          4 support        12 branches        call centre         ...
Doing things differently
Doing things differently
Doing things differently
Doing things differently
Doing things differently
Doing things differently
Doing things differently
Driving adoption
Driving adoption
Learnings  •   Search is a process of continual improvement  •   The role of the intranet manager has changed  •   Social ...
Learnings    engage           prepare             trust
Intranet going two way
Intranet going two way
Intranet going two way
Intranet going two way
Intranet going two way
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Intranet going two way

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In 2010, Vancity credit union redesigned their intranet. The intranet incorporates many social features and now allows for two way communication. The intranet was built on the SharePoint 2010 platform.

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Intranet going two way

  1. 1. How Vancity took its intranet from static to social two-way “We’re going baby!”Heather HarmseDigital Marketing ManagerVancity
  2. 2. Agenda doing things differently business drivers adoption tactics social features lessons learned
  3. 3. About us• Largest Canadian credit union• Based in Vancouver, BC• 2500 staff• 56 branches• 3 separate intranets
  4. 4. Business drivers
  5. 5. Business drivers
  6. 6. Objectives ability to identify find-ability of quality of online internal subject content content matter experts enabling social features
  7. 7. Social features• 20 responses received daily• Connections made with 455 staff• 10 best bets created per week
  8. 8. Social features
  9. 9. Social features480 best bets created to date
  10. 10. Social featuresApproximately 60% of staff have populated their my site profiles
  11. 11. Social features
  12. 12. Social features
  13. 13. Social features
  14. 14. Social features
  15. 15. Social features
  16. 16. Social features• An average of 18 pictures are posted via featured photo in a month
  17. 17. Social features• Over half our staff regularly read in the spotlight articles• Every week an employee or team are featured in the spotlight
  18. 18. Doing things differently How do members feel about saving while paying down a mortgage?
  19. 19. Doing things differently
  20. 20. Doing things differently
  21. 21. Doing things differently
  22. 22. Doing things differently
  23. 23. Doing things differently 4 support 12 branches call centre departments CEO Tamara Vrooman 48
  24. 24. Doing things differently
  25. 25. Doing things differently
  26. 26. Doing things differently
  27. 27. Doing things differently
  28. 28. Doing things differently
  29. 29. Doing things differently
  30. 30. Doing things differently
  31. 31. Driving adoption
  32. 32. Driving adoption
  33. 33. Learnings • Search is a process of continual improvement • The role of the intranet manager has changed • Social features can render business value • A social environment flourishes within a culture of trust
  34. 34. Learnings engage prepare trust
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