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Intranet going two way

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Vancity Credit Union
Vancity Credit Union

In 2010, Vancity credit union redesigned their intranet. The intranet incorporates many social features and now allows for two way communication. The intranet was built on the SharePoint 2010 platform.

TechnologyEconomy & FinanceBusiness
1 of 39
How Vancity took its intranet from static to social two-way “We’re going baby!” Heather Harmse Digital Marketing Manager Vancity
Agenda doing things differently business drivers adoption tactics social features lessons learned
About us • Largest Canadian credit union • Based in Vancouver, BC • 2500 staff • 56 branches • 3 separate intranets
Business drivers
Business drivers
Objectives ability to identify find-ability of quality of online internal subject content content matter experts enabling social features
Social features • 20 responses received daily • Connections made with 455 staff • 10 best bets created per week
Social features
Social features 480 best bets created to date
Social features Approximately 60% of staff have populated their my site profiles
Social features
Social features
Social features
Social features
Social features
Social features • An average of 18 pictures are posted via featured photo in a month
Social features • Over half our staff regularly read in the spotlight articles • Every week an employee or team are featured in the spotlight
Doing things differently How do members feel about saving while paying down a mortgage?
Doing things differently
Doing things differently
Doing things differently
Doing things differently
Doing things differently 4 support 12 branches call centre departments CEO Tamara Vrooman 48
Doing things differently
Doing things differently
Doing things differently
Doing things differently
Doing things differently
Doing things differently
Doing things differently
Driving adoption
Driving adoption
Learnings • Search is a process of continual improvement • The role of the intranet manager has changed • Social features can render business value • A social environment flourishes within a culture of trust
Learnings engage prepare trust
Intranet going two way

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