1. It is what we think we already know that often prevents us from learning... Thank you.

2. A measured learning experience All our Customer Contact programs are developed after years of first hand experience with the Customer and in a variety of business situations involving an array of global customer service clients. We are ready to now impart these to you.

3. We know the value of Customer Service

4. Converting the front-liner… Scicom Academy’s Customer Contact programs cover all areas which are critical to serving the customer. It covers all platforms of key interaction with the Customer.

5. Front-line Customer Service Topics

6. Service That Sells… Topics

7. Call Center Training… Topics

8. Customer Service Management… Topics

9. Communication Skills… Topics

11. Our Accreditors and Certifiers. BTEC Accredited Global Learning and Certification Centre. Support Centre Practices (SCP) Reselling Partner. HRDF Accredited Class ‘A’ Educational Service Provider Ministry Of Human Resource Approved Training Provider Ministry Of Higher Education Approved Training Provider MSC Malaysia Approved Training Provider

13. The Malaysian Opportunity…

14. Labor distribution by industry…

18. EDUCATION TO PLAY CATALYST ROLE There is a definite space in which we can own and nurture within the educational industry both in Malaysia and in Asia . That space is in providing a formal educational pathway specializing in GLOBAL CUSTOMER MANAGEMENT A KEY DRIVER TO THE ASIAN NATIONAL ECONOMIES.

20. INSIDE THE AUDIENCE’S HEAD

22. GLOBAL job CONNECT In a rare attempt to connect qualified customer contact graduates with suitable employers in this field, an interactive JOB PORTAL will act as a conduit and an integral part of this concept, in order to create a structured flow of human capital into the employment market. UNIQUE SELLING PROPOSITION

23. THE BRAND PROPOSITION To provide Asia with a complete certified educational pathway in the Global Customer Management field, through an established, respected GLOBAL educational brand. Practitioner / Industry led faculty.

24. TARGETTED INDUSTRIES Contact Centre Retail General Public Service Nursing Hospitality Airlines Finance

25. A REGIONAL APPROACH

26. SCHOOL OF CUSTOMER CONTACT MANAGEMENT

27. Customer Contact Pathway in the Airline Industry

28. Customer Contact Pathway in the Retail Industry

29. SCHOOL OF LANGUAGES & BUSINESS COMMUNICATION Primarily to address vernacular speakers who aim to speak English fluently and in a neutral accent. A comprehensive competency-based training programme using… DRAMA, THEATRE, MUSIC AND SLICE OF LIFE….

30. SCHOOL OF LANGUAGES & BUSINESS COMMUNICATION

31. SCHOOL OF EXECUTIVE PROFESSIONAL DEVELOPMENT

32. The Proposed Partnership

33. THE X FACTOR – A NATIONAL SHOWCASE