1. Soft Skills

2. Introduction
 Apart from basic soft skills like communication and self
confidence people should also possess some important
attributes as well and they are:
1. Body Language
2. Analytical Skills
3. Critical Thinking
4. Individual Interaction
5. Job Performance
6. Career Prospects

3. Body Language
 Body language is a form of mental and physical ability of
human non-verbal communication, consisting of body
posture, gestures, facial expressions and eye movements.
 Humans send and interpret such signals almost entirely
subconsciously.
 Body language may provide clues as to the attitude or state of
mind of a person. For example, it may indicate
aggression, attentiveness, boredom, relaxed
state, pleasure, amusement, and intoxication.
 Body language is significant to communication and
relationships. It is relevant to management and leadership in
business and also in places where it can be observed by
many people.

4. How to understand Body Language:
7 Steps

5. Step 1: Understand the meanings of
looking
 When you look strangers in the eye, you are saying, "I want to know
more about you.“
 When you look people in the mouth, you are saying, "I am not
comfortable looking into your eyes" .
 When your eyes are locked onto a specific part of a person's face
you are saying, "I am nervous.“
 When you look away from a person routinely or lean away from
them, you are saying, "I don't like you.“
 When you raise one eyebrow, you are saying, "oh really?”
 When you roll your eyes upwards, you are saying, "I am imagining“
 When you close your eyes halfway, you are saying, "I am
suspicious.“
 When you look down, you are saying, "I'm thinking.“
 When you widen your eyes, you are saying, "I am amazed."

7. Step 2: Express yourself through facial
features
 When you wink you are saying, "It's our little secret.“
 When you smile subtly, you are saying, "Here is a gesture of
approval.“
 When you smile with teeth and close your eyes a bit, you are
saying, "I am very happy.“
 When you walk constantly looking at the ground, you are
feeling unconfident.
 When you frown, you are saying, "I am bored/unhappy.“
 When you drop your jaw, you are saying, "I don't believe it.“
 When you bite your bottom lip, you are saying, "I'm flirty."

9. Step 3: Move your head
 When your head is up, you are saying, "I don't mind people
looking at me.“
 When your head is down, you are saying, "I don't want people
to look at me.“
 When you turn your head to look at someone, you are
saying, "I enjoy looking at you.“

10. Step 4: Understand meanings of the
placement of legs
 When you hold your legs close together, you are saying, "I am
modest.“
 When you hold your legs far apart, you are saying, "I am not
modest.“

11. Step5: Placing your shoulders
 When your shoulders are open and wide, you are saying, "I
would like to meet new people.“
 When your shoulders are closed and hunched, you are
saying, "Leave me alone, please.“

12. Step 6: Understand the meanings of
physical contact
 When you touch someone on the arm, you are saying, "I want
us to be close.“
 When you touch someone on the waist/neck/face, you are
saying, "I am physically attracted to you.“

13. Step 7: Understand the general condition
 When you are tense, you are saying, "I am not comfortable.“
 When you are relaxed, you are saying, "I am comfortable.“
 When you fidget, you are saying, "I want to find something
better to do.“

15. Analytical Skills
 What exactly are Analytical Skills?
 The ability to apply logical thinking to the gathering and
analyzing of information.
 The ability to visualize, articulate, and solve problems and
concepts.
 The ability to make decisions that make sense based on
available information.

16. Why analyze information
 The political we make can change the course of legislation
locally, regionally and globally.
 The economic decisions we make impact how we live and the
future of companies and markets.
 The personal decisions we make can affect the relationships
you have with family, friends and co-workers.
 The business decisions we make can enhance the quality of
our work and even open doors to new opportunities.

17. 5 Tips to better Analytical Skills
 Ask the right questions.
 Realize what you don’t know.
 Make no assumptions.
 Don’t take what you see at face value.
 Turn information into knowledge.

18. #1- Ask the right questions
 What do we know already?
 What do we need to know?
 What are the expected results?
 How will we act on this once we have the data?
 How much time am I allotted on this research?
 When is the information needed?
 Note: The most critical question is “HOW” will the information
will be used by the requestor?

19. #2- Realize what you don’t know
 Don’t be embarrassed to ask simple questions.
 Start from the bottom to ensure you cover all the
bases.
 Allow your research to guide you into different
directions.

20. #3- Make no assumptions
 Does the requestor really know what they want?
 Are you sure that the information will be easily
found?
 Is it possible that someone may have gathered
similar information?
 Do you have enough time to complete the task?
 If in doubt about the results or the format of the
report.. Ask.

21. #4- Don’t take things at Face Value
 Errors occur by both man and machine.
 Cross-reference statistics and research when
possible.
 Look deeper to determine the real value in the
information.
 Validate sources to ensure their
credibility, especially those online.

22. #5- Turn information into knowledge
 After collecting information, review and assemble it.
 Create categories that help organize it.
 Look for patterns of recurring data.
 Add your perspective to what you have uncovered.
 Summarize analysis to crystallize the findings.
 Bring value to the information by keeping your
requestor in mind.

24. Critical Thinking
 Critical thinking has been defined as “the mental process of
actively and skillfully
conceptualizing, applying, analyzing, synthesizing and
evaluating information to reach an answer or conclusion.
 Critical thinking is a way of deciding whether a claim is always
true, sometimes true, partly true, or false.
 Critical thinking employs not only logic (either formal or, much
more often, informal) but also broad intellectual criteria such
as
clarity, credibility, accuracy, precision, relevance, depth, bread
th, significance and fairness.

26. Skills required for Critical Thinking
The list of core critical thinking skills includes
observation, interpretation, analysis, inference, evaluation, expl
anation, and meta-cognition. There is a reasonable level of
consensus that an individual or group engaged in strong critical
thinking gives due consideration to establish:
1. Evidence through observation.
2. Context Skills
3. Relevant criteria for making judgment well
4. Applicable methods or techniques for forming the judgment
5. Applicable theoretical constructs for understanding the
problem and the question at hand.
In addition to possessing strong critical-thinking skills, one
must be disposed to engage problems and decisions using
those skills.

27. Procedure followed for Critical Thinking
 Critical thinking calls for the ability to:
1. Recognize problems, to find workable means for meeting those
problems
2. Understand the importance of prioritization and order of
precedence in problem solving.
3. Gather and marshal pertinent (relevant) information.
4. Recognize unstated assumptions and values.
5. Comprehend and use language with accuracy, clarity, and
discernment.
6. Interpret data, to appraise evidence and evaluate arguments.
7. Draw warranted conclusions and generalizations.
8. Reconstruct one's patterns of beliefs on the basis of wider
experience.

29. In Short
All these attributes will only improve your
chances to be a great leader and will lead to a
great career.
THANK YOU