1. LINDA NULL
13021 West Paint Drive
Boise, ID 83713
208.921.9447 lnull@aol.com linkedin.com/in/lindanull
OPERATIONS LEADER / TECHNOLOGY, PROCESS STANDARDS
Results-focused Business Leader who leads implementations of complex projects bringing significant operations
savings. Delivers results through effective leadership, execution, benefit measurement, and communication to
stakeholders at executive and “C” level. Leverages expertise across Operations, Technology and Human
Resources and in collaborating through a matrixed environment. Key successes in directing business process
design, set-up, and process reengineering in both retail store and corporate support environments. Consistently
meets key measurables.
Executive Leadership Expertise
• Strategic Planning • Customer Needs-Identification • Procurement
• Complex Project Coordination • Thought Leadership • Implementation Leadership
• Process Improvements • Process Re-Engineering • Employee Retention
PROFESSIONAL EXPERIENCE
SUPERVALU / ALBERTSONS, Boise, ID 1999 – 2011
Director, HR Technology / Shared Services, Human Resources
Led and directed cross-functional process improvement and technology focused teams in quality project execution
and on-going support for Human Resource technology solutions.
• Directed implementation of new Automated Hiring Management System in over 2,500 retail and distribution
center locations in 4 months; resulting in over $30M in cost savings.
• Delivered double digit turnover reduction, hiring efficiency gains, increased tax credits (WOTC) and elimination
of redundancies through the new Automated Hiring Management System.
• Managed implementation of 2-way communication tool to over 7,000 desktops in corporate, distribution center
environments and 2,500 retail stores.
• Standardized background check and drug testing programs resulting in $1.9M in annual savings. Guided
Workforce Integrity Team with managing drug testing, background check, work opportunity tax credit and
immigration programs.
• Developed and implemented manager self-service and electronic acknowledgement functionality on the
enterprise-wide PeopleSoft Human Resource Management System.
• Managed team in the development and implementation of a Learning Management System, eLearning
programs for food and drug retail, distribution center, and store support center associates.
• Directed collaboration with multi-functional teams to resolve roadblocks and barriers; analyzed workflow
processes and applied methodologies to determine efficient, cost effective ways to achieve business
requirements.
AMERICAN STORES, Salt Lake City, UT 1995 – 1999
Director, IT Training, Information Technology 1997 – 1999
Led team of Instructional Designers in design and development of Instructor Guides, Quick Reference / Self Study
guides, and various Multimedia Training programs. Oversaw the IT Trainee program including specialized technical
training to fulfill IT resource needs.
• Designed, developed, and implemented several entry level CBT training courses for store level.
• Led team that developed and implemented training programs to support retail and store support related
technology projects.

2. LINDA NULL PAGE TWO
AMERICAN STORES (Continued)
Cash Management Project Director, Delta Reengineering 1996 – 1997
Directed business reengineering project and collaborated with team of more than 50 business directors, managers,
and systems staff as part of a total supply chain re-engineering effort for $20B national food and drug chain.
• Led reengineering team in designing new retail cash management processes and technology solutions.
Developed business process re-engineering concepts for managing funds at store level to lower cost structures,
optimize cash positions, and reduce shrink. Annual benefits estimated at $8M in labor reduction and $10M in
shrink reduction.
Director, Retail Systems Support, Information Technology 1995 – 1996
Directed 70 person staff with responsibility for over $3M operating budget. Led store support call center activities,
project installation of store level equipment, and negotiation and management of maintenance contracts.
• Consolidated Help Desk from 5 locations to 1 centralized support group.
• Restructured the Help Desk Organization and developed proficiency guidelines and career path opportunities.
• Reduced average ‘call wait time’ by over 50%.
• Renegotiated maintenance contracts that achieved over $1.2M in annual savings.
AMERICAN STORES / SUPER SAVER, Dublin, CA 1994 – 1995
Manager, Store Systems, Operations
Developed and led new team in planning and managing all Store Systems related tasks to support successful
opening of 11 retail stores in 8 weeks. This included equipment evaluation, vendor negotiations, equipment orders
staging and assembly, and installation of all in-store technology, securing contracts, developing training programs,
and scheduling and training of all store associates.
ADDITIONAL EXPERIENCE
LUCKY STORES / AMERICAN STORES, San Leandro, CA
Operations
• Worked on EFT (Electronic Funds Transfer) and DSD (Direct Store Delivery) projects. Managed the IBM 4680
Point of Sale, Check Authorization, and Order Entry Projects.
• Worked in a variety of store level positions up to entry level management.
PROFESSIONAL DEVELOPMENT
Management Supervisory Training Program, University of Utah
Project Management Program, National Seminars Group
Center for Management Development Program, Boise State University
Managing For Inspired Performance, Los Angeles, CA
Critical Thinking Workshop, Boise State University
Collaborative Workplace Workshop, Achieve Global
Accounting and Finance for Non-Financial Managers Program, Boise State University
COMMUNITY OUTREACH
Tribute to Women in Industry, TWIN, Award Recipient
Unicru Innovation Award
Mentor, Encourage, Support, Achieve, MESA, Steering Committee Leader
Albertson’s Store Support Center Toy Drive(s); collected over 9,000 toys for Salvation Army and the Marine Corp
Professional Women’s Clothing Drive and Easter Event Benefiting the Women’s and Children’s Alliance