2. Strategy Create a comprehensive IT management environment bringing together cost effective tools and best practise processes to deliver a managed, value based, platform for effective and efficient IT management. By 2013 we will no longer sell software, all technology solutions will be cloud or service based Deliver end to end “Management as a Service”
3. Driving ITSM Maturity Cost effective delivery of services to the business SMCapability Enhancements Integrated Processes Management Dashboard Practitioner Reports Project Delivery Service Requests Configured Tools Current Status Enables Greater Business Value, Motivation and Innovation
4. Configured Tools and Processes Cost effective delivery of services to the business Executive Service Management Performance Portal Common Integrated Performance Indicators Management as a Service Governance Integrated Governance Repository for Policies, processes and documentation Common Integrated Operating Processes Service Management Transformation Methodology Manage Services Consumer Delivered Top Down, Bottom Up, Left in or Right in. Operational ServiceImpact Platform as a Service IT Service Monitoring Service and Asset Management Real time service Driven monitoring Service Assets Technology
