This document summarizes the winners and finalists for various IT awards categories in 2011, including Best Data Center Transformation, Best Transition Management, Best Service Desk, Most Responsive to Business, and Best Cloud Strategy. For each category, 1-2 winners and finalists are highlighted along with a brief description of their value story and accomplishments. The judging panel consisted of three executives from Forrester Research, Smart Architect, and UBM TechWeb.

2. 2011 Categories 2 Best Data Center Transformation Best Transition Management Best Service Desk Most Responsive to Business Best Cloud Strategy

3. 3 Judging Panel Bill Martorelli, Vice President, Research, Forrester Research Jennifer Zaino, Executive Editor, Smart Architect Stephanie StahlChief Judge and Executive Editor, UBM TechWeb

5. Built a new data center

6. Set up a dedicated disaster recovery center

7. Completed transformation in 7 months with less than 48 hours of downtime for the business

8. 50% decrease in servers

9. 40% decrease in data center operation costs

11. Improved reliability at two data centers

12. Allowed for expansion

13. Simplified, standardized servers, storage and operating systems

14. Production environments 80% virtualized in 3-phase program

16. Six Sigma project identified service gaps

17. Massive improvement in customer problems resolution the first time

18. Improved data analysis and trending

19. Developed permanent fix to areas of maximum downtime

21. Transitioned to a new on-premise SaaS model

22. Built a comprehensive IT service management platform

23. 98% of inbound calls are answered within 15 seconds

24. Less than 1% abandoned calls

25. 50% first contact resolution

27. Refocused on architecting solutions, technology innovation and supporting business projects

28. Smooth transition despite large number of areas being transitioned and an aggressive timeline

30. Transitioned IT service providers for Brazil and Latin America under an aggressive timeline

31. Faced unprecedented language challenges and complicated labor laws

33. Improved project delivery with consistent prioritization

34. Health of all projects determined in the same way

36. Sales, drug development, finance and HR business process apps relocated to global data centers in just four months

37. Rapid mobilization of more than 30 project resources

39. Moving pharma-related and highly regulated environments into the cloud is a pioneering move

40. Cloud services delivered integrated communications with high availability to business users

41. Migrated 30% of users in 2011

43. Reaped $1.6 million annualized savings

44. Improved employee collaboration across the globe

45. Moved HR applications into the cloud for significant savings