The document discusses using Celonis process mining software at UCB AG to provide transparency and optimization of business processes. Some key benefits identified include gaining a deep understanding of actual process flows, identifying opportunities for process enhancement, and continuous monitoring to ensure quality and compliance. It provides an overview of Celonis as a market leader in process mining, and outlines an initial proof of concept for using it to analyze digitized processes at UCB AG. It also notes some challenges in ensuring data availability, managing expectations on the application's scope, and realizing full value by implementing identified optimization measures.

1. Munich, 03.04.2019
UCB AG, Andrea Lieb
Process Mining in UCB AG
Celonis Proof of Concept

2. 2
Process Mining Benefits – Deep understanding of processes is
key for steering and optimization
… Process mining functionalities covering core
needs.
 Visibility and understanding of how actual
business operations and processes are being
performed
 Intelligent and objective analysis for process
enhancements
 Visualization, contextualization and linkage of
processes
 Save costs and time through automatic support
Bank wide needs for intelligent and automatic data support
identified…
Knowing the REAL, not the TO-BE, process flow
Continuous monitoring of process flows to ensure
process quality as well as business/ sales
questions
Identify effective process optimization potential with
factual process data
Early identification of process breaks or anomalies
to manage OpRisk
Process
Transparency
Process
Optimization
Process
Compliance
Process
Steering
Process
Control
Analyze Process Compliance and root causes of
breaks

3. Source: E2E
CELONIS
• Founded 2011 by
TU Students
• Fast Growth
through global
reseller agreement
with SAP and
project with
Siemens
• Market leaders in
process mining
• Valued at $1B
• Based in Munich
with Offices in
London, NY,
Netherlands
• Over 400
employees
Process Mining – Create Transparency to allow for steering
Celonis visualises the actual process and enables for optimisation
3
Select Process
Identify systems &
collect data
Process Mining
via Celonis
Process Selection
 High frequency
processes e.g., CBK
processes
 High degree of
digitization (no manual
processes)
MINIMUM DATA REQUIRED
 Identifier (NDG)
 Time log (Date & time)
 Process Activity
(Credit approval)
e.g. Consumer Finance e.g. EuroSIG
PROCESS
EXPLORER
CREATES TRANSPARECY
• Visualization of actual
process via dashboard
• Analysis of process
efficiency e.g., measure
throughput times, process
exceptions, process variants

4. 4
Challenges. Lessons Learnt. Expectation Management
Process Mining Value Creation goes beyond Celonis Application
Process Preconditions
Application only for high-scale, highly
automated processes, not for all.
Education in Bank about
Application Scope
Data Availability
Starting challenge is to identify, collect and clean
data. Functional owners need to contribute.
Case-driven check and
solution of data collection
Clear use case with target purpose
Application for process transparency/optimization/
monitoring/compliance should be clear.
Intense discussions with
stakeholders to understand needs
Ressources for potential measures
Potential measures for identified process
optimization can be realized.
Awareness that process mining
value creation only realized with
optimization measures
Topics .. what it means in practice