1. Ayehu Software Technologies Ltd.
Going beyond Run Book Automation
™
Critical Situation Management (CSM)
Simplifying Problem Resolution

2. What is the Problem?
Standards &Process
People
Knowledge
Service Levels
IT still run manual processes with no standard procedures
Slow, Incorrect and inefficient notification & escalation processes
Lack of visibility into the resolution process , no single view
Organizations Lose 3.6% of Annual Revenue to critical systems Downtime*
Infonetics * The Costs of Enterprise Downtime

3. "Just knowing there is a problem doesn't solve it!"
Today more than 85% of the outage processes are done manually
and requires human intervention.
IT staff (support & admin) are using manual procedures to diagnose,
analyze, notify, escalate and resolve problems.
IT staff spends between 30%-50% of their time troubleshooting and
fixing problems.
Lack of standard , knowledge & process immaturity increases
outages duration.
Automating problem isolation & resolution can reduce an
outage duration by more than 70%
An Outage phases
™

4. The solution – Automating problem resolution
eyeShare is a unique solution for Critical Situation Management (CSM).
It automates the management of incidents, problems & alerts
generated by monitoring system and business applications.
It dynamically allocates and orchestrates:
People, Processes and Procedures
Capture Problems Remediate
Source
Manage
Communicate

5. How does it works?
eyeShare™ incorporates four processes:
Event Management – Policy based rules engine that Monitors and
captures, analyzes, classifies and dynamically learns alert sources
People Management – Skills, availability, tasks, knowledge
Two-way communication management – notify, coordinate,
escalate and report
IT Operations management – IT process automation (ITPA/RBA),
integrate, orchestrate and process workflows
Combining these capabilities in a single pack, makes eyeShare™ a
powerful & flexible solution for incident and problem management
to simplify IT operations management.
™ www.ayehu.com/solutions.html

6. The Value of eyeShare™
Improves Availability
99.999% Reducing complexity
Improve staff
Reduce Service productivity
Downtime
Minimizing human
intervention
Reduce the MTTR of
incident resolution
Reduced number of
incidents Reduce Costs (TCO)
By more than 45%
™

7. End-to-End Incident Management Process
eyeShare™ End to End Situation Management
Capture Manage Automate communicate Resolve
• Monitoring Knowledge- Tasks Notify Help Desk
• Event Mgmt Base Scripts People- CRM
• Network Mgmt Reporting
• Security SMS
• Logs EMAIL
VOICE
IM
Infrastructure / System / OS / Virtual

8. Ayehu solution for IT operation
Solution Architecture
end 2 end Critical Situation Management
Physical, Virtual and cloud infrastructure

9. The Product – Executive Dashboard
• Aggregates
• Correlates
• Control
• Real Time
• Customized

10. The Product – Drag and Drop Tool Box
• Plan
• Design
• Test
• Execute Web Reports
• Schedule

11. Out-of-the-box Incident & Problem Resolution
Templates
 These process automation are results of procedures written by
App, Web, DBA and Infrastructure experts.

12. Interactive response
eyeShare workflow involves human
decisions thru interactive IVR, SMS and
Email messaging

13. eyeShare™ Benefits
 Dramatically reduce resolution time for alerts and incidents
 Empower frontline operators to resolve incidents more quickly & remotely
 Reduce upper-tier escalations and minimize alert noises
Capture incident resolution audit trails and create process documentation
 Utilize knowledge while making it explicit and accessible to everyone
A complete End 2 End Solution
The Center for your Incident & Problem Management

14. Ayehu Customers
Customers Testimonials
“After we finished the installation of
eyeShare we immediately saw the great
benefits that the solution brought. These
included a rapid ability to proactively
detect possible issues in our sales order
processing chain and the further ability to
automate putting those issues back to
normal with very little manual
intervention”
Yaron Romano, Technology & Infrastructure
Director ,Strauss Group.

15. Watch NOW demo online: www.ayehu.com/Products.html
Thank You!
www.ayehu.com
Gabby Nizri, CEO
E-mail: gabby@ayehu.com
Everything should be made as simple as possible, but not one bit simpler
Albert Einstein, 1879-1955