1. Emphaty Map
SAY
DO FEEL
THINK
- I’m anxious
- There is a lot of responsability
- I need to deliver what they are expecting
from me
- Who will be guiding me?
- What I need to do first?
- Everything is so cool, so different.
- How do I behave?
- There are some boring things to do
- Shy
- Make friends in the same position
- Interested in everything that is new
- Pretend to understand everything even if
they don t
- Apologize when they do something wrong
- If they show insecurity the boss might not
trust them again
- Coleagues in the same position will help
them when they need
- Need to learn as much as they can
- Afraid to fail
- Colleagues in the same position represent
an extension of the college.
- Feel part of the team is very important

2. Problem Statement
Manuela, who is detailed oriented, hands on, creative,
curious and responsible, needs a way to feel secure about
asking questions to her boss because this way she ll be able
to understand her role in the process and keep improving.