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Internal Customers - Is Anyone Listening?

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What RCT homes are doing to engage staff

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Internal customers – Is anybody listening? Elin Price, RCT Homes.
Captive audience
Our audience
Why engage? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communication vs engagement
88% of staff have heard of Esteem
75% of staff would use Esteem
Internal comms analysis ,[object Object],[object Object]
Communication methods ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Creativity in internal communications
Background ,[object Object],[object Object],[object Object],[object Object]
Our plan.... ,[object Object],[object Object],[object Object],[object Object],[object Object]
Audience ,[object Object],[object Object],[object Object],[object Object],[object Object]
Job Well Done
Campaign messages ,[object Object],[object Object],[object Object],[object Object]
Launch
Launch ,[object Object],[object Object],[object Object]
Methods -
Loyalty card
Targetometer
Practicalities ,[object Object],[object Object],[object Object]
Evaluation ,[object Object],[object Object],[object Object],[object Object]
Successes ,[object Object],[object Object],[object Object],[object Object]
Work in progress...
Over to you... ,[object Object],[object Object],[object Object],[object Object],[object Object]

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