Taff HA Presentation, PR Network

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Elaine Ballard, Chief Executive of Taff Housing Associations addresses the PR Network.

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Taff HA Presentation, PR Network

  1. 1. TAFF HOUSING ASSOCIATION CHC PR NETWORK PRESENTATION 2 nd June 2009
  2. 2. ABOUT TAFF <ul><li>AROUND 1100 PROPERTIES </li></ul><ul><li>£7M + TURNOVER </li></ul><ul><li>LANDLORD OPERATION EXCLUSIVELY CARDIFF </li></ul><ul><li>SUPPORT CONTRACTS – CARDIFF, VALE, NEWPORT </li></ul><ul><li>130 STAFF </li></ul>
  3. 3. MANAGEMENT STRUCTURE <ul><li>LEADERSHIP TEAM </li></ul><ul><li>OPERATIONAL MANAGEMENT TEAM </li></ul><ul><li>DEPARTMENTS AND TEAMS </li></ul><ul><li>6 LOCATIONS </li></ul><ul><li>CROSS FUNCTIONAL AND MULTI LEVEL WORKING </li></ul>
  4. 4. VISION & VALUES <ul><li>PROVIDER, PARTNER & EMPLOYER OF CHOICE </li></ul><ul><li>ACCOUNTABILITY, EQUALITY, FLEXIBILITY, OPENNESS, PROFESSIONALISM, & QUALITY </li></ul>
  5. 5. OUR THEMES <ul><ul><li>A VALUES DRIVEN CULTURE </li></ul></ul><ul><ul><li>COMMUNICATION & BUY IN </li></ul></ul><ul><ul><li>MAKE IT EASY </li></ul></ul><ul><ul><li>WIN-WIN </li></ul></ul><ul><ul><li>TREAT PEOPLE AS INDIVIDUALS </li></ul></ul>
  6. 6. WHAT WE DO <ul><li>MUMS & BABIES UNIT, PLAYWORKER </li></ul><ul><li>LEAVING CARE & OTHER VULNERABLE YOUNG WOMEN </li></ul><ul><li>SOMALI ELDERS SCHEME </li></ul><ul><li>9 MANAGING PARTNERS </li></ul><ul><li>REFUGEE SCHEMES/ WORK EXPERIENCE </li></ul>
  7. 7. CONT… <ul><li>SPECIALIST FORENSIC SERVICE </li></ul><ul><li>OLDER PEOPLE’S SERVICES – COMMUNITY BASED </li></ul><ul><li>RANGE OF CUSTOMER INVOLVEMENT OPTIONS </li></ul><ul><li>B2B </li></ul><ul><li>TIMEBANKS </li></ul><ul><li>BME HANDBOOK & WEBSITE www.bmehousingplus.co.uk </li></ul><ul><li>INTEGRATE MEMBER </li></ul>
  8. 8. CONT… <ul><li>SUMMER SCHOOL FOR TENANT BOARD MEMBERS </li></ul><ul><li>IT PROJECTS FOR OLDER PEOPLE </li></ul><ul><li>KITCHEN DLO </li></ul><ul><li>HOMELESSNESS ASSISTANCE PROJECT </li></ul><ul><li>OUTCOMES STAR </li></ul><ul><li>SHMG FUNDED EMPLOYMENT PROJECTS </li></ul><ul><li>HR COLLABORATION </li></ul>
  9. 9. INTERNAL COMMUNICATION <ul><li>INDUCTION – ‘on job’ and one day session </li></ul><ul><li>INTRANET </li></ul><ul><li>STAFF CHARTER </li></ul><ul><li>BRIEFINGS EVERY 2 MONTHS </li></ul><ul><li>WRITTEN BRIEFING AFTER EVERY BOARD MEETING </li></ul><ul><li>MONTHLY STAFF NEWSLETTER </li></ul><ul><li>STAFF FORUM </li></ul><ul><li>STAFF CONFERENCES </li></ul>
  10. 10. MOTIVATION <ul><li>PSYCHOMETRICS </li></ul><ul><li>ENABLING PEOPLE TO BE AMBASSADORS </li></ul><ul><li>EMPOWERING AND GIVING THE RIGHT TOOLS </li></ul><ul><li>LEAN </li></ul><ul><li>MONTHLY CUSTOMER SERVICE AWARDS </li></ul><ul><li>ANNUAL TAFFTA’S </li></ul><ul><li>BEST WORKPLACE </li></ul>
  11. 11. IMPLEMENTATION <ul><li>BUSINESS PLAN – SMALL NO OF STRATEGIC AIMS </li></ul><ul><li>TASKS AND ACTION GROUPS FORMED WITHIN EACH </li></ul><ul><li>STAFF DRAWN FROM ALL AREAS OF BUSINESS </li></ul><ul><li>LT & BOARD SPONSOR FOR EACH STRATEGIC AIM </li></ul><ul><li>MONTHLY PROGRESS WITHIN GROUPS, QUARTERLY REPORT BACK TO WHOLE ORGANISATION </li></ul><ul><li>INTEGRATED INTO APPRAISAL/ PERFORMANCE MANAGEMENT PROCESS </li></ul>
  12. 12. EXTERNAL COMMUNICATION <ul><li>EVERY 3 YEARS – STAKEHOLDER AND TENANT/ SERVICE USER SURVEYS </li></ul><ul><li>WEBSITE </li></ul><ul><li>CUSTOMER NEWSLETTER </li></ul><ul><li>EVENTS </li></ul><ul><li>TENANTS’ HANDBOOK </li></ul><ul><li>LEAFLETS </li></ul>
  13. 13. CUSTOMER INVOLVEMENT <ul><li>PRIORITIES COME FROM SURVEY </li></ul><ul><li>CUSTOMER INVOLVEMENT ADVISORY PANEL CREATES PLAN </li></ul><ul><li>Customer Information Panel </li></ul><ul><li>Individual Tenants’ & Residents’ associations </li></ul><ul><li>Tenant focus groups (including the BME Contact Group, and Young Persons Board) </li></ul><ul><li>Tenant survey groups </li></ul><ul><li>Exit surveys </li></ul><ul><li>Follow-up visits </li></ul><ul><li>Repairs satisfaction surveys </li></ul><ul><li>ASB satisfaction surveys </li></ul>
  14. 14. INVOLVEMENT OPTIONS cont.. <ul><li>Social events/community projects </li></ul><ul><li>Time Banks </li></ul><ul><li>Complaints and compliments – including the ‘you said, we did’ board </li></ul><ul><li>Information Tenants </li></ul><ul><li>Customers on staff interview panels </li></ul><ul><li>Tenant lunches </li></ul><ul><li>Involving tenants in scheme inspections </li></ul><ul><li>Involving tenants in writing articles for the newsletter, and on the editorial panel for the newsletter </li></ul><ul><li>Prize draws </li></ul>
  15. 15. ON THE HORIZON <ul><li>NEW WEBSITE </li></ul><ul><li>FOCUS ON OLDER PERSONS SERVICES </li></ul><ul><li>INTERMEDIATE RENTS AND OTHER INNOVATIVE FINANCE MODELS </li></ul><ul><li>MORE WORK ON JOBS & TRAINING </li></ul><ul><li>MORE COMMUNITY DEVELOPMENT WORK </li></ul><ul><li>PEOPLE & POTENTIAL MANAGEMENT STRATEGY </li></ul><ul><li>FINANCIAL INCLUSION </li></ul><ul><li>SUSTAINABILITY </li></ul>
  16. 16. ANY QUESTIONS?

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