Continuum / Channelnomics Webcast

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Created by Denis WIlson of DWP Information Architects for a Continuum / Channelnomics webcast. Our President appeared on that webcast as an expert in using Continuum RMM. The discussion highlighted a …

Created by Denis WIlson of DWP Information Architects for a Continuum / Channelnomics webcast. Our President appeared on that webcast as an expert in using Continuum RMM. The discussion highlighted a client that was using NetCare Services that was made up of Remote Monitoring and Management, Service Desk, Hosted Email, Backup and Data Recovery, and others.

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Transcript

  • 1. DWP Information Architects• Example Client – Commercial general contractor – $25 million in revenue – 40 employees – Major clients: hospitals, pharmaceutical manufacturing, research institutions, and museums with restoration facilities – Internal part-time IT “Project Manager”
  • 2. The Environment• Network – 1 DC/file server and 1 VMware-based application server – 2 main offices joined with router-based VPN – Remote users at job sites throughout Los Angeles – SSL VPN access to file server / RDP access to app. server – 15 Dell Vostro desktops, 25 Lenovo laptops, 25 iPhones and 3 iPads – Cloud-based Exchange / SharePoint services
  • 3. The RMM Services Provided• Managed Network Services, plus 30 hours monthly of On-Demand Network Services – TDC+ and Help Desk for all in-house and remote users – Proactive Server Care on servers – Business continuity planning and management • Backup and Data Recovery with cloud storage for the servers • File cloud backup for the laptops – Security planning and management • Anti-virus and anti-malware software – LogMeIn access • For DWP and for the client tablet users
  • 4. The Value-Add Services Provided • Monthly reports and newsletters • Quarterly status and IT strategy meetings • Includes network assessments • Application installation on workstations • Monitoring for router/firewalls, and MF printers • Integrated with ConnectWise, with invoicing and web-based service portal • NOC integrated with field engineering for expertise and problem resolution