The document discusses how Salesforce transitioned over 70 writers to a new authoring tool, Oxygen Author, in a single day with zero downtime. It describes how Salesforce managed such a large change by extensive planning, working out issues in advance, clear communication, and training to ensure a smooth rollout and transition with no interruption to their documentation work. The speakers, Steve Anderson and Deepa Aswani from Salesforce, led the project and will discuss their process and strategies for managing the transition.

1. Changing Your Authoring
Tool with Zero Downtime
Case Study: How Salesforce transitioned 70+ writers to a
new authoring tool in a single day

2. Case Study
In June ‘14, the Salesforce doc team with over 70 writers,
switched to Oxygen Author in a single day – with zero downtime.
In this session, we’ll talk about how we made this happen:
- Managing change for a large team – scope, moving pieces
- Why “zero” downtime = awesome (in our case, necessary)
- Planning ahead, way ahead
- Working out the kinks
- Communication
- Training strategy
- Rollout
- Post-rollout support

3. Speakers
Steve Anderson is an Information
Architect at Salesforce.
After many years of writing technical
documentation, he moved into software
development, focused on information delivery.
He currently leads a small team that creates
all the tools and processes for developing and
delivering documentation for Salesforce.
Deepa Aswani is a Staff Technical
Writer at Salesforce.
She creates documentation and UI content
for Salesforce Communities and Chatter.
She led the Oxygen training and rollout for
the Salesforce doc team. She has nearly
13 years of experience with commercial
publications, e-learning, and technical
documentation.