D'con International is into the consulting business from 3 yrs. We deal in Inbound, Outbound, Data entry projects. We have an expertise in the outsourcing business. We have clients across the globe that helps us to provide the best service in the industry. We can provide a great deal of processes (International and Domestic) and technological procurement to existing BPO's and new BPO setups. We have an experienced team of engineers, trainers, technicians, experienced agents, software programmers and developers which would help you in setting up a new BPO and improve the working of your existing setup. We are interested in getting in touch with brokers and consultants across the globe, so that we can get the best in the outsourcing business. Interested parties can get in touch with us and we would make the best use of the opportunity provided to us.

1. OUTSOURCING @ ITS BEST

2. AGENDA D’Con International Overview Services Delivery Operations, Training & Quality Overview Technology Why D’Con International ? Services.

3. OVERVIEW D'Con International is managed and owned by a Dynamic Entrepreneur Sunit Dere with vast experience in the BPO Industry. D'Con International was started in 2007, with a view to excel in the BPO industry. With an experience of more than 5 years under his belt, this entrepreneur is already making their presence felt in the BPO industry D'Con International is backed up with experienced and skilled team, who have consistently met clients requirement. With Fortune 500 Companies as their clients, D'Con International delivers Honest Performance and Quality consistently. We believe in maintaining transparent and loyal relationship with our clients. Apart from consulting we are also into project management and recruitment.

5. Up selling

6. Technical Support

7. Collections

9. E-mail & Chat Support

10. Processing Services

12. Performance Management System

13. Career Development Opportunities

14. Retention of Talent

15. Culture & Work Environment

16. Communication

17. Empowerment

19. Recruitment Process, Performance Management & Growth Performance Management System Monthly Score Card Performance review on completion of probation Annual Performance Review Career Growth & Development Team Leader-Operations Quality Analyst Trainer Team Manager Assistant Manager- Operations Assistant Manager- Quality Operations Manager Business Unit Head Recruitment for Call Centre Executives

20. Retention of Talent, Culture & Work Environment, Communication. Communication Open House Induction Programs CEO’s appreciation letters Performance Review Meetings Weekly Meetings with Quality Analysts Retention of Talent D’Con International puts lot of effort on retention of talent as our employees are of greatest value to us. We retain talent by providing carrier opportunities, learning, rewards, and lateral growth options. Culture & work Environment Open Door Policy Constant Interaction with Employees Fair & Equal opportunity

22. Geography

23. Address Verification

24. Lifestyle

25. Voice & Accent Training(US, UK, Australia)

26. Grammar & Sentence Construction

27. Sounds

28. Intonation

29. Rate of Speech: Pause/Pace

31. Telephone Etiquette

32. Confidence Building

33. Empathy & Acknowledgement

34. Listening & Understanding.

35. Computer Skills

36. Keyboard Shortcuts

37. Basic System Management

39. C-Sat and Survey Fundamentals

40. Coaching Skills & How to Give Effective FeedbackQA’s are the best preforming agents who are promoted to a QA role after appraisals.

41. TECHNOLOGY Internet Connections: 2Mbps 1:1 (Tata & Bharti) Operating System: Windows Dialer: Inbound/Outbound Capabilities Cabling: Cat 6, Fiber Optic Back Bone Workstations: Dell/HP/HCL Server: Dell/HP All systems have anti-virus, firewall and password protection to restrain unauthorized access.

42. WHY D’CON INTERNATIONAL? We believe that outsourcing benefits go beyond operational efficiency; we not only simplify your task but also lower your cost. In a dynamic business environment, where increasing globalization challenges business viability and growth, we provide service to drive greater strategic effectiveness and business value beyond the scope of the outsourcing agreement. Whether it is a major strategic or operational need or an organizational challenge our management team and key associates have significant profundity, experience, understanding and expertise which ensure that we bring tremendous value addition to our clients’ businesses. From Search marketing to product content services to website programming and channel feed management services we run the whole gamut to help you achieve the perfect blend of information and customer experience. So your customers are better informed, and engaged in an environment that lends credibility, trust and comfort.Our clients recognize us as a provider of quality innovative solutions, for our depth of domain expertise & experience, for delivering on time and our strong processes & systems. This is reflected in our culture that is performance driven & result oriented, with the accent on superior execution.

43. SERVICES Outsourcing/Consulting Technological Procurement Project Management

44. Outsourcing/Consulting D'Con International is into the consulting business from 3 yrs. We deal in Inbound, Outbound, Data entry projects. We have an expertise in the outsourcing business. We have clients across the globe that helps us to provide the best service in the industry. We can provide a great deal of campaigns (International and Domestic) to existing BPO's and new BPO setups. We have an experienced team of engineers, trainers, technicians, experienced agents, software programmers and developers which would help you in setting up a new BPO and improve the working of your existing setup. We can give the best in the outsourcing business. Interested parties can get in touch with us and we would make the best use of the opportunity provided to us.

46. Having set up array of centers across India D’Con International has priority dealer discounts from the top most dialer companies providing solutions in India.

48. We bring insightful perspectives, skills and experience.

50. THANK YOU