CIO Staff Presentation


Published on

Rehan Khan's delivery to the WVU Office of Information Technology staff on April 27, 2011

Published in: Business, Technology
  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide
  • Enhancing information security infrastructure and adding resources to Info security officeThey realize that a balance must be maintained between academic needs and keeping WVU’s data secure. A recent initiative is testing of research systems and other devices that access the network to assess the risk for attacks and hacking attemptsOIT’s Information Security Office has been working with units throughout the University to help protect WVU’s data, both official records and personal information..
  • Enhancing information security infrastructure and adding resources to Info security officeThey realize that a balance must be maintained between academic needs and keeping WVU’s data secure. A recent initiative is testing of research systems and other devices that access the network to assess the risk for attacks and hacking attemptsOIT’s Information Security Office has been working with units throughout the University to help protect WVU’s data, both official records and personal information..
  • Be effective and achieve resultsEx. of the ~ 250+ Professional Technologists at WVU 80 are within OIT
  • CIO Staff Presentation

    1. 1. West Virginia UniversityOffice of Information TechnologyOIT Staff Presentation<br />M. Rehan Khan<br />Associate Provost and Chief Information Officer<br />April 27, 2011<br />
    2. 2. OIT Mission<br />To provide a secure, reliable and robust information technology infrastructure that supports innovation and discovery, pedagogy, public service, and maintains essential production services and systems.<br />2<br />
    3. 3. OIT Organizational Values<br />Customer focused and performance driven<br />Teamwork and Communication<br />Innovation, efficiency and effectiveness<br />Accountability and continuous improvement<br />Professionalism<br />Winning attitude<br />Integrity and honesty<br />
    4. 4. OIT Overview<br /><ul><li>Budget ~ $17M - 157 FTE and 120 to 150 Students/GAs
    5. 5. Network supports ~ 40,000 users
    6. 6. Bandwidth increased from 363 to ~818mbps over two years
    7. 7. 50+ miles fiber optic cable & 250+ miles high speed copper
    8. 8. 100+ building connections
    9. 9. Manage 89,000 IP addresses
    10. 10. Over 1.5 Billion unsuccessful intrusion attempts/year
    11. 11. Wireless infrastructure supports
    12. 12. Over 1800 simultaneous users/day
    13. 13. 700+ access points
    14. 14. Coverage in all residence halls various campus buildings
    15. 15. 124,648 Help Desk requests in 2010 (16% increase over 2009)
    16. 16. 154 technical workshops and webinars
    17. 17. Data Center
    18. 18. 212 Physical and 417 Virtual Servers
    19. 19. Current ~ 220 Terabytes of storage with will increase to >350Tb
    20. 20. Storage demand growing at 18-20% per year</li></ul>4<br />
    21. 21. FY’11 Base Revenues and Allocations<br />Central Allocation - $12,494,782 <br />Telecommunications Revenue - $3,751,575 <br />Software Sales & Computer Repairs - $270,000 <br />Other Revenue (Cisco, Dell) - $60,000 <br />Central Allocation (Annual Projects) - $178,552 <br />Other Revenue (SLAs) - $148,300 <br />Total Revenues and Allocations $16,903,209<br />Additional Project and CapEx Allocations – $3.1M<br />5<br />
    22. 22. 6<br />
    23. 23. 7<br />
    24. 24. FY’11 Base Expenditures<br />Personal Services - $8,976,000 <br />General Operating Expenses - $1,746,784<br />Maintenance Agreements - $1,195,792 <br />Software Licensing - $2,586,995 <br />Equipment Purchases - $3,026,579 <br />Total Expenditures $17,532,150 <br />8<br />
    25. 25. 9<br />
    26. 26. OIT Overview<br />Spring 2011 eCampus and eLearning<br /><ul><li>30,962 unique student enrollments
    27. 27. 159,423 total enrollments
    28. 28. 3,920 peak concurrent users</li></ul>7-10 Million emails received per day (> 90% filtered out as SPAM)<br />Voice-over-Internet Protocol (VOIP) Phones<br /><ul><li>> 85% of campus has been switched to VOIP phones
    29. 29. Installed on Morgantown Campus, Potomac State College, Charleston HSC, among others</li></ul>Database Management<br /><ul><li>88 Oracle production and test databases
    30. 30. 419 Microsoft SQL Server databases</li></ul>10<br />
    31. 31. Reliability and Availability of Systems<br /><ul><li>GroupWise = 99.74%
    32. 32. eCampus = 99.954%
    33. 33. MIX = 99.977%
    34. 34. Campus Network = 99.99%
    35. 35. Data Center @ Waterfront = 100%
    36. 36. Data Center @ WVNET = 99.954%</li></ul>11<br />
    37. 37. Partnerships with WVU Departments and Divisional/Affiliate campuses<br />Partnerships<br /><ul><li>College of Creative Arts
    38. 38. College of Engineering and Mineral Resources
    39. 39. Davis College of Agriculture, Natural Resources, and Design
    40. 40. Extended Learning - Information Technology Resource Center
    41. 41. VP of Research and Economic Development
    42. 42. Student Affairs
    43. 43. WVU Extension
    44. 44. Athletics</li></ul>Integrate and support IT at Divisional/Affiliated Campuses<br /><ul><li>Potomac State College merged in 2004
    45. 45. WVU Institute of Technology merged in 2006
    46. 46. WVU at Parkersburg merged in 2007</li></li></ul><li>CIO Focus and Key Initiatives<br />.<br />13<br />
    47. 47. CIO Focus and Key Initiatives<br />IT Executive Leadership Team<br /><ul><li>Established campus technology leadership team
    48. 48. ATS, HSC, SSM, OIT, Student Affairs, Web Services
    49. 49. Advisory Committees
    50. 50. Engaging with College/unit IT leaders</li></ul>Academic Computing<br /><ul><li>Created Director level position to focus on academic and instructional computing
    51. 51. Realigned C-Tec, eCampus, Instructional Technology Resource Center (ITRC) under the new Director for Academic and Instructional Technologies
    52. 52. Partnering with Extended Learning to better serve faculty and students utilizing technology and pedagogical methods
    53. 53. Academic Computing Advisory Committee (ACAC)
    54. 54. Engaging with faculty via Faculty Forums and visits with colleges/campuses</li></ul>14<br />
    55. 55. CIO Focus and Key Initiatives<br />Application Support, Training and Standards<br /><ul><li>New Unit established and created director level oversight
    56. 56. Responsible for application support for enterprise applications such as GroupWise, BDMS, SharePoint among other.
    57. 57. Develop technology training programs, IT standards and policy</li></ul>Client Support Services<br /><ul><li>Responsible for client partnerships, support services including help desk services
    58. 58. Inbound and outbound support
    59. 59. Computer labs and regional campuses IT support</li></ul>IT Business Office<br /><ul><li>Consolidated all financial, business, procurement, HR, travel, billing, contracts and other services
    60. 60. Oversight over the Technology Support Center (TSC)
    61. 61. Responsible for all OIT CBO functions</li></ul>15<br />
    62. 62. CIO Focus and Key Initiatives<br />Project Management and Planning Office<br /><ul><li>Established new OIT unit and hired director and PM’s
    63. 63. Responsible for developing PM and project delivery process, standards and methodology
    64. 64. Will develop and publish program, projects and services portfolio</li></ul>Information Security<br /><ul><li>Working with units throughout the University to help protect WVU’s data
    65. 65. Internal and external penetration testing, application scanning, intrusion detection, virus protection, identifying risks and pursuing remediation efforts
    66. 66. Training and Awareness programs</li></ul>Productivity and Collaboration Suite<br /><ul><li>Began planning to replace the current GW e-mail/collaboration platform
    67. 67. Consolidate and unify disparate e-mail, calendaring and productivity systems</li></ul>16<br />
    68. 68. CIO Focus and Key Initiatives<br /><ul><li>Standards and Policy Development
    69. 69. Developing IT standards for acceptable use, desktop, access & security, network, copyright infringement, anti-spam, anti virus
    70. 70. IT Standards, Policy and Decision Committee</li></ul>IT Governance<br /><ul><li>Strengthening the existing IT governance structure and committees
    71. 71. Assist CIO in priority setting, funding, resource allocation and communication
    72. 72. Has oversight for projects and services portfolio</li></ul>Strategic Planning for Information Technology<br /><ul><li>Institutional IT Strategic Planning process begun
    73. 73. Will include all IT service providers, faculty and students</li></ul>17<br />
    74. 74. Current Projects & Initiatives<br />Electronic Research Administration System<br /><ul><li>Implementing system in partnership between VP of Research
    75. 75. Joined the Kuali Foundation, an open source university consortium
    76. 76. Pre-award tracking & submission, IRB, COI</li></ul>Core Network Upgrade <br /><ul><li>10GbE to buildings, 1GbE to desktop, STEM Buildings</li></ul>Shared Computational Facility<br /><ul><li>HPC and shared computational facility in the CRL (Chem. Annex)</li></ul>Document Management and Imaging System<br /><ul><li>Office of the Registrar, Enrollment Services and Financial Aid Offices</li></ul>Identity and Access Management<br /><ul><li>RSO, SSO, Security, account provisioning and management</li></ul>18<br />
    77. 77. Current Projects & Initiatives<br />NRCCE and A&S Infrastructure <br /><ul><li>VOIP conversion
    78. 78. Infrastructure upgrades</li></ul>Data Center Planning<br /><ul><li>Data Center facilities and hardware upgrades
    79. 79. Disaster Recovery and Business continuity planning</li></ul>Internal Audit Engagements<br /><ul><li>NET, DBMS, IDM, ERA, WEBCHG, HELPDESK and MIT</li></ul>Database and Application Development<br /><ul><li>Numerous projects, modifications and upgrades</li></li></ul><li>Challenges and Opportunities<br />Personnel<br /><ul><li>Recruitment and retention - Enhance compensation structure to recruit and retain highly qualified IT professionals. Provide professional development and growth opportunities, intellectually stimulating and collegial work environment</li></ul>Funding and Resources<br /><ul><li>Increasing demands for services, rapid changes in technology, mobility, consumerization of technology, competition from industry and region</li></ul>Highly distributed/decentralized technology environment<br /><ul><li>Achieve results in a highly distributed/decentralized IT environment
    80. 80. Identify core technology services that should be provided by the central IT organization. Develop services portfolio that defines central vs. distributed services
    81. 81. CIO/OIT oversight ~ 30% of overall WVU IT resources and expenditures</li></ul>20<br />
    82. 82. EDUCAUSE Core DataComparison<br />.<br />21<br />
    83. 83. Schools Included in Comparison<br />* all schools includes are public institutions and have a Carnegie Classification of DR EXT<br />
    84. 84. Technology Fee<br />
    85. 85. Technology Fee<br />
    86. 86. Central IT Staff Totals<br />
    87. 87. Overall Budget<br />
    88. 88. Summary of CIO Priorities <br />Retain and recruit highly skilled workforce<br />Information Security<br />Academic Computing<br />Research and Shared Computing Facilities<br />Program, Portfolio and Project Management<br />Information Technology Governance<br />IT Standards and policy development<br />Identity and Access Management<br />Achieve efficiency, results and cost reduction in a highly distributed WVU IT environment<br />Funding<br /><ul><li>Seek additional funding and resources to meet the ever increasing demand for services, changes in technology.</li></li></ul><li>Comments and Contact<br />M. Rehan Khan<br />Associate Provost for Technology<br />and Chief Information Officer<br />West Virginia University<br />Office: (304) 293-4874<br /><br /><br />28<br />