Mobile Transformation - Improving and optimizing business processes (O. Lefèvre)
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Mobile Transformation - Improving and optimizing business processes (O. Lefèvre)

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Do you already embrace enterprise mobility? We dive into the question how mobility can help your organization improve and optimize its business processes. How to become more efficient, more ...

Do you already embrace enterprise mobility? We dive into the question how mobility can help your organization improve and optimize its business processes. How to become more efficient, more productive, deliver higher quality and innovation thanks to a ‘mobile transformation’. Concrete cases will show the way.

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Mobile Transformation - Improving and optimizing business processes (O. Lefèvre) Presentation Transcript

  • 1. Improving and optimizing business processes Mobile Transformation Olivier Lefèvre, Head of Mobile Solutions 04/06/2014 Mobile Business Congress 1Mobile Business Congress e. Olivier.lefevre@nrb.be t. @o_lefevre u. be.linkedin.com/in/olivierlefevre
  • 2. 2Mobile Business Congress Mobile is bringing exciting possibilities
  • 3. 3 And this is only the beginning Mobile Business Congress
  • 4. 4Mobile Business Congress Where to start? And for you, are you already there ???
  • 5. 5 Mobility? To do what? INNOVATE GAIN NEW COMPETITIVE ADVANTAGES TRANSFORM YOUR BUSINESS PROCESSES INCREASE YOUR EFFICIENCY SPEED UP YOUR TIME TO MARKET GRAB NEW MARKET SHARE
  • 6. 6 Mobility? To do what? INNOVATE GAIN NEW COMPETITIVE ADVANTAGES
  • 7. 7Mobile Business Congress
  • 8. 8 2009 : Truvo launch Mysite for the web presence of their customer 2010 : Mobile Application for the goldenpages 2011: Tablet Version, elected as the 1st useful mobile application 2012: Mysite for Mobile Site 2013: The mobile apps « A table » is fully integrated with a taxi service 2014: Launch of the mobile application INDOMO Mobile Business Congress The results of a strong digital approach
  • 9. 9Mobile Business Congress
  • 10. 10Mobile Business Congress
  • 11. 11Mobile Business Congress
  • 12. 12Mobile Business Congress
  • 13. 13 Mobility? To do what? INNOVATE GAIN NEW COMPETITIVE ADVANTAGES TRANSFORM YOUR BUSINESS PROCESSES INCREASE YOUR EFFICIENCY SPEED UP YOUR TIME TO MARKET GRAB NEW MARKET SHARE
  • 14. 14 Mobility? To do what? SPEED UP YOUR TIME TO MARKET GRAB NEW MARKET SHARE
  • 15. 15Mobile Business Congress Do we still need this???
  • 16. 16 Integration is key! All the technology is available! Mobile Business Congress
  • 17. 17Mobile Business Congress Mobility and Social Media: the killer duo?
  • 18. 18 Mobility? To do what? INNOVATE GAIN NEW COMPETITIVE ADVANTAGES TRANSFORM YOUR BUSINESS PROCESSES INCREASE YOUR EFFICIENCY SPEED UP YOUR TIME TO MARKET GRAB NEW MARKET SHARE
  • 19. 19 Mobility? To do what? TRANSFORM YOUR BUSINESS PROCESSES INCREASE YOUR EFFICIENCY
  • 20. 20Mobile Business Congress Good example of optimizing your processes
  • 21. 21 2 examples Mobile Apps for Quality Control From Paper Flow to full integrated application to the SAP System Mobile Apps for Plant Maintenance From Paper Flow to full integrated application to the SAP System Mobile Business Congress
  • 22. 22Mobile Business Congress Plenty of possibilities BUT it takes proper planning and preparation Visible invisible Offline capabilities Security and Identification Integration with the Backend Functionalities of the smartphone Flows of information/data Screens of the smartphone Added Value of the Business Application
  • 23. 23Mobile Business Congress Elements to consider AND to combine! Mobile Roadmap Use of a mobile platform Reusability Publication Connectivity to Backend Security Methodology Type of development Type of usage Functionalities of the device Type of device Type of OS Segmentation of users
  • 24. 24Mobile Business Congress Mobile Roadmap in the health care sector
  • 25. 25 From the roadmap to a transition plan Mobile Business Congress
  • 26. 26 Key takeaways Improving and optimizing business processes Mobile Business Congress
  • 27. 27Mobile Business Congress Focus on user experience/engagement. Bring key users in! Are people using it? Measure! Use relevant context. Integration is key to enable real-time business! Don’t hesitate to completely redesign processes. Do mind governance, security and risk management. Focus on apps, not on devices! Change the role of IT! Enable, coach, help improve… embrace Agile.