Improving and optimizing business processes
Mobile Transformation
Olivier Lefèvre, Head of Mobile Solutions 04/06/2014
Mob...
2Mobile Business Congress
Mobile is bringing exciting possibilities
3
And this is only the beginning
Mobile Business Congress
4Mobile Business Congress
Where to start?
And for you, are you already there ???
5
Mobility? To do what?
INNOVATE
GAIN NEW
COMPETITIVE
ADVANTAGES
TRANSFORM YOUR
BUSINESS PROCESSES
INCREASE YOUR
EFFICIENC...
6
Mobility? To do what?
INNOVATE
GAIN NEW
COMPETITIVE
ADVANTAGES
7Mobile Business Congress
8
2009 : Truvo launch Mysite for the web presence of their customer
2010 : Mobile Application for the goldenpages
2011: Ta...
9Mobile Business Congress
10Mobile Business Congress
11Mobile Business Congress
12Mobile Business Congress
13
Mobility? To do what?
INNOVATE
GAIN NEW
COMPETITIVE
ADVANTAGES
TRANSFORM YOUR
BUSINESS PROCESSES
INCREASE YOUR
EFFICIEN...
14
Mobility? To do what?
SPEED UP YOUR
TIME TO MARKET
GRAB NEW
MARKET SHARE
15Mobile Business Congress
Do we still need this???
16
Integration is key!
All the technology is available!
Mobile Business Congress
17Mobile Business Congress
Mobility and Social Media: the killer duo?
18
Mobility? To do what?
INNOVATE
GAIN NEW
COMPETITIVE
ADVANTAGES
TRANSFORM YOUR
BUSINESS PROCESSES
INCREASE YOUR
EFFICIEN...
19
Mobility? To do what?
TRANSFORM YOUR
BUSINESS PROCESSES
INCREASE YOUR
EFFICIENCY
20Mobile Business Congress
Good example of optimizing your processes
21
2 examples
Mobile Apps for Quality
Control
From Paper Flow to full integrated
application to the SAP System
Mobile Apps...
22Mobile Business Congress
Plenty of possibilities BUT it takes proper planning and preparation
Visible
invisible Offline ...
23Mobile Business Congress
Elements to consider AND to combine!
Mobile Roadmap
Use of a mobile
platform
Reusability
Public...
24Mobile Business Congress
Mobile Roadmap in the health care sector
25
From the roadmap to a transition plan
Mobile Business Congress
26
Key takeaways
Improving and optimizing business processes
Mobile Business Congress
27Mobile Business Congress
Focus on user
experience/engagement.
Bring key users in!
Are people using it?
Measure!
Use rele...
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Mobile Transformation - Improving and optimizing business processes (O. Lefèvre)

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Do you already embrace enterprise mobility? We dive into the question how mobility can help your organization improve and optimize its business processes. How to become more efficient, more productive, deliver higher quality and innovation thanks to a ‘mobile transformation’. Concrete cases will show the way.

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Mobile Transformation - Improving and optimizing business processes (O. Lefèvre)

  1. 1. Improving and optimizing business processes Mobile Transformation Olivier Lefèvre, Head of Mobile Solutions 04/06/2014 Mobile Business Congress 1Mobile Business Congress e. Olivier.lefevre@nrb.be t. @o_lefevre u. be.linkedin.com/in/olivierlefevre
  2. 2. 2Mobile Business Congress Mobile is bringing exciting possibilities
  3. 3. 3 And this is only the beginning Mobile Business Congress
  4. 4. 4Mobile Business Congress Where to start? And for you, are you already there ???
  5. 5. 5 Mobility? To do what? INNOVATE GAIN NEW COMPETITIVE ADVANTAGES TRANSFORM YOUR BUSINESS PROCESSES INCREASE YOUR EFFICIENCY SPEED UP YOUR TIME TO MARKET GRAB NEW MARKET SHARE
  6. 6. 6 Mobility? To do what? INNOVATE GAIN NEW COMPETITIVE ADVANTAGES
  7. 7. 7Mobile Business Congress
  8. 8. 8 2009 : Truvo launch Mysite for the web presence of their customer 2010 : Mobile Application for the goldenpages 2011: Tablet Version, elected as the 1st useful mobile application 2012: Mysite for Mobile Site 2013: The mobile apps « A table » is fully integrated with a taxi service 2014: Launch of the mobile application INDOMO Mobile Business Congress The results of a strong digital approach
  9. 9. 9Mobile Business Congress
  10. 10. 10Mobile Business Congress
  11. 11. 11Mobile Business Congress
  12. 12. 12Mobile Business Congress
  13. 13. 13 Mobility? To do what? INNOVATE GAIN NEW COMPETITIVE ADVANTAGES TRANSFORM YOUR BUSINESS PROCESSES INCREASE YOUR EFFICIENCY SPEED UP YOUR TIME TO MARKET GRAB NEW MARKET SHARE
  14. 14. 14 Mobility? To do what? SPEED UP YOUR TIME TO MARKET GRAB NEW MARKET SHARE
  15. 15. 15Mobile Business Congress Do we still need this???
  16. 16. 16 Integration is key! All the technology is available! Mobile Business Congress
  17. 17. 17Mobile Business Congress Mobility and Social Media: the killer duo?
  18. 18. 18 Mobility? To do what? INNOVATE GAIN NEW COMPETITIVE ADVANTAGES TRANSFORM YOUR BUSINESS PROCESSES INCREASE YOUR EFFICIENCY SPEED UP YOUR TIME TO MARKET GRAB NEW MARKET SHARE
  19. 19. 19 Mobility? To do what? TRANSFORM YOUR BUSINESS PROCESSES INCREASE YOUR EFFICIENCY
  20. 20. 20Mobile Business Congress Good example of optimizing your processes
  21. 21. 21 2 examples Mobile Apps for Quality Control From Paper Flow to full integrated application to the SAP System Mobile Apps for Plant Maintenance From Paper Flow to full integrated application to the SAP System Mobile Business Congress
  22. 22. 22Mobile Business Congress Plenty of possibilities BUT it takes proper planning and preparation Visible invisible Offline capabilities Security and Identification Integration with the Backend Functionalities of the smartphone Flows of information/data Screens of the smartphone Added Value of the Business Application
  23. 23. 23Mobile Business Congress Elements to consider AND to combine! Mobile Roadmap Use of a mobile platform Reusability Publication Connectivity to Backend Security Methodology Type of development Type of usage Functionalities of the device Type of device Type of OS Segmentation of users
  24. 24. 24Mobile Business Congress Mobile Roadmap in the health care sector
  25. 25. 25 From the roadmap to a transition plan Mobile Business Congress
  26. 26. 26 Key takeaways Improving and optimizing business processes Mobile Business Congress
  27. 27. 27Mobile Business Congress Focus on user experience/engagement. Bring key users in! Are people using it? Measure! Use relevant context. Integration is key to enable real-time business! Don’t hesitate to completely redesign processes. Do mind governance, security and risk management. Focus on apps, not on devices! Change the role of IT! Enable, coach, help improve… embrace Agile.

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