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Gamestorming Your Product with Service Design
 

Gamestorming Your Product with Service Design

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From the workshop at Northeast PHP. How to use Gamestorming techniques to look holistically at your users experience to create a journey map.

From the workshop at Northeast PHP. How to use Gamestorming techniques to look holistically at your users experience to create a journey map.

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    Gamestorming Your Product with Service Design Gamestorming Your Product with Service Design Presentation Transcript

    • #gamestorming @iamctodd
    • ARE YOUR MEETINGS LIKE THIS?
    • Smart people in a room
    • WTF?
    • HYPER DRIVEBORING
    • CHAOS OF CREATIVITY!
    • It STARTS with ENERGY
    • FOREST fireCamp fire
    • SPARK FUEL STRUCTURE
    • DIFFERENT STRUCTURE DIFFERENT RESULT
    • BEGIN WITH THE END IN MIND
    • GAMES
    • GAMES
    • GAMES
    • GAMES
    • GAMES
    • GAMES
    • Meetings
    • Meetings
    • Meetings
    • Meetings
    • Meetings
    • Meetings
    • Havea goal
    • Have DESIGN THEa goal MEETING
    • Have DESIGN THE POWER ofa goal MEETING GROUPS
    • SERVICE DESIGN?
    • h"p://www.uxma"ers.com/mt/archives/2011/09/the-­‐value-­‐of-­‐customer-­‐journey-­‐maps-­‐a-­‐ux-­‐designers-­‐personal-­‐journey.php
    • h"p://servicedesigntools.org/sites/default/files/imagecache/images/res_images/CJM.png
    • Textoh"p://delightability.files.wordpress.com/2010/01/thejourneysGckynotes.jpg
    • CX ≠ UX
    • B D AE U FF R TO I ER N RE G
    • Components Stages Journey Qualitative Info Quantitative info Insights
    • h"p://www.adapGvepath.com/ideas/the-­‐anatomy-­‐of-­‐an-­‐experience-­‐map
    • h"p://www.uxma"ers.com/mt/archives/2011/09/the-­‐value-­‐of-­‐customer-­‐journey-­‐maps-­‐a-­‐ux-­‐designers-­‐personal-­‐journey.php
    • h"p://www.bnj.com/buyercentric-­‐markeGng-­‐roadmap-­‐2012/
    • h"p://experiencema"ers.wordpress.com/2009/03/03/legos-­‐building-­‐block-­‐for-­‐good-­‐experiences/
    • TOUCH CHANNELPOINT ≠
    • READY?
    • TRavelingto NEPHP
    • TRaveling TRACK TIMEto NEPHP & INVOICE
    • TRaveling TRACK TIME PAINT Ato NEPHP & INVOICE BEDROOM
    • TRaveling TRACK TIME PAINT A EMAIL TOto NEPHP & INVOICE BEDROOM A NEW LIST
    • EMPATHYMAP
    • Fishbowl
    • Fishbowl
    • PLUS // DELTAHow DID I do?
    • THANKS! @iamctodd hi@ctodd.comAnd  thanks  to  @DaveGray  for  the  use  of  some  Gamestorming  slides