11. THE SPECIFIC BENEFITS A WELL DESIGNED
FULFILLMENT PROGRAM OFFERS:
• GoldStar Internal & External Customer Satisfaction at every touch point
• Customer satisfaction is affected by every point of contact the customer has during the buying cycle.
We are pleased to be an integral part of this process
• Reduced Time to Market for new GoldStar products
• We help our customers speed "demand-configured" products to market and reduce shipping costs
and cycle time.
• GoldStar Response to Shifting Customer Demand, Optimizing GoldStar’s Supply
Chain
• We monitor your inventory closely and provide just-in-time product completion, so that your people
and facilities are used more effectively.
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12. REDUCED OPERATING COSTS FOR
GOLDSTAR
We will reduce the cost of your printed materials
by leveraging POD (Print On Demand) technology.
We will also reduce your cost of inventory, logistics
and operations.
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13. WHAT IS THE FUTURE OF FULFILLMENT
AT BRAMKAMP?
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14. CONTINUOUS EXPANSION, GROWTH TO
MEET OUR CUSTOMER’S NEEDS, INCLUDING
ERP INTEGRATION - IS AN INTEGRAL PART
OF OUR BUSINESS ALREADY
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15. WHY BRAMKAMP? 1 OF 3
Technology
• We maintain superior customer relationships through nimble and highly customizable
technology solutions.
• Our staff of experts act as “Trusted Advisors”.
• Flexible technology-based solutions control project costs
• Multiple platforms provide migration path
Fulfillment, Logistics and Customer Care Expertise
• Flexible and customizable applications driven by specific customer business rules
• Ability to lower freight costs
• Enhanced Customer Experience regardless of customer portal, IVR, call center, etc.
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16. WHY BRAMKAMP? 2 OF 3
Implementation
• Documented project definitions and project roadmap
• Dedicated, experienced project management and implementation team
• Highly customized training guarantees successful “go-live”.
Customized Systems and Solutions
• Fulfillment Services, Call Center Integration, Customer Care Solutions, eCommerce
Solutions or any combination
• We are experts at managing Business to Business and Direct to Consumer programs
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17. WHY BRAMKAMP? 3 OF 3
Consultative Process
• Collaborative development process results in systems that delight our customers
• Quarterly Update meetings and strategic KPIs (based on your requirements) drive
continuous process improvement
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25. IMPLEMENTATION METHODOLOGY
• Discovery
• Project initiation - per store or corporate invoicing requirements
• Configuration - pricing for all items, reorder levels, PDFs of all materials, store locations,
contact info with e-mail, names, access levels
• Testing - pick a store to test and get feedback
• Training - web-based and on-site training as required
• Release - and use feedback to continuously improve to meet GoldStar’s needs
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26. a new day is dawning...
POD, web2print, PURLs, micro-sites
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27. Complete solutions
• Complete solutions - not print alone
• Offset, Digital, Mailing, Fulfillment and much more
• web2print
• PURLs + Microsites + TrackMyMail = Trackable Direct Marketing
• integration of web, print and e-mail into marketing process
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