Is Web 2.0 a Threat to Legal Knowledge? -- Legal Services via the Internet

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Panel presentation for the Legal IT 4.0 conference in Montreal, presented on April 26, 2010.

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Is Web 2.0 a Threat to Legal Knowledge? -- Legal Services via the Internet

  1. 1. Is Web 2.0 a Threat to Legal Knowledge? -- Legal Services via the Internet by Connie Crosby Crosby Group Consulting for Legal IT 4.0 Montreal, April 26, 2010
  2. 2. “The market is increasingly unlikely to tolerate expensive lawyers for tasks...that can equally or better be discharged by less expert people, supported by sophisticated systems and processes.” - Richard Susskind, The End of Lawyers? (2008)
  3. 3. Does Web 2.0 = “sophisticated systems” ???
  4. 4. 1. Providing info to counsel
  5. 5. Legal OnRamp - http://legalonramp.com - materials for in-house counsel
  6. 6. Legal OnRamp - FAQs in variey of subject areas
  7. 7. Legal OnRamp - Ask an Expert (FAQs)
  8. 8. Legal OnRamp - collaborative spaces by subject
  9. 9. Martindale-Hubbell - now martindale.com
  10. 10. martindale.com - Practice Area Resource Centers
  11. 11. martindale.com - Counsel to Counsel Best Practice Forums
  12. 12. martindale.com - Firm Profile - includes documents & Peer Review Ratings
  13. 13. “able to deliver fully tailored intelligence to the desktops of business lawyers worldwide on a daily basis.” Lexology - http://www.lexology.com/
  14. 14. Lexology - search by jurisdiction, work area, firm
  15. 15. Lexology - related content automatically generated
  16. 16. 2. Providing info to potential clients & the media
  17. 17. JD Supra - http://www.jdsupra.com - reach potential clients, other lawyers & the media
  18. 18. JD Supra - Law Centers - news, analysis, legal documents
  19. 19. JD Supra - Law Centers - filings, decisions, news, analysis
  20. 20. JD Supra - individual lawyer or law firm profile
  21. 21. JD Supra - documents from individual lawyer or firm
  22. 22. LegalTube - lawyer/client video matchmaking
  23. 23. LegalTube - find lawyer by practice area & jurisdiction
  24. 24. LegalTube - firm profile includes intro video
  25. 25. LegalTube - firm profiles include informational videos
  26. 26. LegalTube - Drug Recalls & Class Action Lawsuits informational video alerts
  27. 27. 3. Providing services to the general public
  28. 28. TRAC Tenant Resource & Advisory Centre - http://www.tenants.bc.ca/
  29. 29. TRAC - information videos in multiple languages
  30. 30. Dynamic Lawyers from Michael Carabash - http://www.dynamiclawyers.com/
  31. 31. Dynamic Lawyers - Legal Forms & Video Guides - prepared by Toronto & Ottawa lawyers - forms simplified
  32. 32. Dynamic Lawyers Employment Agreement & Video Guide
  33. 33. Fired Without Cause http://www.firedwithoutcause.com - for public who would not otherwise seek legal advice
  34. 34. Fired Without Cause founders
  35. 35. Fired Without Cause - severance calculator, customized counter-offer letters, negotiation manual & tutorial
  36. 36. Do you need to start your own service?
  37. 37. Or....focus on knowledge services rather than information services
  38. 38. Keith Swenson (VP Fujistu America) on knowledge work:
  39. 39. Non-repeated
  40. 40. Unpredictable
  41. 41. Emergent
  42. 42. and robust in the face of variable conditions
  43. 43. Where do your services fit in?
  44. 44. Thank you! Connie Crosby Crosby Group Consulting http://crosbygroup.ca connie@crosbygroup.ca 416-919-6719
  45. 45. Selected Sources • Connie Crosby, “Interview with FiredWithoutCause.com’s Chilwin Cheng,” Slaw.com, August 31, 2009 http://www.slaw.ca/2009/08/31/interview-with-firedwithoutcause-coms-chilwin-cheng/ • Richard Susskind, The End of Lawyers? Rethinking the Nature of Legal Services, Oxford, UK: Oxford University Press, 2008. • Keith D. Swenson, The Nature of Knowledge Work, Process.gov conference, Reston,VA, April 15, 2010. http://www.slideshare.net/kswenson/the-nature-of-knowledge-work
  46. 46. Image Credits • Feelin’ Professional 2” by lemon_drop http://www.sxc.hu/photo/ 525103 - used under stock.xchng standard licensing • “.|Unique|.” by clix http://www.sxc.hu/photo/923718 - used under stock.xchng standard licensing • “Emerging Beauty” by timsamoff on Flickr - used under Creative Commons - http://www.flickr.com/photos/timsamoff/106779233/ • “Blick auf Karlsbad - Karlovy Vary” by fleckchen - used under Creative Commons - http://www.flickr.com/photos/ amanda63/4499939895/ • Image of business man used under standard stock.xchng license http://www.sxc.hu

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