Is Web 2.0 a Threat to Legal Knowledge? -- Legal Services via the Internet

Is Web 2.0 a Threat to Legal Knowledge? -- Legal Services via the Internet by Connie Crosby Crosby Group Consulting for Legal IT 4.0 Montreal, April 26, 2010

“The market is increasingly unlikely to tolerate expensive lawyers for tasks...that can equally or better be discharged by less expert people, supported by sophisticated systems and processes.” - Richard Susskind, The End of Lawyers? (2008)

Does Web 2.0 = “sophisticated systems” ???

1. Providing info to counsel

Legal OnRamp - http://legalonramp.com - materials for in-house counsel

Legal OnRamp - FAQs in variey of subject areas

Legal OnRamp - Ask an Expert (FAQs)

Legal OnRamp - collaborative spaces by subject

Martindale-Hubbell - now martindale.com

martindale.com - Practice Area Resource Centers

martindale.com - Counsel to Counsel Best Practice Forums

martindale.com - Firm Proﬁle - includes documents & Peer Review Ratings

“able to deliver fully tailored intelligence to the desktops of business lawyers worldwide on a daily basis.” Lexology - http://www.lexology.com/

Lexology - search by jurisdiction, work area, ﬁrm

Lexology - related content automatically generated

2. Providing info to potential clients & the media

JD Supra - http://www.jdsupra.com - reach potential clients, other lawyers & the media

JD Supra - Law Centers - news, analysis, legal documents

JD Supra - Law Centers - ﬁlings, decisions, news, analysis

JD Supra - individual lawyer or law ﬁrm proﬁle

JD Supra - documents from individual lawyer or ﬁrm

LegalTube - lawyer/client video matchmaking

LegalTube - ﬁnd lawyer by practice area & jurisdiction

LegalTube - ﬁrm proﬁle includes intro video

LegalTube - ﬁrm proﬁles include informational videos

LegalTube - Drug Recalls & Class Action Lawsuits informational video alerts

3. Providing services to the general public

TRAC Tenant Resource & Advisory Centre - http://www.tenants.bc.ca/

TRAC - information videos in multiple languages

Dynamic Lawyers from Michael Carabash - http://www.dynamiclawyers.com/

Dynamic Lawyers - Legal Forms & Video Guides - prepared by Toronto & Ottawa lawyers - forms simpliﬁed

Dynamic Lawyers Employment Agreement & Video Guide

Fired Without Cause http://www.ﬁredwithoutcause.com - for public who would not otherwise seek legal advice

Fired Without Cause founders

Fired Without Cause - severance calculator, customized counter-offer letters, negotiation manual & tutorial

Do you need to start your own service?

Or....focus on knowledge services rather than information services

Keith Swenson (VP Fujistu America) on knowledge work:

Non-repeated

Unpredictable

Emergent

and robust in the face of variable conditions

Where do your services ﬁt in?

Thank you! Connie Crosby Crosby Group Consulting http://crosbygroup.ca connie@crosbygroup.ca 416-919-6719

Selected Sources • Connie Crosby, “Interview with FiredWithoutCause.com’s Chilwin Cheng,” Slaw.com, August 31, 2009 http://www.slaw.ca/2009/08/31/interview-with-ﬁredwithoutcause-coms-chilwin-cheng/ • Richard Susskind, The End of Lawyers? Rethinking the Nature of Legal Services, Oxford, UK: Oxford University Press, 2008. • Keith D. Swenson, The Nature of Knowledge Work, Process.gov conference, Reston,VA, April 15, 2010. http://www.slideshare.net/kswenson/the-nature-of-knowledge-work

Image Credits • Feelin’ Professional 2” by lemon_drop http://www.sxc.hu/photo/ 525103 - used under stock.xchng standard licensing • “.|Unique|.” by clix http://www.sxc.hu/photo/923718 - used under stock.xchng standard licensing • “Emerging Beauty” by timsamoff on Flickr - used under Creative Commons - http://www.flickr.com/photos/timsamoff/106779233/ • “Blick auf Karlsbad - Karlovy Vary” by fleckchen - used under Creative Commons - http://www.flickr.com/photos/ amanda63/4499939895/ • Image of business man used under standard stock.xchng license http://www.sxc.hu

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Is Web 2.0 a Threat to Legal Knowledge? -- Legal Services via the Internet

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