Engaging with Cloudera & Morning Wrap Up
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Speaker: Bill Sullivan, VP, U.S. Public Sector // Cloudera Technology Day, October 20, 2016
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Engaging with Cloudera & Morning Wrap Up
- 1. 1© Cloudera, Inc. All rights reserved. Engaging with Cloudera Training, Services, Support
- 2. 2© Cloudera, Inc. All rights reserved. Hadoop Training for the Enterprise Training
- 3. 3© Cloudera, Inc. All rights reserved. Hadoop Education via Cloudera University Train a Team of Experts for Your Big Data Use Case Role-Based Training Courses Developer Admin Analyst Professional Certifications Future-Proofing the Workforce Modernize your Architecture Knowledge Base of Real-World Insights Skills-Based E-Learning
- 4. 4© Cloudera, Inc. All rights reserved. Training any time, any place On-Demand Virtual Live Classroom Private On-sitePublic Live Classroom
- 5. 5© Cloudera, Inc. All rights reserved. Training Credits Enable Growth • Pre-paid credits remove frictions to ramping up core capabilities as you need them Schedule classes when and where you need them most • Set up a single PO for a year’s worth of training in one country and currency One purchase order with one vendor eliminates transaction costs • Tailor to your objectives with an in-house training advisor Maximize value and impact of learning at every step of the Big Data lifecycle • Future-proof the organization against all your training needs Allocate training resources as your Big Data strategy takes shape • Realize additional value with volume pre-paid credit discounts Save budget and increase the breadth of training across the organization
- 6. 6© Cloudera, Inc. All rights reserved. 6 Optimize at Every Stage of Your Hadoop Implementation Services
- 7. 7© Cloudera, Inc. All rights reserved. Most Experienced Team 300+ engagements completed since 2009 1 Comprehensive Offerings Deploy, Ingest, Analyze, Secure, Systematize 2 3 Expert Solutions Architects Experienced with use cases across all industries 6 Largest Knowledge Base Cloudera deployed more than other distributions combined 7 Full Documentation Support Reference for optimal system configuration 8 Hadoop Deployment Certification Highest credential for a production-ready Hadoop cluster Dedicated Project Managers Point of contact for duration of engagement 4 Focused on Your Data Strategy Build a Center of Excellence to broaden impact 9 Part of a Complete Solution Cloudera Manager augments proper configuration 5 10Discreet Time-Bound Engagement Meet requirements within budget and on schedule Guidance from Experts: Cloudera Professional Services Aligned to Strategic Technical Insights and Business Value Drivers
- 8. 8© Cloudera, Inc. All rights reserved. 8 A Differentiated Approach to Your Success Support
- 9. 9© Cloudera, Inc. All rights reserved. 9 Risky Business Hadoop is disrupting entire industries, but it shouldn't remove focus from meeting business and mission objectives. Are you anticipating problems before they occur? Committers and contributors are needed in order to have a voice. Which direction is the Apache project headed and does it represent your needs? Maintenance is a burden Can’t see ahead Where to next?
- 10. 10© Cloudera, Inc. All rights reserved. Value of a Federal Dedicated Support Engineer (DSE) • Is Cleared and can be read on to your program on site or the ability to support from certified SCIF • DSEs hold regular sync calls to go over • Open Cases • Current Customer Blockers/ Pain Points • Recent (Applicable) TSBs • Solve support cases quickly with knowledge of customer use case and environment • Bugs (errors, incorrect output, failures, crashes) • Misconfigurations (leading to errors, incorrect output, failures, crashes) • Errors or lack of clarity in documentation • Feature requests • API bugs (We support the API, not custom code. Customers must provide a test case to demonstrate how the API behavior doesn't match documented behavior.) • DSEs have a close relationship with the Account Team
- 11. 11© Cloudera, Inc. All rights reserved. 11 • Ability to scale your team when you need it • Predict issues before they become a problem • Maintain a competitive edge and improve resource utilization • Increased likelihood of success • Train existing employees vs. hiring new ones What does the future look like?
- 12. 12© Cloudera, Inc. All rights reserved. Thank you. William Sullivan