Elements of business skills chapter 3 slides

4,419 views

Published on

Published in: Education
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
4,419
On SlideShare
0
From Embeds
0
Number of Embeds
7
Actions
Shares
0
Downloads
181
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Elements of business skills chapter 3 slides

  1. 1. Characteristics of a Hotel <ul><li>Highest standard of luxury & comfort </li></ul><ul><li>Unique & original architectural design/style </li></ul><ul><li>Construct using highest grade material </li></ul><ul><li>24-hr room service </li></ul><ul><li>Excellent fine dining restaurants </li></ul><ul><li>Great attention to guest needs, e.g. Valet & concierge </li></ul><ul><li>Business centre </li></ul><ul><li>Meeting rooms </li></ul><ul><li>Ballrooms </li></ul><ul><li>Recreational facilities, e.g. gym, spa, etc </li></ul><ul><li>Amenities in guestroom, e.g. internet, DVD, mini-bars, television, etc </li></ul>
  2. 2. 4-star hotel!!! <ul><li>Highest standard of luxury & comfort </li></ul><ul><li>Unique & original architectural design/style </li></ul><ul><li>Construct using highest grade material </li></ul><ul><li>24-hr room service </li></ul><ul><li>Excellent fine dining restaurants </li></ul><ul><li>Great attention to guest needs, e.g. Valet & concierge </li></ul><ul><li>Business centre </li></ul><ul><li>Meeting rooms </li></ul><ul><li>Ballrooms </li></ul><ul><li>Recreational facilities, e.g. gym, spa, etc </li></ul><ul><li>Amenities in guestroom, e.g. internet, DVD, mini-bars, television, etc </li></ul>
  3. 4. Check out their website <ul><li>M-hotel website </li></ul><ul><li>picture gallery </li></ul>
  4. 6. 3-star hotel!!! <ul><li>Highest standard of luxury & comfort </li></ul><ul><li>Unique & original architectural design/style </li></ul><ul><li>Construct using highest grade material </li></ul><ul><li>24-hr room service </li></ul><ul><li>Excellent fine dining restaurants </li></ul><ul><li>Great attention to guest needs, e.g. Valet & concierge </li></ul><ul><li>Business centre </li></ul><ul><li>Meeting rooms </li></ul><ul><li>Ballrooms </li></ul><ul><li>Recreational facilities, e.g. gym, spa, etc </li></ul><ul><li>Amenities in guestroom, e.g. internet, DVD, mini-bars, television, etc </li></ul>
  5. 9. Check out their website <ul><li>Royal Peacock Hotel </li></ul>
  6. 10. 2-star hotel!!! <ul><li>Highest standard of luxury & comfort </li></ul><ul><li>Unique & original architectural design/style </li></ul><ul><li>Construct using highest grade material </li></ul><ul><li>24-hr room service </li></ul><ul><li>Excellent fine dining restaurants </li></ul><ul><li>Great attention to guest needs, e.g. Valet & concierge </li></ul><ul><li>Business centre </li></ul><ul><li>Meeting rooms </li></ul><ul><li>Ballrooms </li></ul><ul><li>Recreational facilities, e.g. gym, spa, etc </li></ul><ul><li>Amenities in guestroom, e.g. internet, DVD, mini-bars, television, etc </li></ul>
  7. 13. Check out their website <ul><li>Hotel 81 </li></ul>
  8. 14. 1-star hotel!!! <ul><li>Highest standard of luxury & comfort </li></ul><ul><li>Unique & original architectural design/style </li></ul><ul><li>Construct using highest grade material </li></ul><ul><li>24-hr room service </li></ul><ul><li>Excellent fine dining restaurants </li></ul><ul><li>Great attention to guest needs, e.g. Valet & concierge </li></ul><ul><li>Business centre </li></ul><ul><li>Meeting rooms </li></ul><ul><li>Ballrooms </li></ul><ul><li>Recreational facilities, e.g. gym, spa, etc </li></ul><ul><li>Amenities in guestroom, e.g. internet, DVD, mini-bars, television, etc </li></ul>
  9. 16. Classification of Hotels <ul><li>2-star </li></ul><ul><li>1-star </li></ul><ul><li>4-star </li></ul><ul><li>3-star </li></ul><ul><li>5-star </li></ul><ul><li>4-star </li></ul><ul><li>5-star </li></ul><ul><li>Hotel 81 </li></ul><ul><li>Royal Peacock Hotel </li></ul><ul><li>M Hotel </li></ul><ul><li>Raffles Hotel </li></ul>Budget hotel Boutique Hotel Deluxe hotel Luxury hotel
  10. 17. HOSPITALITY INDUSTRY Chapter 3.2
  11. 18. Classification of Hotels <ul><li>2-star </li></ul><ul><li>1-star </li></ul><ul><li>4-star </li></ul><ul><li>3-star </li></ul><ul><li>5-star </li></ul><ul><li>4-star </li></ul><ul><li>5-star </li></ul><ul><li>Hotel 81 </li></ul><ul><li>Royal Peacock Hotel </li></ul><ul><li>M Hotel </li></ul><ul><li>Raffles Hotel </li></ul>Budget hotel Boutique Hotel Deluxe hotel Luxury hotel
  12. 19. Hotels, Motels, guesthouse and Bed-&-Breakfast are NOT given any star ratings Then how do we tell if they are good and what are the amenities each provide?
  13. 20. Hostel <ul><li>Dormitory style (sharing of rooms and common toilets) </li></ul><ul><li>Cater to backpackers or travellers who are on budget </li></ul>
  14. 21. Good & Bad of hostel? <ul><li>GOOD </li></ul><ul><li>cheap </li></ul><ul><li>more interaction between guests than in traditional hotels </li></ul><ul><li>Most hostels have a library of travel guides for guests to use to plan out their journey </li></ul><ul><li>DVD libraries and book 'swap systems' </li></ul>
  15. 22. Good & Bad of hostel? <ul><li>GOOD </li></ul><ul><li>Hostel staff provide free, independent advice on the best places to eat and drink, travel options. </li></ul><ul><li>Many hostels provide activities for their guests for a nominal charge or no charge at all. </li></ul>
  16. 23. Good & Bad of hostel? <ul><li>BAD </li></ul><ul><li>Theft </li></ul><ul><li>Lack of privacy during sleeping or changing of clothes </li></ul><ul><li>Noise due to snoring or people returning at different time </li></ul><ul><li>Smell as people have different level of hygiene </li></ul>
  17. 25. Hostel in Singapore <ul><li>Betel Box </li></ul><ul><li>InnCrowd Backpackers Hostel </li></ul><ul><li>Travllers ' Rest_stop </li></ul>
  18. 26. Guesthouses <ul><li>Large private house </li></ul><ul><li>Refurbished rooms </li></ul><ul><li>Lodging & simple meal </li></ul><ul><li>Family-owned </li></ul>
  19. 27. Guesthouse in Singapore <ul><li>Little India Guesthouse </li></ul><ul><li>Backpacker Cozy Corner GuestHouse </li></ul><ul><li>Pasir Panjang Guesthouse </li></ul>
  20. 28. Bed-&-Breakfast <ul><li>As the name suggest </li></ul><ul><li>Operated by private home owners </li></ul><ul><li>May/may not have private bathroom </li></ul>
  21. 29. B&B in Singapore? <ul><li>Sleepy Sam </li></ul><ul><li>1BnB Singapore </li></ul><ul><li>Orchid corner </li></ul>
  22. 30. MOTEL <ul><li>Motor + Hotel </li></ul><ul><li>Located off highways </li></ul><ul><li>For tired motorists </li></ul><ul><li>Room + parking </li></ul><ul><li>There’s no Motel in Singapore. Why? </li></ul>
  23. 31. Motels in other countries <ul><li>Martin Motel </li></ul><ul><li>Alyssa Motel </li></ul><ul><li>Casa de Gringo Motel </li></ul>
  24. 32. Serviced apartments <ul><li>Apartment units , like a normal home </li></ul><ul><li>With hotel services </li></ul><ul><li>With hotel facilities </li></ul><ul><li>Additional amenities e.g. household appliances </li></ul><ul><li>For guests (business travellers/families) that stays over a week </li></ul>
  25. 33. Serviced Apartments in Singapore <ul><li>Far East Organisation SA </li></ul><ul><li>Great World SA </li></ul><ul><li>Ascott Group SA </li></ul>
  26. 34. Resorts <ul><li>Relaxation + recreation </li></ul><ul><li>Wide range of activities , e.g. dining, sports, entertainment, shopping </li></ul><ul><li>Away from city areas </li></ul><ul><li>Beach resorts/mountain resorts </li></ul><ul><li>Tourist attractions </li></ul>
  27. 35. Resorts overseas <ul><li>Genting highlands </li></ul><ul><li>Siam Beach Resort </li></ul><ul><li>Disney World </li></ul><ul><li>Club Med </li></ul>
  28. 36. Summary TB p54 LA1 <ul><li>Hostel </li></ul><ul><li>Guesthouse </li></ul><ul><li>Bed-&-Breakfast </li></ul><ul><li>Motel </li></ul><ul><li>Hotel </li></ul><ul><li>Resort </li></ul>
  29. 37. Hotel Operation
  30. 38. Recap <ul><li>Hotel 81 </li></ul><ul><li>Royal Peacock Hotel </li></ul><ul><li>M Hotel </li></ul><ul><li>Raffles Hotel </li></ul>Examples? <ul><li>2-star </li></ul><ul><li>1-star </li></ul><ul><li>4-star </li></ul><ul><li>3-star </li></ul><ul><li>5-star </li></ul><ul><li>4-star </li></ul><ul><li>5-star </li></ul>How many stars? Budget hotel Boutique Hotel Deluxe hotel Luxury hotel Classification
  31. 39. Classification of accommodation Examples Features Classification Resorts Serviced apartments B&B Motel
  32. 40. Hotel operation <ul><li>Front-of-the-house </li></ul><ul><li>staff have direct contact with guests </li></ul><ul><li>Back-of the-house </li></ul><ul><li>Staff that work behind the scene and do not have much direct contact with guest </li></ul>
  33. 41. What do these staff do in the hotel? Front-of-the-house or Back-of-the-house? Bell staff Reception Concierge Waiter/waitress Human resource Housekeeping Security staff Accounting Marketing
  34. 42. Hotel operation <ul><li>Front-of-the-house </li></ul><ul><li>staff have direct contact with guests </li></ul><ul><li>Reception </li></ul><ul><li>Concierge </li></ul><ul><li>Waiter/waitress </li></ul><ul><li>Bell staff </li></ul><ul><li>Back-of the-house </li></ul><ul><li>Staff that work behind the scene and do not have much direct contact with guest </li></ul><ul><li>Human resource </li></ul><ul><li>Housekeeping </li></ul><ul><li>Accounting </li></ul><ul><li>Marketing </li></ul><ul><li>Security staff </li></ul>
  35. 43. There are many ways to classify drinks… Alcoholic vs Non-alcoholic Sugared vs Non-sugared Fizzy vs Non-fizzy
  36. 44. Classification of F&B operations Huh? Food also need to classify?
  37. 45. Theme restaurant Fast Food Restaurant Coffee house Food court Buffet Restaurant Fine dining restaurant Catering service Ethnic Restaurant Family restaurant F&B operations
  38. 46. <ul><li>Often found in hotels </li></ul><ul><li>Grand & stylish </li></ul><ul><li>‘ Cuisine ’ </li></ul><ul><li>Wait staff are required to be extremely attentive and have good knowledge of the food served </li></ul>Fine dining
  39. 47. Theme restaurant <ul><li>Based on a concept or idea </li></ul><ul><li>Decoration, food, music & overall feel are design around the same theme </li></ul><ul><li>Customers are attracted to the theme </li></ul>
  40. 48. Theme restaurants in Singapore <ul><li>Hard Rock Café </li></ul><ul><li>Planet Hollywood </li></ul><ul><li>Igors – The Main Event </li></ul><ul><li>Rainforest café (closed) </li></ul><ul><li>Snoopy restaurant (closed) </li></ul>
  41. 49. Ethnic restaurants <ul><li>Reflects a particular culture </li></ul><ul><li>Using Décor, settings, uniform, etc </li></ul>
  42. 50. Ethnic café in Singapore <ul><li>Too many to list… </li></ul><ul><li>Miyabi </li></ul><ul><li>Tung Lok </li></ul><ul><li>Pho Hua </li></ul><ul><li>Madam Saigon </li></ul><ul><li>Jang Shou </li></ul>
  43. 51. Family restaurants <ul><li>Caters to families </li></ul><ul><li>Family friendly atmosphere </li></ul><ul><li>Offer children’s menu, balloons, activity sheet and even playgrounds for young customers </li></ul><ul><li>located at places with </li></ul><ul><li>high human traffic </li></ul><ul><li>volume </li></ul>
  44. 52. Family restaurants in Singapore <ul><li>Ikea </li></ul><ul><li>Swensen </li></ul><ul><li>Pizza Hut </li></ul><ul><li>Prego </li></ul>
  45. 53. Buffet restaurants <ul><li>Serve wide range of food & drinks </li></ul><ul><li>Spread on long tables </li></ul><ul><li>Few wait staff </li></ul><ul><li>Charge one price regardless of how much you eat </li></ul><ul><li>Price varies </li></ul>
  46. 54. Buffet restaurants in Singapore <ul><li>Sakura </li></ul><ul><li>Seoul Garden </li></ul><ul><li>Vienna </li></ul><ul><li>Pariss </li></ul>
  47. 55. Fast food restaurants <ul><li>Serve customers quickly </li></ul><ul><li>Factory-like production </li></ul><ul><li>Cooked in bulk in advance or reheat upon order </li></ul><ul><li>Found everywhere in Singapore </li></ul>
  48. 56. Name me some of the fast food restaurants found in Singapore <ul><li>Macdonald’s </li></ul><ul><li>KFC </li></ul><ul><li>Long John Silver </li></ul><ul><li>MOS burger </li></ul><ul><li>Burger King </li></ul><ul><li>A&W </li></ul><ul><li>Carl’s Jr </li></ul>
  49. 57. Coffee house <ul><li>Specialised in coffee & tea </li></ul><ul><li>Sell light snacks </li></ul><ul><li>Place for socialising , read, write or pass time </li></ul><ul><li>Located in areas with high human traffic </li></ul><ul><li>E.g. </li></ul>
  50. 58. Make a guess, where & what is this?
  51. 61. Food court <ul><li>Offer wide variety of food selection </li></ul><ul><li>Order from any stall and eat at a common area </li></ul><ul><li>In shopping malls & neighborhood centers </li></ul><ul><li>Relatively cheap </li></ul>
  52. 63. Catering services <ul><li>Food order in advance </li></ul><ul><li>Cook in advance or on-site </li></ul><ul><li>Buffet style at location specify by customer </li></ul><ul><li>Tables, chairs & cutlery provided </li></ul><ul><li>For all occasions, company functions, weddings, parties, etc </li></ul>
  53. 64. Some catering firms in SG <ul><li>Eatz </li></ul><ul><li>Select </li></ul><ul><li>Friends </li></ul><ul><li>Empire Food </li></ul>
  54. 65. Where to dine? <ul><li>If you are rushing for time… </li></ul><ul><li>If you have $10 to spend… </li></ul><ul><li>If you want to sit down, chit-chat and watch people walk by… </li></ul><ul><li>If you have $300 to spend for your girlfriend’s birthday… </li></ul><ul><li>It is your company’s AGM… </li></ul>
  55. 66. Summary TB p65 LA2 <ul><li>Coffee house </li></ul><ul><li>Coffee bean & tea leaf </li></ul><ul><li>Ethnic restaurant </li></ul><ul><li>Bali Thai </li></ul><ul><li>Fine dining </li></ul><ul><li>Equinox, Les Amis </li></ul><ul><li>Theme restaurant </li></ul><ul><li>Igor </li></ul><ul><li>Family restaurant </li></ul><ul><li>Swensen </li></ul><ul><li>Buffet restaurant </li></ul><ul><li>Sakura </li></ul><ul><li>Fast-food restaurant </li></ul><ul><li>LJS, BK, Mac, KFC </li></ul><ul><li>Food court </li></ul><ul><li>Food republic, Banquet </li></ul>
  56. 67. Summary TB p66 LA3 <ul><li>Service Apartment </li></ul><ul><li>Hostel </li></ul><ul><li>Bed-and-breakfast </li></ul><ul><li>Luxury/deluxe Hotel </li></ul><ul><li>Beach Resort </li></ul>

×