Survey on BEST buses MumbaiPresentation Transcript
•Deepak Pandey - 13
•Sanketa Devlekar - 39
•Chandrakant - 12
Prof. S. Repak
Table of Content
Scope of Study
Data analysis & interpretation
To understand the perception of commuters travelling in BEST
Buses in Mumbai
To check the service quality & safety level
To analyze whether Mumbai BEST Buses are really an asset to the
city or just an alternative?
Scope of Study4
To get good results a wide range of area was
People were selected from all class and age groups
commuting in Center, Outskirts, Suburbs and other
The transportation wing of Brihanmumbai Electric Supply and Transport
Undertaking (BEST Undertaking) operates a large number of bus lines in the
Mumbai metropolitan area.
The BEST operates inter-city services to three areas beyond the municipal limits
of Mumbai city, i.e., into the limits of the bordering corporations of Navi
Mumbai, Thane & Mira - Bhayander.
As of 2011, the BEST runs a total of 4,680 buses, ferrying 4.8 million passengers
over 365 routes, and has a workforce strength of 38,000, which includes 22,000
bus drivers and conductors (this comes to an average of 11.2 employees per bus).
In August 2006, BEST introduced pay phone system and CCTVs on its buses.
This was done in response to terror attacks on the city’s buses and trains.
The routes operated by the BEST can be broadly classified in the following
categories. :- Feeder Routes, East-west connectors, Trunk routes and AS routes
Sampling technique was used and sampling units include all types of BEST
Sample Size – The sample size of respondents is 150 people.
We have used primary and secondary data in our study
Primary Data to collect consumer’s response ( a questionnaire was
prepared and circulated among random sample of people).
Secondary Data to study history & scope of Mumbai BEST Buses.
Data Analysis & Interpretation
Below 18 18-32 33-50
SSC or below
Centre of the City
Outskirts of the city
Where do you live?
How often do you travel by bus?
34% 28% 30%
Helpful Polite Resposible
Good Okay Poor Very Poor No Comment
How do you rate our bus drivers in the following
Cleanliness Comfort Available seating
No Comments Very Poor Poor Okay Good
State your opinion about:
How closely does the bus service run to
Generally on time
How convenient do you find bus route?
Do you feel, Buses are over crowded in peak hours of travel?
Always Sometimes Rarely Never
Very satisfied somewhat satisfied
somewhat dissatisfied Disatisfied
How satisfied are you with the city bus service cost?
Do you feel BEST Buses should provide drinking water facilities
inside buses ?
What you feel is the major problem bus transportation is
Do you feel BEST should provide special bus services for
women, students and senior citizen?
78% Good Need Improvement
The Behavioral conduct of BEST drivers and conductors is?
By Own Vehicle
How do you go to your office?
Do the driver or conductors take care for the safety of
commuters while getting in or out?
What kind of tickets you prefer for travelling in BEST?
Are you aware of BEST Emergency call centre numbers?
Yes No Can't say
BEST should provide digital display for next bus arrival timing at
every bus stop?
What reason do you use the bus for?
If metro comes, will you use bus services?
Do you feel comfortable while travelling in BEST bus?
Do you feel BEST Buses should provide Non-stop buses
from one destination to other?
Are your family members travelling by BEST Buses?
There is a need for systematic improvements to
make it an asset to the city.
Unavailability of an adequate number of seats for
senior citizen and handicapped Person.
Lack of Security
It is the most affordable mode of transport for
daily commuting with road network sufficiently
The lack of time to carry out a survey.
Limited areas covered for survey.
Individual Survey could not provide strong evidence
of cause and effect.
Intentional deception, poor memory, or
misunderstanding of the question can all contribute
to inaccuracies in the data.
It is highly Objective in nature.
High Chances of error.
Security in Late night buses.
More number of Seating facilities.
Increase in bus frequency during peak hours.