Survey on BEST  buses Mumbai
Upcoming SlideShare
Loading in...5
×
 

Survey on BEST buses Mumbai

on

  • 1,489 views

 

Statistics

Views

Total Views
1,489
Views on SlideShare
1,489
Embed Views
0

Actions

Likes
0
Downloads
33
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Survey on BEST  buses Mumbai Survey on BEST buses Mumbai Presentation Transcript

  • •Deepak Pandey - 13 •Sanketa Devlekar - 39 •Chandrakant - 12 Prof. S. Repak Research Methodology Group A4
  • Table of Content 2  Research Objective  Scope of Study  Literature Review  Research Methodology  Data analysis & interpretation  Research findings  Limitations  Recommendations  Conclusion  Bibliography
  • Research Objective3 To understand the perception of commuters travelling in BEST Buses in Mumbai To check the service quality & safety level To analyze whether Mumbai BEST Buses are really an asset to the city or just an alternative? View slide
  • Scope of Study4 To get good results a wide range of area was covered-  Powai  Airoli  Sakinaka  Lower Parel People were selected from all class and age groups commuting in Center, Outskirts, Suburbs and other locations. View slide
  • Literature Review5  The transportation wing of Brihanmumbai Electric Supply and Transport Undertaking (BEST Undertaking) operates a large number of bus lines in the Mumbai metropolitan area.  The BEST operates inter-city services to three areas beyond the municipal limits of Mumbai city, i.e., into the limits of the bordering corporations of Navi Mumbai, Thane & Mira - Bhayander.  As of 2011, the BEST runs a total of 4,680 buses, ferrying 4.8 million passengers over 365 routes, and has a workforce strength of 38,000, which includes 22,000 bus drivers and conductors (this comes to an average of 11.2 employees per bus).  In August 2006, BEST introduced pay phone system and CCTVs on its buses. This was done in response to terror attacks on the city’s buses and trains.  The routes operated by the BEST can be broadly classified in the following categories. :- Feeder Routes, East-west connectors, Trunk routes and AS routes
  • Research Methodology 6 Sampling technique was used and sampling units include all types of BEST Buses commuters. Sample Size – The sample size of respondents is 150 people. We have used primary and secondary data in our study  Primary Data to collect consumer’s response ( a questionnaire was prepared and circulated among random sample of people).  Secondary Data to study history & scope of Mumbai BEST Buses.
  • Data Analysis & Interpretation 7
  • Demographic Data 8 77% 23% Male Female 10% 64% 26% Below 18 18-32 33-50 Gender
  • Demographic Data9 8% 15% 57% 20% 0% Qualification SSC or below HSC Graduate Post Graduate Other 27% 50% 20% 3% 0% Occupation Student Service Business Housewife Other
  • 10 40% 12%16% 32% Centre of the City Outskirts of the city Suburbs Others Where do you live?
  • 11 10% 56% 22% 12% Never/Rarely Daily Weekly Monthly How often do you travel by bus?
  • 34% 28% 30% 35% 20% 34% 23% 32% 23% 5% 18% 10% 0% 20% 40% 60% 80% 100% Helpful Polite Resposible Good Okay Poor Very Poor No Comment 12 How do you rate our bus drivers in the following areas?
  • 33% 40% 20% 20% 27% 27% 23% 20% 37% 17% 13% 13% 7% 0% 3% 0% 20% 40% 60% 80% 100% Cleanliness Comfort Available seating No Comments Very Poor Poor Okay Good 13 State your opinion about:
  • How closely does the bus service run to schedule?14 0% 20% 40% 60% 26% 8% 32% 34% Generally on time Generally Early Generally Late No Comment
  • How convenient do you find bus route? 15 20% 14% 50% 0% 0% 16% Very convenient Convenient Okay Inconvenient Very convenient No Comment
  • Do you feel, Buses are over crowded in peak hours of travel? 16 0% 20% 40% 60% 38% 38% 16% 8% Always Sometimes Rarely Never
  • 17 28% 32% 24% 16% Very satisfied somewhat satisfied somewhat dissatisfied Disatisfied How satisfied are you with the city bus service cost?
  • 18 46% 54% Yes No Do you feel BEST Buses should provide drinking water facilities inside buses ?
  • 19 34% 36% 12% 8% 10% Traffic Bus Schedule Safety Cost Other What you feel is the major problem bus transportation is facing today?
  • Do you feel BEST should provide special bus services for women, students and senior citizen? 20 96% 4% Yes No
  • 21 22% 78% Good Need Improvement The Behavioral conduct of BEST drivers and conductors is?
  • 22 78% 10% 12% By BEST By Railway By Own Vehicle How do you go to your office?
  • Do the driver or conductors take care for the safety of commuters while getting in or out? 23 56% 44% Yes No
  • What kind of tickets you prefer for travelling in BEST? 24 0% 20% 40% 60% Daily Ticket Daily pass Monthly Pass Any other 12% 22% 32% 34%
  • Are you aware of BEST Emergency call centre numbers? 25 24% 76% Yes No
  • 26 28% 6%66% Yes No Can't say BEST should provide digital display for next bus arrival timing at every bus stop?
  • 27 6% 14% 12% 34% 34% Recreational Shopping Business School/College Other What reason do you use the bus for?
  • 28 90% 10% Yes No If metro comes, will you use bus services?
  • Do you feel comfortable while travelling in BEST bus? 29 0% 20% 40% 60% 66% 34% Yes No
  • 30 74% 26% Yes No Do you feel BEST Buses should provide Non-stop buses from one destination to other?
  • Are your family members travelling by BEST Buses? 31 0% 20% 40% 60% 80% 100% 94% 6% Yes No
  • Research Findings 32  There is a need for systematic improvements to make it an asset to the city.  Unavailability of an adequate number of seats for senior citizen and handicapped Person.  Lack of Security  It is the most affordable mode of transport for daily commuting with road network sufficiently well distributed.
  • Limitations 33  The lack of time to carry out a survey.  Limited areas covered for survey.  Individual Survey could not provide strong evidence of cause and effect.  Intentional deception, poor memory, or misunderstanding of the question can all contribute to inaccuracies in the data.  It is highly Objective in nature.  High Chances of error.
  • Recommendation 34  Security in Late night buses.  More number of Seating facilities.  Increase in bus frequency during peak hours.
  • Bibliography 35  http://http://en.wikipedia.org/wiki/BEST_Bus  http://http://www.bestundertaking.com/  http://http://www.m4mum.com/
  • 36