1. CESAR GONZALO SOTOMAYOR ARROSSE
Rua Mateus Grou 554 Apt. 152
Pinheiros, CEP 05415/040
Sao Paulo , SP, Brasil
Cel.: 011 96360- 7951 / 011 98444-3354
Telf.: 021-229198
CSOTOMAYOR1@GMAIL.COM
OBJECTIVE
To secure full time employment, an environment that allows me utilize my skills to achieve my goals with
over 2 Years Experience in the Automobile Industry, 10 years of Food and Beverage Experience, and More
than 20 in Clients Service in upscale luxury hotels and restaurants experience, in AAA Mobil Rated
establishments.For over 10 years i had been gathering experience at top notched companies throughout the
world, my abilities include but not limited to:
Professional Management Development Program
Operations and looks at menus, cost control, and financial matters
 Created marketing strategies and manuals for customer service,
 Had taken legal courses for regulations and sanitation, develop and implemented a retail division for
Arrso co Llc,
 Direct the musical and video Programming to ensure proper environment,
 Observe the nightly operations and review with Senior Partner,
 Identify Problems and review with Senior Partner, recommend solutions to improve overall
operations,
 Taste food to ensure quality and consistency,
 Determine priorities and implement strategies for continued improvement of operations,develop a
profitable business plan,
 Worked and determined Marketing and Public Relations Strategies, and coordinate and Direct
Events and Promotions, Implement strategies to improve operations, Obtain approvals for Budgets
and create work in process,determine owners priorities and goals for management team
implementation,
 Attend all marketing and PR, Development and management meetings as part of the team to
maintain current knowledge of all projects and the direction of the company, Developed a Retail
Division for Arrso Retail line that integrated business philosophy oforganization and
support/marketing Branding objective of company as whole,
 Create Budget, determine margins, obtain approval and achieve profitable bottomline,

2.  Research and determine market segment identifying need to be fulfilled, identified and develop
costumed logo and retail lines/products that appealed to the targeted market,
 Developed and implemented marketing Strategies reaching the targeted market,
 Established and implemented inventory controls, purchasing procedures,receiving controls,and
complete monthly inventories minimizing loss and theft, worked with controllers and accountants
establishing methods of payments, bookkeeping , and financial reports,
 Work Closely with Artists,designers production companies, suppliers ensuring quality, value for
investment and timely deliver,
 Attended buying Shows, researching and identifying retail lines and products to be sold,
 VIP Manager, developed marketing plans and created sales collateral, Determined sales goals,
evaluated the cost effectiveness,oversee production to ensure quality as well meet budget.
 Networked in order to developing qualified candidates for membership, concierge Relationship
Management: creating, implementing and supervising a referral tracking systemand training of staff;
weekly reports to create spreadsheets payouts,, followed up and coordinated the distribution of
compensation to concierge every 2 weeks, Coordinated the dropped of marketing material per
regular schedule,Implemented procedures for reservation follow up and feedback monitoring,
Planned and hosted 3 times the South Florida Concierge Association meeting , Updated concierges
twice a week, organized meeting with partners to discuss issues and evaluate togethereffectiveness
and progress of concierge program
EXPERIENCE
12/2014/ 1-2015; FOUR SEASONS HOTEL, Toronto, Ontario, Canada, Business
Development in Hospitality Marketing, Technical Course
11/2013- 11/2014, SOUTH FOOD S.A., National Representative of PIZZA HUT and KFC
in PARAGUAY, Director Of Operations, Responsible, for the entire daily Operations, of
more than 20 Franchises, throughout Paraguay, Overseeing and assuring the quality in the
product, Costumer Service, and financial Goals of the Company
8/07/2013- 11-2013 , GARDEN AUTOMOTORES S.A., GERENTE DE VENTAS KIA
AUTOMOTORES, responsible for the Sales Department , of the NEW KIA in DE LA
VICTORIA, with a team of 5 sellers, and an income Sales of around One Million Dollars,
8/08/2011- 8/07/2013, Garden Automotores S.A., Gerente Post Venta, After Sales
Manager, Grupo Chrysler, BMW MOTORRAD, MINI, MAZDA & HUSQVARNA
Responsible for the leadership, financial, logistic, key performance, Forecasting, Strategy
and Planning, Recruitment, Coaching for Performance, Motivation Sales and after Sales
Team, Meetings And Delegations, Representation of the Brands Internationally, Time
Management, After Sales Key Performance Indicators, Managing Change, Sales
Management, Customer Satisfaction, Quick Wins, Process Improvement
Responsible to Implement and oversee, All After sales Processes In a Brand and Costumer-
oriented Manner , for BMW , MINI AND MOTORRAD, Chrysler, MAZDA & Husqvarna,
Responsible for:

3. Brand Identity and Brand Behavior, Strategic Approach in After Sales, After Sales
Processes in car Dealership, Tasks and Objectives in Car Dealership, Reduction of Repeat
Repairs, Significance of Costumer Orientation, After Sales marketing, Business
Management,, Safe Handling of AfterSales Key Performance Indicators, Handling
Comercial Service Data(CSD), Employee Motivation and Guidance as well , training,
Hiring , recruiting, and termination; , Role Model Function , Coaching Role, Customer_
oriented Handling of Warranty and Goodwill cases, Active Marketing of Parts,
Accessories, Life Style and Service Products.
04/2011 – Present: CS Marketing Group, Owner of marketing and Strategy Agency, for
Hospitality, and Costumer Sales Business Related, working closely with Restaurants,
hotels, Stores, Cleaning Business and Department Stores. Responsible to improve and settle
all kind of procedures to improve the exposure of their business as well profitability in
Operational Gestions,
4 /10 to 4/11 PIOLA and BOTECO Group, Brazilian chain of Restaurants in USA,
Director of operations, Food And Beverage control, marketing Strategy, financial control, Accounting,
purveyors control, Concierge and Data base system Control,
4/10_PresentThe Jambra Group Ink
Operational and Concierge Marketing and branding strategy for the Hospitality business,
Concierge Vip Services with relationship Manager , Sales counseling development and
coordination, Marketing, Media Relations, Operations planning with Business
management, Branding, Counseling,
Events and Promotions.
5/10-Present La Folie, French Brasirie 145 Espanola Way , Miami Beach, Fl, Usa,
Director Manager
,
3/09 - 4/10
Hotel Fasano - Restaurant Sao Paulo, Brazil
General Manager/ Food & Beverage Manager,
 Developed and maintaining the venue's unmistakable personality and ensuring excellence for the
cuisine and service, inspired by the flavors from different parts of Italy.

4. 2008 - Present
Inside Fashion World Magazine Miami, FL
Director of Marketing and Sales , Office Manager
 Developing, implementing , promoting and creating business goals and achievements for this Unique
and only Leader Fashion Company in South Florida
2008 - Present
CS Marketing Group Miami, FL
Director of Operations Marketing and restaurant daily operations , Private group and events sales manager,
Vip Concierge
 Full service, bilingual Consulting Restaurant Consulting, financial controller and food and beverage
total Operations marketing , Administration, operations, Co branding, promotions,
 and social events specializing in hospitality & entertainment ,Sales, fashion & beauty,and modern
life style
 As clients, Grass Restaurant& Lounge, Badruts Restaurant& lounge, Gemma Lounge ,Ahnvee
restaurant lounge, Rockn Bloom events and productions company
2002 - 2008
Karu&Y; DBA Arrso Restaurants Co, LLC Miami, FL
General Director
 Developed and implemented the retail division of Arrso, mingled with clientele nightly to build
customer loyalty and satisfaction by providing the personalattention of one of the owners while
observing operations,direct the musical and video programming to ensure proper environment for
clientele including live entertainment, coordinate, lead and manage Operations, Administration,
Retail division, VIP Membership, Front Desk Manager direct and handle sales and marketing
department, control and orient Public Relations, implement and supervise CONCIERGE
PROGRAM.
 Director of operations for the Holiday Organizations, the largest developer company in Long Island,
taking care of the entire Hospitality commercial business ofthis company .
1998 - 2001
Varig: Brazilian Airlines San Paulo, Brazil
Supervisor, Boarding and Flight Check In
Had started in the reservation department , made all my way through commercial co-pilot, been,in all

5. different areas of the biggest Brazilian airlines, considered at one point among the 8 best airlines companies in
the world.
EDUCATION
MACKENZIE UNIVERSITY: BACHELOR IN MARKETING AND ADVERTISING AND MBA IN
FINANCIAL ADMINISTRATION FAAP SAO PAULO 1992-1996
SAO PAULO, BRAZIL
TAM: MERIDIONAL AIRLINES, COMMERCIAL PILOT, 1997
SAO PAULO, BRAZIL
AREAS OF EXPERTISE:
STRATEGIC PLANNING, BUDGET PLANNING, CASH HANDLING, NIGHT CLUB, AIRLINES ,
HOSPITALITY AND SALES MANAGEMENT
P&L MANAGEMENT , SALES & MARKETING, CONCIERGE, PUBLIC RELATIONS , INVENTORY
CONTROL, SYSTEM MANAGEMENT, STAFF TRAINING
SAFETY AND COMPLIANCE, TEAM LEADERSHIP, PERFORMANCE STANDARDS.
LANGUAGES: ENGLISH, PORTUGUESE, SPANISH, FRENCH, ITALIAN
2 times Olympic swimmer for Brazilian team Atlanta 1996 and Barcelona 1992, 6 times
South American Swimmer Champion
Referencias Personales y Profesionales:
Lic. . Andres Dellavedova, Gerente General Garden Automotores S.A.,
Adellavedova@garden.com.py , Phone> 595/21/0983 777004
Patricia Rodriguez, Presentadora de Televisión, Rincón del Gourmet/ Empresaria
0981 375735
Elliot Monter, Owner & President, Holidays Organization, New York USA
1-516-528 1000
Luis Miranda, Gerente Post venta KIA, 0983777008