Conflict Management

Managing Conflict Successfully Thomas Little Consulting 722 Dryden Drive Baltimore, MD 21229 443-838-2820 [email_address]

Lecture Plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Definition of Conflict ( 2 of 2 ) A situation in which someone believes that his or her own needs have been denied.

[object Object],[object Object],Constructive Approach to Conflict

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Conflict Involves… ,[object Object],[object Object],[object Object]

Symptoms Of Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],Symptoms Of Conflict

[object Object],[object Object],[object Object],Symptoms Of Conflict

Conflict Depends Upon… ,[object Object],[object Object]

Conflict Depends Upon… ,[object Object]

Conflict Depends Upon… ,[object Object],[object Object],[object Object],[object Object]

Conflict Management ,[object Object]

7 choices you can make in conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Competition ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Accommodation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Compromise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Collaboration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Tips for Managing Workplace Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Conflict Options ,[object Object],[object Object],[object Object],[object Object]

Win-Lose ,[object Object],[object Object]

Lose-Lose ,[object Object],[object Object]

Compromise ,[object Object],[object Object]

Win – Win ,[object Object],[object Object]

Win / Win / Win The Golden Triangle You The administration Students or other Employees

How to Win at Conflict ,[object Object],[object Object],Whether you think you can or you can’t – you’re right – Henry Ford

Aggression ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Assertiveness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Problems with Being Nonassertive ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Fear of Assertiveness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Improving Assertiveness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Non-Assertiveness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Conflict Management

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Conflict Management