Ip Edge Seminar Cix 2011 6 2

Are You Ready for an IP World?

Seminar Lead:

June 2, 2011

Agenda
Introduction and Background
• What is VoIP?
– Advantages
– Applications
– Choices
• Solutions for your business
• Success Examples
• Close

2

Dealer story – build your company intro slides
Add your dealer information and tell your company story
• Describe all the related services you offer
• Include pictures of sales people and support people, etc.

3

A History of Leadership & Success

Toshiba Corporate Overview
• $67 billion world leader in innovative, high technology products
• Japan’s oldest electronics firm and 8th largest in the world
• Founded in 1875 – Telecom roots begin with the telegraph
• Toshiba introduced the world’s first laptop PC in 1985
• Telecommunication Systems Division (TSD) established 1974

4 Toshiba HQ in Tokyo, Japan


Telecommunication Systems Division
• Over 35 years of telephony sales in U.S.
• 13+ million telephones sold in the U.S.
• High quality, flexible, reliable products
• Pioneering migration and investment protection
• Industry leading National Accounts & Government Program
• Unbeatable 7-year warranty
• Sales/service through nationwide authorized dealer network

5


Toshiba’s Tradition of Innovation
• A leader in office, home, industry products and components
• Among Market Leaders in IP telecommunication systems
• World’s #1 maker of large-scale integration (LSI) memory chips
• World’s #2 maker of color flat-panel displays
• Leading maker of portable PCs
• Surveillance video systems
• Data storage devices
• Copiers, Fax
• Consumer electronics

6


Toshiba’s Social Responsibility
Environmentally Conscious
• 100% “green” environmentally conscious products
• Manufacturing some of the first fully “green” PCs
• Promotes green procurement of components and materials
• Complies with all regulatory requirements
• Leading the way with “RoHS” compliance
• Toshiba has years of “green” experience and leadership
• Toshiba ranked 1st in Japan and 13th Worldwide in Corporate Social
Responsibility since 2006 (Newsweek Japan Edition)

7


Industry Awards
Presented to Toshiba’s Strata CIX IP Business Communication System

8


Industry Awards
Nemertes 2010 PilotHouse Award
• Toshiba has won a prestigious Nemertes 2010
PilotHouse Award
• Toshiba was named a top provider in the IP Contact Center market
• Based on Nemertes interviewing more than 2,000 IT decision-makers
• Customers rated providers on technology, customer service and value
• Toshiba received high ratings from customers for attentiveness to
integration requirements for IP telephony and IP contact centers
• Users also gave Toshiba a high rating for the customer service provided
by its channel partners

9


Industry Awards
Presented to Toshiba’s Notebook Computer Division
• Named 2008 “Company of the Year” By VARBusiness magazine
• Toshiba earned top honor in the Notebook/Mobile Computers category
• Also won first place in both the Support and Partnership categories
• Toshiba was selected as the overall notebook winner by VARBusiness
based upon the survey results of more than 5,000 systems integrators,
IT consulting organizations, value-added resellers (VARs), solution
providers and software developers
• Validates Toshiba’s commitment to its
customers and channel partners

10

Reliability

Everyone promises reliability …
Toshiba delivers it. How’s that possible?
• Products designed for reliability, efficiency, performance
• Toshiba manufactured components assures quality control
• Well deserved reputation
• Published MTBF statistics to substantiate reliability
• Unbeatable 7-year extended warranty
• Low total cost of ownership

11

Investment Protection & Migration

Industry Leading Product Migration =
Maximum Investment Protection
• Grow/migrate from smaller Strata CIX systems to larger
• Easy, cost-effective upgrades reusing telephones, interfaces, and
applications
• Equipment migration maximizes investment protection
• Low total cost of ownership
• Switch to IP Telephony when and where you are ready

Leave no customer behind

12

VoIP and Your Business

Are You Ready for an IP World?

13


What is Voice Over Internet Protocol (VoIP)?
• Transmission of telephone calls (voice) over data networks
(Internet, LAN’s, WAN’s, VPN’s, Frame Relay, Internet)
• VoIP also referred to as IP Telephony
• Enables technology convergence
– Voice
– Data
– Video

14


Advantages of VoIP over Traditional Telephony
• Lower cost of phone calls between multiple sites
• Ease of Moves, Adds, and Changes
• Use existing data network for voice, data, and video to produce
potential cost savings
– Consolidation of all communications over one network
– Potentially less cabling
• New productivity driven applications

15


VoIP Applications
• Remote workers have same functionality as local workers
• Access the Internet for information at the touch of a key on your
telephone
• Wireless LAN mobility applications
• Office to office telephone calls (alternative to long distance)

16


Network Assessments Are Critical to VoIP
• IP Readiness Service
– Is your IP network ready for Voice traffic?
– What network upgrades are needed?
• Wi-Fi Site Survey Service
– Wi-Fi is frequent addition to IP telephony applications
– Antenna placement for maximum reception/coverage
– Anticipating future loading requirements

17


Is VoIP the Right Choice for You?
• Driving Forces
– Cost savings
• Analyze your existing networks (network assessment)
• Determine upgrade requirements of data switches and routers
• Determine potential savings in calls between multiple sites
– Performance management (QoS) requirements
• LAN dynamics change as new services are added
• Changes in applications affect VoIP QoS
• Variable bandwidth required with ongoing management
• Compare requirements to dedicated voice network
– Technology that enables new applications
• Wireless LAN mobility applications
• Remote workers, etc.

18


Is VoIP the Right Choice for You?
• Other Considerations
– No control of QoS over public network and Internet
– Problems common in data applications now apply to voice
– Importance of dedicated IP staff make IP solutions more costly
• The Good News is Toshiba offers multiple solutions
– You don’t have to run all voice traffic over IP
– Use all IP or mix digital and IP connectivity
– Deploy VoIP when and where it’s right for your business

19


What is the Ideal VoIP System?
• Voice applications over an IP network
– Remote user voice applications via Internet or IP intranet
– Local voice applications via LAN
– Local mobility voice applications via Wireless LAN
• Configuration flexibility and migration
– Supports both IP telephones and digital telephones
– Migration saves you money
– You decide when/where to deploy IP
• System management remotely from any location via the IP network
– Maintenance staff use any Windows PC Browser
– Individual users manage their own telephone settings from their PC

20


What is the Ideal VoIP System?
• Voice applications over an IP network
• Configuration flexibility and migration
• System management remotely from any location via the IP network
• Don’t settle for just “Voice” over IP
– You deserve “Telephony” over IP
– IP connectivity plus all the telephony features to every type of endpoint
• Strata CIX does it all . . . and more!

21


How does Toshiba build the ideal VoIP System?
• Would have been easier to make it IP only
• Accommodating all types endpoints required careful design
• Existing customers demanded migration and investment protection
• Toshiba did with distributed IP processor design
– Linux-based IP processor (MIPU)
– Linux more secure than Windows

22

Products that Create the Solutions

Strata CIX Toshiba Value Proposition
• Toshiba corporate strength and tradition of innovation
• History and commitment to the telecommunications business
• Partnership with the best nationwide dealer network and the
industry’s best National Accounts program
• Well deserved reputation for quality and reliable products and 7-year
extended warranty to back it up for low total cost of ownership
• Solutions that make IP technology fit the way you do business, rather
than making you conform to requirements of the technology
– Hundreds of telephony features plus FeatureFlex customization
– Advanced applications
– Configuration flexibility to Mix IP and TDM as needed
• Total Office Solution with copiers, laptops, projectors, storage and
surveillance video/recording systems
• Industry leading migration strategy for
maximum investment protection
Strata CIX . . . much more than just an IP system
23

Strata CIX IP Communication System

Toshiba Family of Modular IP Telephony Systems
• Strata CIX40 – From a few to 24 users
• Strata CIX100 – Up to 72 users
• Strata CIX1200 – Up to 1,000 users
• Either all in one site, or network multiple sites for larger systems
• Scalable hardware expansion design
• Modular software applications

24

Variety of Voice Mail Options

Strata CIX Voice Messaging Applications
• Voice Mail, Auto Attendant
• Unified Messaging, Fax integration
• Automated Speech Recognition, Text-to-speech, IVR
• In-chassis models available
• Server-based models available
• Media Application Server models available
– All voice processing applications
– ACD and Reporting
– Strata Call Manager call control from your PC
– eManager browser-based system administration
– Video Conferencing, file sharing, and collaboration solutions
– FeatureFlex adaptability/customization tools
25


Variety of Endpoint Device Choices
• Choose the device to meet each user’s needs
• Common user interface
– Delivers the same features to all devices in all locations
– Local and remote – Reduces training costs and support expenses
– Work anywhere – Improves productivity
• Strata CIX is much more than just an IP system

Wireless IP Telephones
IP Telephones

Attendant Console

Smart phone FMC

Digital Telephones PC Soft Phone
26


Toshiba Telephones
• Reliable
– The workhorse of your office staff
– Quality and reliability you expect from Toshiba
• Functional
– Make no compromises for IP connectivity
– IP telephones have all the features of digital telephones
– Designed for quick and easy access to features
• User friendly
– LCD feature prompting with soft key control
– User programmable feature buttons
• Investment Protection
– Telephones common to all systems
– Move and migrate as needed
27

Strata CIX Features

More than just IP, Toshiba provides a
powerful set of telephony features

Plus the advantage of advanced applications

Flexibility to build the communication system
for your specific needs

28

Mobility Applications

Maximize the value of your Wireless LAN
• Wireless IP telephone handsets
• SoftIPT soft phone for your laptop PC
• Provides mobility wherever your Wireless LAN reaches
• Plus, uMobility Fixed Mobile Convergence provides PBX call
mobility beyond your Wireless LAN to your cellular coverage

SoftIPT Soft Phone Honored for Outstanding Innovation
Toshiba Receives Planet PDA Magazine's "Product of the Year Award“
29

Unified Messaging

Get all your messages in one place
• Save time accessing your email, voice
messages, and faxes
• All appear in your Outlook Inbox
• Easy to forward voice and fax messages via
email
30

Unified Messaging

Voice message playback from Outlook email inbox

31

Unified Messaging

Voice message playback from Internet web browser

32

Unified System Administration

Network eManager – Centralized administration of
all your sites from any location
• Money saving features:
– You can easily make changes yourself
– Browser-based so users only need Windows Internet Explorer
• Time saving features:
– Simultaneous Log-in to all systems or any combination of systems
– Simultaneous Back-ups, System Changes, Upgrades to all systems
– Active Directory Services
sync databases
– Excel spreadsheet data import
• Benefits:
– Ensure data consistency
across all systems
– Eliminate the need to manage
each system separately
33


My Phone Manager – Telephone Customization
for individual users
• Personal customization tool for individual users
• Program buttons and other telephone settings
• Saves time and money
because you do it yourself
• Browser-based so
no software to load on PC

34

Call Control From Your PC

Strata Call Manager – Use your PC to provide
additional telephone functionality
• Drag and drop makes call transfer and other functions easier
• Personal call handler uses events, conditions,
and actions to handle calls the way you want
• Screen pops provide caller information
on incoming calls
• Outbound dialing from any application
• Outlook™ Calendar integration
• Call history log of incoming
and outgoing calls
• Search call history by name,
number, date, account code
• Call notes
• Instant messaging Chat
• Presence status
35

Strata CIX Contact Center Capabilities

Power and Simplicity
• Helps you run your business more effectively
– Provide better service to customers by efficiently distributing incoming
calls among call-handling personnel
– Make calls shorter with screen pops with customer information
– Save money answering more calls in less time with fewer people
• Your application doesn’t have to be big or complex to benefit
– Whether 2 call-takers or 200, Toshiba offers modular, scalable call
center solutions to fit every budget
– Start small and basic and grow in size and sophistication as your needs
change
– Choose the features and capabilities you need
• Outstanding Investment protection
– Solutions that adapt to your needs as
your business grows
– Add additional capabilities as you need them
36

Contact Center Applications
• Automatic Call Distribution (ACD) Application
– Network ACD for multi-location call centers
– Multimedia Web Callback and Web Chat
• Computer Telephony Integration (CTI) Applications
– Provide Screen Pops of customer information
– On-line Chat/Instant Messaging
• Additional Modules
– Call Manager call control
– Custom Call Router
– Voice Recording and More
• Reporting Packages

37


Reporting
• Historical reports help you identify opportunities for improvement
• Run them as needed or on a scheduled basis

38


On-line Inquiry Display
• Supervisors see real-time group and individual agent performance
• Take corrective action before it becomes a problem

39


Electronic Wall Boards
• Motivates agents with call status and team performance display
• Up to 6 Connected To Each Supervisor
• Display Call Center Status
• Send Custom, User Defined Information
• Wallboards Can Be Assigned to Individual or Multiple ACD Groups
• Multiple ACD Groups Can Share One Wallboard

40

Tracer Call Recording Capabilities

Tracer – Call Recording
• A Digital Call Logger
• High Density Recording
• You specify which calls recorded
– Time-of-Day, Day-of-Week,
– Number dialed, Caller ID,
– Length of Call,
– Random percentage usage
– Extension, ACD group, ACD
agent, Account code, etc.
• Search capabilities make it
easy to find recordings by
customer, date, category

41

Talkument Call Documentation

Talkument –
Call Documentation
• Does for phone calls what email
does for letters and memos
• Records, organizes, shares calls
as voice documents
– Quick retrieval
– Future viewing/listening
– Add comments and updates
– Share with individuals or
groups
• Search capabilities make it
easy to find recordings by
customer, date, category
– Drag & drop folders
– Search folders
42

Video Communication Solution (VCS)

Overview
• Video conferencing & collaboration
• Desktop and applications sharing
• File Transfer
Strata CIX
• Message Board capabilities
Strata MAS VCS Server
(Runs value-added applications) Camera

LAN/Private Network/
Internet FW Port
Forwarding

DKT, IPT or SoftIPT
43 VCS Client

Video Communication Solution (VCS)
Configuration
Single-site Example VCS Capacity
• Max. CIX Nodes: 9 (1GB RAM)
Strata CIX
• Max. Configured Users: Limited only
VCS/MAS by available disk space
• Max. Activated User Licenses: 512
• Max. Active Stations: 145

Multi-site Example 1 Multi-site Example 2
Strata CIX

VCS/MAS

Internet
VPN connection

Strata CIX Strata Net
Strata CIX
(Private Network)
VCS/MAS

44

Meet-me Conference & Collaboration

Strata Meeting
• Server-based Meet-me Audio Conferencing and Web Collaboration
• Integrates with Strata CIX to provide meet-me conferencing, scheduling,
application and desktop sharing, audio recording, usage reporting,
Outlook Calendar integration, conference view (who’s there), and more
• Web-based, so no client software to download onto users’ PCs
• Easy to set up conferences from anywhere
• Users can attend the conference from anywhere via the network
• Fast ROI compared to monthly conference service fees

45

Video Security Applications

Surveillance Video and Digital Video Recording
Add video security to your
communication solution
• Wireless Network IP Cameras
– Connect to your Wireless LAN
– Each has IP address
– View from anywhere via Internet
• CCTV Cameras
– Day/Night Capable
– Black & White and Color
– Indoor and Outdoor models
– Standard and High Resolution
– Box type and Pan Tilt Zoom
• Network Digital Video Recorders
– Playback and archive
– 4, 8, 16 and 32 Channel Units
46

Feature Customization

Adaptability to meet your specific needs
• Customize existing features and create new ones
• Not just call processing, but blended features of all applications
including voice mail, CTI applications, and more
• Adaptability goes well beyond the system option settings and
programmable feature parameters
• Create features on the fly – not waiting months or years for the next
software release

Strata CIX meets
these needs with
FeatureFlex

47


Do it yourself, or let Toshiba do it for you
• Toshiba offers FeatureFlex training classes when you’re ready to
get creative
• Toshiba offers fee-based customization services
• Third-party developers
• Downloadable solutions available

48

Unified Communications

Toshiba Unified Communications Suite
• Toshiba provides a comprehensive unified communications solution
– Call Manager desktop call control from your PC, Presence, IM/chat,
CRM integration and screen pops, Outlook integration
– Outbound dialing from any application (highlight number and click)
– One number access (find-me follow-me sequential ringing)
– Personal call handling (schedule-based and caller-based routing)
– FMC, SoftIPT, mobility applications
– Voice conferencing, video conferencing and desktop collaboration
– Unified messaging (email, voice messages, fax integration)
– Voice messaging (auto attendant, speech recognition, voice mail, IVR,
text-to-speech, message notification)
– PBX voice features and FeatureFlex adaptability/customization tools
– Contact center applications

49


• These capabilities work together within the same system to form one
comprehensive, integrated communication solution
– CEBP business process integration (communications capabilities
become part of the business application)
– Strata CIX integrates standard voice capabilities with all value-added
applications
– MAS runs all value-added applications on one UC server platform
• Microsoft integration
– Exchange 2007 integration (using Exchange as UM server)
– Office Communication Server 2007 (OCS) integration (remote call
control and telephony presence status via OCS client)

50


• Easy to implement
Just add two part numbers to any MAS
Media Application Server (pre-requisite)
• Any model/size MAS
• Any model/size MicroMAS
• All UC applications run on MAS/MicroMAS

UC Software Package with system-wide capabilities
• FF PCH, 1 Num. Access, Call Monitor/Return/Screen
• Net Server,10-users Call Manager
• VCS Server, 10-users VCS
• Unified Messaging 10-users UM

UC 1-user License (add any number to package)
• Call Manager, SoftIPT
• Unified Messaging, VCS
51

Strata CIX Industry Success Stories

Niagara Bottling LLC
Toshiba Makes a Splash at Niagara
• Leading bottled drinking water company
with more than 300 employees
• Networked three locations together with
Toshiba Strata Net Networking
– Toshiba Strata CIX systems at
headquarters and bottling facility
– Call Center in Irvine is all VoIP using Toshiba IP telephones
• Improved communications with centralized voice mail
and direct extension dialing
• Migration cost savings re-using digital telephones
and interface cards
• Long distance cost savings of $1,350 per month
• Eliminated 80 phone lines gaining cost savings of
$6,000 per month
52


Niagara Bottling LLC Estimated Savings
Financial Returns Hard Soft Monthly 1 Year 5 Year

Long Distance Services √ $1,350 $16,200 $81,000
System Consolidation - replaced 2 systems with 1 √ $15,000 $15,000
Improved CO Line Usage (consolidation) √ $6,000 $72,000 $360,000
Share Centralized Voice Mail √ $8,000 $8,000
Reuse existing equipment (migration) √ $4,000 $4,000
IT Staff Productivity √ $1,000 $12,000 $60,000

Total Monthly Savings $8,350
Total Annual Savings $127,200 $528,000
Purchase Price of New System or Upgrade $35,000 $35,000

ROI Breakeven Time 4.2 Months

53


Boulevard Automotive Group
Toshiba Puts the Petal to the Metal at Boulevard Auto Group
• Buick, Pontiac, GMC auto dealership based in Signal Hill, CA
• Strata CIX670 supports 176 ports
• Remote body shop connected entirely over IP with 15 IP telephones
• Migrated from Toshiba DK280 saving money by reusing telephones
• Cost savings of up to $5,000 per year by using IP at body shop

54


AppOne
Toshiba Helps AppOne Financial Keep Auto Loans Zooming Along
• Provides online loan processing to independent auto dealers
• Strata CIX670 supports 64 ports and Call Center with Net Phones
• Four locations are connected using Toshiba IP Phones including
finance office in Sugarland, TX and at two home offices
• Migrated from Strata DK280 saving money by reusing telephones
• Cost savings of up to $25,000 per year by using VoIP

55


Manhattan Beachwear
Toshiba VoIP Delivers a Wave of Success
for Manhattan Beachwear
• Strata CIX670 with VoIP connects
headquarters in Cypress, CA, with
showroom in New York, and manufacturing
plants in Indonesia, Vietnam, and Mexico
• Centralized communication has everyone on
same system, improving internal and external
communications with customers and vendors
• Road warrior CEO uses SoftIPT soft phone on
laptop to stay connected when away from office
• Migrated from Toshiba DK96 to CIX670 saving
money by reusing some interface cards
• $3,000 per month cost savings in long distance
and international conference calling costs
56


Manhattan Beachwear Estimated Savings

Long Distance Services from U.S. locations √ $1,250 $15,000 $75,000
Long Distance Services from Asia & Mexico √ $1,000 $12,000 $60,000
International Conference Calling Fees √ $800 $9,600 $48,000
Self Administration of Adds/Moves/Changes √ $400 $4,800 $24,000

Purchase Price of New System Upgrade $35,000 $35,000


57


Kansas Spine Hospital
The Hospital goes Mobile with Toshiba’s Strata CIX and Wireless
• One of the first hospitals to digitize patients’ medical records, making
them accessible by computer
• Strata CIX670 allowed the hospital to add DID fax capabilities and
expand it’s use of Unified Messaging for their e-mail and voice mail
communications
• Competitors’ wireless technologies, such as cellular phones could not be
used due to the interference with sensitive medical equipment –
Toshiba’s 24 wireless telephones were used
• Wireless phones have given the hospital a
huge advantage in communicating with
patients, families, doctors, and each other

58


Toshiba Telecommunication Systems Division
We don’t just talk about VoIP – We use it ourselves!
• Multiple Strata CIX670/1200 systems networked at headquarters combine
the flexibility of VoIP with reliability of digital
• WLAN provides local users mobility with wireless phones and soft phones
• Traveling Regional Sales Managers stay connected everywhere they go
– SoftIPT soft phone on laptops when traveling
– IP desk telephone at home office
• Cost savings of Reg. Sales Mgrs.
Home Office Internet
Traveling Reg. Sales Mgrs.
Laptop SoftIPT
$1,500 per month
long distance costs
IP Telephone Irvine, CA
Headquarters
PSTN
Wireless LAN

PDA & PC Soft Phones IP Telephones

59 Wireless IP Telephones Digital Telephones

Solutions for Your Business

Why Toshiba?
• Corporate strength and tradition of innovation
– History and commitment to the SMB communications business
– Partnership with the best nationwide dealer network to provide
you the best service and support
• Well deserved reputation for quality and reliable products
– MTBF statistics substantiate reliability
– 7 year extended warranty protection
• Solutions that make IP technology fit the way you do business,
rather than making you conform to requirements of the technology
– Hundreds of telephony features plus FeatureFlex customization
– Advanced applications
– Configuration flexibility to mix IP and TDM as needed
• Industry leading migration strategy for investment protection
Strata CIX . . . much more than just an IP system
60

Thank you for your participation

THINK Business Communications!
THINK VoIP!
THINK Toshiba!

Appendix

Here are extra slides if you need more detail
• The intent of the overview presentation is brevity
• Add, delete, and customize as needed for each event

62


Strata CIX Purchase and ROI Example
VoIP applications provide cost savings and outstanding ROI
• New system provides many efficiency improvements over old
system
• Multiple offices networked together
– Convenience of extension dialing
– Long distance savings on inter-office calling via IP network
– Improved CO line usage (consolidation)
– Share centralized voice mail
• IT staff time (productivity) savings
– Centralized system management from any location
(eManager)
– Users program their own telephone (My Phone Manager)
• Purchase costs offset by reduced monthly operating costs

63


Strata CIX Purchase and ROI Example

Estimated Savings

Improved CO line usage (consolidation) √ $6,000 $72,000 $360,000

Purchase Price of New System $50,000 $50,000

64


Strata CTX to CIX Upgrade and ROI Example
• Upgrade only requires new processor, IP interface, IP telephones
for remote users
• Reuse cabinets, trunk & station cards, digital telephones for local
users and majority of existing system infrastructure
• Multiple offices networked together
– Convenience of extension dialing
– Long distance savings on inter-office calling via IP network
– Improved CO line usage (consolidation)
– Share centralized voice mail
• IT staff time (productivity) savings
– Centralized system management from any location (eManager)
– Users program their own telephone (My Phone Manager)
• Upgrade costs offset by reduced monthly operating costs
65


Strata CIX Upgrade and ROI Example

Estimated Savings

Improved CO line usage (consolidation) √ $6,000 $72,000 $360,000

Purchase Price of Upgrade $50,000 $50,000

66


Significant Communications Business

34%: Communication Products
(Telecom, PC, Mobile, HDD, etc.)

21%: Electronic Devices & Components
(Semiconductor, Display Devices)

27%: Social Infrastructure Systems
(SI, Power Systems, Medical Systems)

10%: Home Appliance 8%
10%
(TV, VCR, White goods, Battery) 34%

8%: Others
27%
21%
67


Toshiba Strengths
• Strong, committed Dealer network – a good fit for your business
– 590 U.S. Headquarter Offices
– 425 U.S. Branch Offices
– 3,300+ Certified Technicians
• Toshiba treats dealer like partners
• Long-term history and commitment to the market
• Migration philosophy ensures investment protection
• Financial strength + partnership = stability and support
• Yankee Group gives high marks

68


A Market Share Leader
For years Toshiba Consistently Among Top U.S. Market Share of
IP Systems/Sites Shipped
Total 2005 – Strata CIX #3
3Q 2010 – Strata CIX #2

Source: T3i InfoTrack, New IP Sites/Systems 3Q2010
69

National Accounts Program

Customer Service
Sales Specialist Engineer
Manager
National Account HQ National Account
Local Installation

Toshiba TSD HQ

Originating Dealer Installing Dealer

70


What is a National Account?
• Multi-location company
• Centrally or regionally select, standardize, and procure
communication systems
• Benefit from a national implementation plan for all divisions,
branches, etc.
• Want standardized product
and installation pricing
for any location

71


Customer Benefits
• Quality products at competitive pricing
• Uniform product and labor pricing
• Buy direct from the manufacturer with single point of contact
• Coordination of installation, maintenance, and future services
• Convenient, competitive lease programs
• No Down Payment
• Centralized Billing
• Optional Value Plus Extended Warranty Program
• Optional Full Service & Maintenance Program
• Investment protection

72


How do customers gain all these benefits?
• On-going Order Account Management
• Established Policy & Procedures

73


Nationwide Service
• The Toshiba relationship provides an excellent optional Nationwide
Service, Maintenance and Service Response program
• Toshiba’s Value Plus Extended Warranty Program
• Toshiba’s Plus One National Account Service Program
• Centralized Service Call Center
• Guaranteed Service Response

74


“Plus One” Service Programs
• Full Service Maintenance Contract
– Prepaid plan
– Per port fee per month
– Covers service calls for normal and after hour emergencies
– No pre-inspection for equipment coming out of warranty
• Adds, Moves and Changes (AMC)
– Full Service Maintenance Contract
– Prepaid plan
– Per port fee per month
– Covers service calls for normal and after hour emergencies
– Available full service or time and material service plans
• Time and Materials Service (TMS)
– On an as needed basis for all service requests
– Predetermined standardized labor and parts rates
75


How does VoIP work?
• Converts voice traffic from Circuit to Packet format
• Treats all traffic as data
• Packet Switching
– Connection opens to send small chunk of data – a Packet
– Each Packet has an address for network routing
– Computer reassembles into original digital data stream
• TCP/IP
– IP moves data from site to site
– TCP verifies correct delivery

76


Industry Leading Product Migration =
Maximum Investment Protection
• Evolve existing TDM-based Strata CTX systems to CIX IP systems
• Grow and migrate from smaller Strata CIX systems to larger ones
• Upgrades are easy and cost-effective
• Legacy equipment migration maximizes investment protection
• Switch to IP Telephony when you are ready, without a forklift upgrade

Leave no customer behind

77


Everyone promises investment protection …
but Toshiba delivers it. How’s that possible?
• We built our own IP System, unlike many competitors who
acquired the technology somewhere else
• System designed to be compatible with key components from
previous Toshiba communications systems
• We did not forget about our current customers and dealers
• Rather, we created a compatible and migrate-able solution
• To maximize the dollars and trust you invested in the Toshiba
Brand!

78


All Strata CIX systems use many
common components
• Same CO line/trunk interfaces
• Same station interfaces
• Same IP processor (MIPU)
• Same IP telephones, digital telephones, attendant consoles
• Same mobility applications, SoftIPT, wireless telephones, FMC, etc.
• Same integrated applications on the Media Application Server
• Upgrading from smaller to larger systems re-uses these components

79


Older Strata systems can be upgraded to Strata CIX
• Easy and cost effective upgrade for existing customers
• IP enable Strata CTX or completely convert it to a CIX
• Strata CTX R3.1 software and add IP processor (MIPU)
• Re-use CO line/trunk interfaces, station interfaces
• Re-use telephones, attendant consoles, voice mail
• Switch to IP Telephony when YOU are ready, while protecting
your investment

Provides cost effective upgrade
path for existing customers

80

Strata Net Multi-system Networking

Strata Net Networking Features
• Centralized Numbering Plan with 4-digit Dialing
• Path Replacement
• Alternate Routing
• Toll bypass
• Centralized Attendant Answering
• Centralized Voicemail

81


Strata Net Centralized Attendant
• One attendant can serve an entire Strata Net
• All users dial "0" for the Centralized Attendant
• Trunks can be routed to one attendant; extended anywhere in the
network
• Busy Lamp Field indicates status of all stations in the network
• DSS call transfer across the network

82


Strata Net Centralized Voice Mail
• Automated Attendant
• Call Forward to VM
• Message Retrieval
• Call Record to VM Host
Voice Mail
• Softkey Control of VM
Host
• Transfer Direct to VM Telephone
System
• Single or Multiple Voice Mail
systems in Network

Strata Net Remote
Remote
Telephone
Telephone System
System

83


When to Network
• If you have multiple locations with:
– Stand-alone telephone systems
– Independently functioning attendants
– Local voice processors for call answering and voice mail
– No consistent numbering plan
– High Inter-location communication costs

One company with multiple, independently
operating communications systems serving
your employees and customers

84


Branch Offices – Non-converged
Voice and Data separate networks

PSTN

Intranet

Data
Voice
85


Branch Offices – Converged
Voice and Data on same network

VPN
Intranet

Data
Voice
86


Solution: Interconnect all locations using Strata Net
• Interconnect all locations for voice (TDM or IP trunk)
• All Strata CIX Systems on LAN/WAN
• Implement Centralized Attendant
• Implement Centralized Voice Mail
• Utilize Uniform Numbering Plan
• Provide all Strata CIX and Stratagy voice mail features across Network

One company – One communication network

87

Strata CIX Survivability

Survivability and Redundancy for IP Telephones
• Strata CIX achieves survivability combining technologies from Strata Net
multi-route programming, IP Mobility and SIP Trunking
• IP telephones and SoftIPT® soft phones can re-register to a secondary
(backup) system if the primary Strata CIX system fails
• Both the outgoing and incoming calls automatically follow the IP
telephones to their new location on the secondary Strata CIX system
• Using an AudioCodes gateway, incoming call routing can be achieved
without manual involvement from the telephone service provider
• Survivability is scalable from one IP telephone to some or all the IP
telephones in the primary system
• Voice mail continues to operate on the Media Application Server (MAS)
even when the primary or secondary Strata CIX is down, automatically
recovers connection to either when it becomes operational again
• Survivability works with all Strata CIX IP Telephone systems, so enjoy the
88 benefits and security whether your business is large or small


Strata CIX Features
• Call Answering Capabilities for the best service to your customers
– Automated Attendant, Voice Mail Integration, Unified Messaging
– Call Manager unified communications with presence, IM/Chat, call control
from your PC, CRM integration/screen pops
– Automatic Call Distribution (ACD) & Reporting
– Uniform Call Distribution (UCD)
– DSS Console & Add-on Module
– Strata CIX Attendant Console
– Direct Inward Dialing (DID)
– Dialed Number Identification Service (DNIS)
– Automatic Number Identification (ANI)
– Caller ID
– Call Record
– Call Monitor
– Multiple Directory Numbers
– Off-Hook Call Announce
89


Strata CIX Features
• Trunk Interfaces that provide flexibility
– Analog Loop-start
– Analog Ground-start
– Analog DID
– Analog Tie
– Digital T1
– ISDN PRI
– SIP Trunks
• Features that make your system easy to use
– LCD Feature Prompting with Soft Key Operation
– User Programmable Feature Buttons
– Auto Busy Redial

90


Strata CIX Features
• Networking Options to unify your business
– Strata Net Multiple System Networking
– Centralized Voice Mail
– Centralized Attendant Answering
– Remote Branch Office Extensions
– Tie-lines
– Centrex Integration
– VoIP Toll Bypass
• Remote User Capabilities so productivity knows no boundaries
– IP telephones and soft phones
– Direct Inward System Access (DISA)
– Remote Call Forward and Follow-me

91


Strata CIX Features
• Mobility Features
– Hot Desk with IP or digital telephones & IP User Mobility
– Soft phones on laptop PCs and PDAs
– Wireless telephones, uMobility FMC dual-mode smartphones
• Cost Saving Features
– Modular Growth and Migration
– Least Cost Routing
– Class of Service & Toll Restriction
– Station Message Detail Recording
– Tenant Service
• Keep Your System Operating
– Battery Backup
– Power Failure Transfer
– Survivability of IP Telephones
92


Strata CIX Features
• Features that Provide Efficient System Administration
– Station Relocation
– Network eManager easy system programming and centralized multi-
system administration
– My Phone Manager personal administration for individual users
– Remote Maintenance
– System Fault Finding and Alarm Indication
– Alarm Indication of System Faults
– Verified Account Codes
– Station Message Detail Recording

93

Integrated Suite of Solutions

Strata ACD
CTI Call
Strata Net
Manager
Trunks Link Call Router
CIX Server Call
Manager
Taske
Voice Voice Assistant
From 2-96 Ports

TracerAssistant Tracer
Each “Taps”
Voice Module software
The Modules can be
The Net Server
Analog thethe
“plugbyor DigitalLink
used into” CTI
providesitself or with
manages speech 2-192 Ports Customer’s
trunks for for
processingand
Net ServerCall CIX is
with the Strata
others, Everything Database
Recording
Modules
share the CTI Link
Integrated
94


Strata Call Manager – Use your PC for additional
telephone functionality • Call history log of incoming and
• Drag and drop makes call transfer outgoing calls
and other functions easier • Search call history by name,
• Personal call handler uses events, number, date, account code
conditions, actions to handle • Call notes
incoming calls the way you want
• Instant messaging Chat
• Screen pops incoming calls
• Presence status
• Outbound dialing from any
application
• Outlook™ Calendar integration
• Status messaging
• Voicemail notifications
• Selective call forwarding
• 500+ programmable buttons
• DSS keys, Speed dials
• Quick launch keys
95


Strata Call Manager – Full-screen View

Full-screen mode provides all
functions from one screen

96


Strata Call Manager – Compact View

Compact view gives quick access to
telephone controls and call information

97


Strata Call Manager – Presence
• Using Call Manager a user can see status of other Strata CIX users
• A user’s status is shown via:
– CIX system status (DND, Busy, Idle)
– Text Status Indications
– Outlook Calendar integration
• Click to call or click to chat

98


Strata Call Manager – Chat Instant Messaging
• Instant communications with any user
• Broadcast message to multiple users
• Simultaneous Chat sessions

99


Strata Call Manager – Drag & Drop Ease/Efficiency
• Drag & Drop Calls
– From the Call Window to DSS or Speed Dial Keys
– Quick way to transfer or re-route calls

100


Strata Call Manager – Screen Pops

101


Strata Call Manager – Screen Pops
• Integration with almost any application
– Standard integration to 28 of the most popular contact manager
and CRM applications
– Custom Integration using Visual Basic
– DDE, OLE, COM, TAPI, HTML
– Screen Pop Wizard makes it easy

102


Strata Call Manager – Call Notes

Press Note Indicator
to see Call Note

Call Notes follow the call wherever it
goes, so callers do not have to answer
the same questions over and over
103


Strata Call Manager – ACD Display
• Display ACD events as
part of the Call Manager
display
• ACD calls are tagged
as such in Call Manager
Call window Ringing ACD Call From: /9495833700 (C028B24102O02/6005)

104


Strata Call Manager – Personal Call Handler
You determine how your calls are handled:
• CTI integration
• Routing and
Screening calls
• Call Notification

105


Strata Call Manager – Call History Viewer
View a History of All Calls to
your telephone
• Incoming & outgoing calls
• Print out selected history
• View Detailed call info
including “Notes”
• Easily Search and Sort
• One-click Callbacks

106


Strata Call Manager – Personal Power Dialer
• Schedule telephone calls to be placed later
• Drag/drop contact information from Outlook into Personal Power Dialer
• At the designated time, the user is presented with a pop-up screen alerting
it’s time to place the call
• Once the call is finished, the user is presented with another pop-up screen
requesting information about the call
• Displays all calls yet to be placed and calls that have been completed

107


Adaptability to meet your specific needs
• Customize existing features and create new ones
• Not just call processing, but blended features of all applications
including voice mail, CTI applications, and more
• Adaptability goes well beyond the system option settings and
programmable feature parameters
• Create features on the fly – not waiting months or years for the next
software release

Strata CIX meets
these needs with
FeatureFlex

108


FeatureFlex – How it Works
• FeatureFlex has triggers to initiate custom action:
1. It intercepts a phone call before the handset rings.
2. It monitors a key press on the handset.
3. It monitors when a call has ended.
4. Also monitors discrete events from other applications.

• FeatureFlex will reference information from several sources, which
is used with the triggers:
1. Time of Day, Day of Week, Month of Year, etc.
2. Caller ID.
3. Look-up Information in Company Directory.
4. Information from an Instant Messaging Service.

109


FeatureFlex – How it Works
• FeatureFlex will initiate actions, based on the triggers and relative
information such as:
1. Play special prompts to the caller
2. Always send a specific caller to voicemail
3. Screen a caller
4. Allow you to listen to a voicemail as it’s being recorded
5. Display information on the phones LCD
6. Change the color or flash rate of a flexible LED
7. And many more…
• FeatureFlex combines “Call Processing” and “Voice Processing”
functions into a Unified or Blended system.

110


Do it yourself, or let Toshiba do it for you
• Toshiba offers FeatureFlex training classes when you’re ready to
get creative
• Toshiba offers fee-based customization services
• Third-party developers
• Downloadable solutions available

111


What is Unified Communications?
• More effective business communication that provides tangible benefits
– Improving employee productivity, streamlining business processes
– Providing better customer service, generating more sales
– Reducing costs, improving profits
– Creating a competitive advantage
• Every business has various means of communication
– Desk telephones, mobile telephones
– Voice mail
– Email, IM, and possibly others
• In a non-unified approach, these communication work independently
• A unified approach enables them to work together

112


How Can Unified Communications Help?
• Better telephony application integration with business processes
• Communications-enabled Business Process integration (CEBP)
– Business applications beyond telephony related functions
– Communications capabilities become part of the business application
– Outlook, Contact Manager and CRM applications
– Sales Administration and tracking
– Call statistics, employee productivity tracking, Workforce Management
– Presence, IM/Chat

113


• Toshiba provides a comprehensive unified communications solution
– Call Manager call control from your PC, Presence, IM/chat, CRM
integration and screen pops, Outlook integration
– Outbound dialing from any application (highlight number and click)
– One number access (find-me follow-me sequential ringing)
– Personal call handling (schedule-based and caller-based routing)
– FMC, SoftIPT, mobility applications
– Voice conferencing, video conferencing and desktop collaboration
– Unified messaging (email, voice messages, fax integration)
– Voice messaging (auto attendant, speech recognition, voice mail, IVR,
text-to-speech, message notification)
– PBX voice features and FeatureFlex adaptability/customization tools
– Contact center applications

114


• These capabilities work together within the same system to form one
comprehensive, integrated communication solution
– CEBP business process integration (communications capabilities
become part of the business application)
– Strata CIX integrates standard voice capabilities with all value-added
applications
– MAS runs all value-added applications on one UC server platform
• Microsoft integration
– Exchange 2007 integration (using Exchange as UM server)
– Office Communication Server 2007 (OCS) integration (remote call
control and telephony presence status via OCS client)

115


• Easy to implement
Just add two part numbers to any MAS
Media Application Server (pre-requisite)
• Any model/size MAS
• Any model/size MicroMAS
• All UC applications run on MAS/MicroMAS

UC Software Package with system-wide capabilities
• FF PCH, 1 Num. Access, Call Monitor/Return/Screen
• Net Server,10-users Call Manager
• VCS Server, 10-users VCS
• Unified Messaging 10-users UM

UC 1-user License (add any number to package)
• Call Manager, SoftIPT
• Unified Messaging, VCS
116


Telephony Application Example
• Presence and IM/Chat
– Call Manager presence viewer shows status of other users
• Telephone busy/idle status
• Calendar status from Outlook integration
– Click to dial
– Click to chat
– You decide best way to contact someone
• Call Manager also provides:
– Desktop call control from your PC
– Outbound dialing from any applications
– CRM Integration and Screen-pops
– Personal call handler uses events, conditions,
and actions to handle calls the way you want

117


• One number access
– Caller dials your number
– Routes to your desk telephone, then cell phone, etc. until it finds you
– If you don’t answer, your office voice mail takes the message
– The intelligent routing is what provides the value

118


• Off-premise call forwarding
– Your incoming calls to reach you when you’re out of the office
– You can change your forwarding destination from any remote location
– Ability to tell the system where you are when you change locations
provides the value

119


• Fixed Mobile Convergence using uMobility
– Use smart cell phone to make/answer your PBX calls from anywhere
– Cell phone functions as your PBX extension
• in office via WLAN
• Out of the office via cellular network
– The ultimate in user mobility

120


• Video Conferencing and Collaboration
– Desktop/application sharing
– File transfer
– Message board text messaging
– It’s easy to use by adding video communications to voice
conversations or conferences
– Saves money on travel

121


• Unified Messaging
– Get all your messages in one place
– Save time accessing your email, voice messages, and faxes
– All appear in your Outlook Inbox
– Easy to forward voice and fax messages via email
• Stratagy View provides mobile unified Messaging
– Web-based access from any PC via the Internet
– Easy to check messages from anywhere you have Internet access

122


• Strata CIX Microsoft integration
– Exchange 2007 Integration for unified messaging
• Exchange functions as email/voice mail/unified messaging server
• Voice and fax messages are accessible from Outlook email inbox
– Office Communication Server 2007 (OCS) Integration
• Provides Remote Call Control from the OCS client and other
Microsoft applications
• Enhances OCS client presence applications with
“on-demand” telephony presence status.

123


CEBP business process integration example
Mortgage company loan application/approval
• SQL database integrated with telephone system ACD application
• Links loan application/approval process with recording of calls

Strata CIX
MAS/ACD

SQL
Database

124


CEBP Business process integration example
• Incoming calls to call center answered by pre-qualifying agents
• Calls are tagged for tracking and categorization

Strata CIX Pre-qualifying Agent
MAS/ACD
Initial Call • Gather information
• Create customer file
• Record phone call
SQL
• File updated
Database

125


• Call transferred to loan officer and screen pop provides customer
information upon answering
• Incoming calls recorded and imbedded into each customer’s electronic
loan file
• Stores accurate information, assists approval processing, and provides
dispute resolution
Strata CIX Pre-qualifying Agent Loan Officer
MAS/ACD
Initial Call • Gather information • Screen pop the file
• Create customer file • More information
• Record phone call • Record phone call
SQL
• File updated • File updated
Database
• Give DID for
subsequent calls

126


• Customer given direct dial number for subsequent calls
• If they forget and dial main number, system routes directly to their loan
officer by CLID stored in database
• Overall Result: Shorter phone calls, less follow-up required, faster
loan processing, better service, happier customers

Strata CIX Pre-qualifying Agent Loan Officer
MAS/ACD
Initial Call • Gather information • Screen pop the file
• Create customer file • More information
• Record phone call • Record phone call
SQL
Subsequent Call • File updated • File updated
Database
• Give DID for
subsequent calls

127

Power Over Ethernet

Power Over Ethernet (PoE) Solutions
• 24-port Fast Ethernet Switch
• 802.11af compliant
• Alternative to using local AC power for IP telephones

SMC
IP Telephones
Strata CIX

IP Telephone
SMCPWR-INJ3
IEEE802.3af compliant PoE 1-port power injector
128

Wireless LAN Accessories

Wireless Access Points
• Access points and accessories for your Wireless LAN
• 2.4 GHz 802.11g compliant
• Encryption security WPA and, WEP

129


Enterprise Wi-Fi Bridging Products
• Expand your LAN to other locations connecting multiple LAN sites
• This is done securely and without having to install additional cabling
• No need for expensive fixed telecommunications links
• Shared databases can be in a central building with access to users
in all locations

SMCANT-DI145
Directional Antenna

SMCAMP-500G
SMC2888W-M Amplifiers
SMC2888W-S
SMCANT-00M8
Omni-Directional Antenna
130


Enterprise Wi-Fi Bridging Products
• Works as a point to point or WLAN solution
• Supports up to 16 bridge links
• Uses 802.11a for the bridge links
• Uses 802.11g is for client access

SMC2888W-M

SMC2888W-S SMC2888W-S

131


Strata CIX Voice Processing Applications
• Voice Mail, Auto Attendant
• Unified Messaging
• Fax integration
• Automated Speech Recognition
• Text-to-speech
• IVR

132


Strata CIX Voice Messaging Models
• GVPH, LVMU, iES16
– In-skin solutions direct backplane connection
– Circuit board fits in card slot in Strata CIX chassis
• Server-based Strata Messaging, ES48, ES96
• Strata Media Application Server (MAS)
– IP connection to Strata CIX
– Uses Host Media Processing (HMP) technology
– All value-added applications integrated within one platform
• Voice Mail, Auto Attendant, Unified Messaging, Fax
• Auto Speech Recognition, Text-to-speech
• IVR, ACD and Reporting
• eManager browser-based system administration
• Video conferencing, file sharing, and collaboration solutions
• FeatureFlex adaptability/customization tools
• Strata Call Manager support
133


Power and Simplicity
• Helps you run your business more effectively
– Provide better service to customers by efficiently distributing
incoming calls among call-handling personnel
– Make calls shorter with screen pops with customer information
– Save money answering more calls in less time with fewer
people
• Your application doesn’t have to be big or complex to benefit
– Weather 2 call-takers or 200, Toshiba offers modular, scalable
call center solutions to fit every budget
– Start small and basic and grow in size and sophistication as
your needs change
– Choose the features and capabilities you need
• Outstanding Investment protection
– Solutions that adapt to your needs as your business grows
– Add additional capabilities as you need them
134


ACD Features
• Advanced Call Routing
• Skills-based Routing
• Priority Queuing
• Multiple Group Agent Login
• Agent Priority Routing
• Intelligent Announcements
• Interactive Voice Response (IVR) Voice Assistant
• Call Assistance to ACD Agents
• Reporting & Online Inquiry
• Call Recording and Archiving
• Multimedia Web Chat/IM
• Multimedia Web Callback

135


ACD Administrator
• Program Announcements
• Enhanced Call Management Rules
• Every ACD Group can have
– Different announcements
– Different rules

136


Reporting

Group 1

137


inView Features
• Wallboard View
– Calls In Queue
– Longest Waiting Call
• Answered Calls
– Abandoned Calls
– Level Of Service (GOS)

138


Contact Desktop
• Motivates agents with call status and team performance display
• Agents see where improvements needed by setting thresholds on
queue status, allowing them to handle calls more effectively, or
spend less time in non call states
• Ensures everyone working towards providing the best service to
customers
• Display on group displays or individual PC screens

SUPPORT SUPPORT SUPPORT SUPPORT SUPPORT SALES SALES SALES SALES SALES SALES
# Logged In # Idle # Calls Wtg Ans Aband # Logged In # Idle Calls Wtg Ans Aband Time
3 3 0 4 0 1 1 0 1 0 00:00

139


SoftIPT lets you take your phone with you
• Use your phone from anywhere as if you were in the office
– All you need is Internet connection
– Either wired or wireless (hotel room, Wi-Fi, etc.)
• Work from home, on the road, or in the office
• You have a virtual extension just like you were in the office
• Functions just like your desk phone with all the features

140


SoftIPT Functions Live call
progress display

Select or
click dial
pad buttons

Flexible
buttons
Voice Mail

Microphone

Speaker

Setup Help Directory Soft keys
141


SoftIPT Directory Feature

Click on a name,
Strata CIX dials
the number.

142


uMobility Fixed Mobile Convergence
• Provides mobility beyond Wireless LAN to cellular coverage
• Smart cell phone dual-mode device used both in and out of office
– Functions as extension on Strata CIX when in office via WLAN
– Functions as cell phone outside the office via cellular network
– Wi-Fi/Cellular seamless handoff during a call
– Compatible devices iPhone, Blackberry, Android, Windows Mobile,
and Symbian (Nokia)
• Saves money on cellular charges
– Phone uses WLAN instead
of cellular when in office
– Access to PBX to dial out
both locally and remotely

143

Unified Messaging

Get all your messages in one place
• Save time accessing your email, voice
messages, and faxes
• All appear in your Outlook Inbox
• Easy to forward voice and fax messages via
144 email

Unified Messaging

Voice message playback from Outlook email inbox

145

Unified Messaging

Voice message playback from Internet web browser

146

Unified Messaging

POP3 or IMAP4 Synchronization
• Deletes message from both voice mail inbox
and email inbox when deleted from either
• Provides time savings and convenience

147

Unified Messaging

Message Configuration
Made Easy

148


eManager – Administration of Strata CIX and Voice Mail
• Program both together saving time
• Create a new user via single screen
• Simultaneously create a new user in VM (mailbox, etc.) and the CIX (DN,
station equipment port, etc.)

CIX Admin Voice Mail Admin

149


eMonitor – Alarm Notification and Monitoring
• Strata CIX Network eMonitor application provides system alarm monitoring
functionality, either remotely or locally over TCP/IP
• System alarms can be sent to up to 11 unique eMonitor PC consoles’ IP
addresses from Strata CIX SNMP traps
• Alarms can be sent from multiple networked Strata CIX nodes to one or
more eMonitor consoles, to other applications, or to specified telephones
• Trunk Alarms include trunk failures on PRI, T1, or SIP interfaces
• System Resource Alarms include:
– Power supply failure
– MIPU data set problem
– SMDR memory buffer full
– SMDR link down (LAN/RS-232C)
– SMDI link down
– CTI link down (Attendant Console,
ACD, external voice mail system)
150


My Phone Manager – User Controls
• Basic station options (LCD Name, ring tones)
• Feature button programming
• Station/Personal Speed Dial (number and name)
• Pre-register and Set/Cancel Station Call Forward
• Set/Cancel DND
• System Speed Dial (viewing only, super user can edit)
• View CLID History

151


Tracer – Web Replay makes searching/finding easy

152


Tracer – “Look back” recording
• Net Phone users can press record at any time during a call, and
the entire call will be recorded and saved, even the part before
“Record” was pressed.
• Also works with Account Codes
via CTI or SMDR

Record

153


Tracer – Backup recording
• Archiving recordings
• Complete system for backing up or archiving recordings to high
density tape media (12GB)

154


Why is Call Documentation Important? An Analogy:
• When is the last time you forwarded an email to a group?
• Did you add comments to the message before forwarding it?
• When did you last search for an email to verify something?
• What if it were a phone call?

155


Security
• Users access only authorized documents
• Authorization down to call segments
• Playback is encrypted

156


Benefits Summary
• Talkument delivers productivity and accuracy to your business
• Saves time because it’s so easy to use
– It works like email, something already familiar
– Blends right in to your work environment
• Provides accuracy because you know exactly what was said
– Captures the full communication, tone of voice, pauses, etc.
– Eliminates uncertainty
• Business people can store, organize, comment upon and share
telephone calls as easily as they can emails

157


Protect your retail business from shoplifting
• Collect video images from key areas of the store
• View via Internet on your computer or PDA anywhere in the world

158


Protect your business from inventory shrinkage
• Toshiba wireless cameras monitor and digital video recorders
record video in key areas
• Archive or review if loss occurs

159


Provide campus security
• Video cameras monitor key areas of the school
• School officials can monitor and record
• Police can see video on a Wi-Fi enabled laptop when the officer
drives on campus within wireless LAN range

Gymnasium
Kindergarten

160

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