• No one participates• Only one person participates• They think this activity is silly• The ‘boss’ discourages others from participating• The mean person• I can’t control the group or someone in the group• No one agrees• We don’t get through everything we need to get through• Everyone is stuck in their mindset…I can’t seem to unstick them
What if one person dominatesthe whole conversation?
Dealing with excessive talkersAvoid discouraging the excessive talker, instead.... • At the start of the meeting, establish equal participation by all members as a goal • Interrupt the person with a question directed to someone else • Pair then report • Air time limits • Ask others to react • Design games and activities
What about the mean naysayer whois poisoning the collaborative tone?
Dealing with Negative Nelly • special attention on breaks • validate
What if one person shutseveryone else down? What ifit’s the main stakeholder?
Dealing with Stakeholder Shutdown Before the workshop: • Make sure your stakeholder knows what you are planning to do, that you expect participation During: • Restate your need to hear from everyone • Ask that person to give permission to others to participate • Suggest a short-term solution “Let’s try this for 45 minutes”
“It’s my first day and the clientsare yelling at each other.”
Prep• know who is coming• set expectations• solicit stakeholder’s desires, concerns• invite participants• reschedule if needed
Opening• set expectations for behavior• get buy in on objective• working buy in on agenda• change agenda if needed• let go of “everything else I should be doing” http://blogs.msdn.com/b/dmahugh/archive/2009/06/29/wg4-wg5-meetings.aspx
What if they just say “That’sthe way we’ve always doneit?”
Ideas for unfixing fixed ideasDon’t attack the idea head on, instead....• Have them argue from the other perspective• Break down pros & cons, assumptions, unknowns• Get the right participants• Enumerate the ways the fixed idea has served them• Explore the consequences of the fixed idea
Managing Time101• Parking Lot• Get the group to help manage http://www.flickr.com/photos/shawnnap/5571400637/
Managing Time201When it becomes apparent you’re not gettingwhere you thought you would, decide as a group:• Timebox the topic/activity and continue another time,• This important, let’s keep going (and reschedule the other stuff for later)• We’ve gotten what we need out of this, let’s just move on• This approach isn’t working, let’s take a http://www.flickr.com/photos/shawnnap/5571400637/ different one