Discombobulation PDF


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Discombobulation PDF

  1. 1. Discombobulation, Fire-Breathing Dragons and Wet NoodlesCreating Productive Workshops in Scary Situations Beth Koloski Lead Experience Architect
  2. 2. Beth KoloskiLead Experience ArchitectEffectiveUI
  3. 3. Today’s objective:• Get ideas for dealing with scary situations in workshops• Feel more comfortable going in to your next workshop• Get ideas for design workshop activities
  4. 4. Your tips:#workshop_tips
  5. 5. Scary Things
  6. 6. • No one participates• Only one person participates• They think this activity is silly• The ‘boss’ discourages others from participating• The mean person• I can’t control the group or someone in the group• No one agrees• We don’t get through everything we need to get through• Everyone is stuck in their mindset…I can’t seem to unstick them
  7. 7. Workshop Facilitation 101
  8. 8. Own the process.
  9. 9. +Own the process. Share ownership for the outcome.
  10. 10. Wet Noodles
  11. 11. What if nobody participates?
  12. 12. Draw out a silent participant • Direct questions to the silent participant • Ask the silent participant to react to someone elses statement • Reinforce • Check in during a break • Solicit help
  13. 13. Provide a structure • Pair then report • Stickie exercises • One minute each • Simply say, "Turn to the person next to you and discuss this." • Design games and activities * * this is the fun part
  14. 14. Still pulling teeth? • smaller groups • more hands on • ask what’s blocking • check initial objectives
  15. 15. Fire-Breathing Dragons
  16. 16. What if one person dominatesthe whole conversation?
  17. 17. Dealing with excessive talkersAvoid discouraging the excessive talker, instead.... • At the start of the meeting, establish equal participation by all members as a goal • Interrupt the person with a question directed to someone else • Pair then report • Air time limits • Ask others to react • Design games and activities
  18. 18. What about the mean naysayer whois poisoning the collaborative tone?
  19. 19. Dealing with Negative Nelly • special attention on breaks • validate
  20. 20. What if one person shutseveryone else down? What ifit’s the main stakeholder?
  21. 21. Dealing with Stakeholder Shutdown Before the workshop: • Make sure your stakeholder knows what you are planning to do, that you expect participation During: • Restate your need to hear from everyone • Ask that person to give permission to others to participate • Suggest a short-term solution “Let’s try this for 45 minutes”
  22. 22. Participant Misbehavior
  23. 23. “It’s my first day and the clientsare yelling at each other.”
  24. 24. Prep• know who is coming• set expectations• solicit stakeholder’s desires, concerns• invite participants• reschedule if needed
  25. 25. Opening• set expectations for behavior• get buy in on objective• working buy in on agenda• change agenda if needed• let go of “everything else I should be doing” http://blogs.msdn.com/b/dmahugh/archive/2009/06/29/wg4-wg5-meetings.aspx
  26. 26. Fixed Ideas
  27. 27. What if they just say “That’sthe way we’ve always doneit?”
  28. 28. Ideas for unfixing fixed ideasDon’t attack the idea head on, instead....• Have them argue from the other perspective• Break down pros & cons, assumptions, unknowns• Get the right participants• Enumerate the ways the fixed idea has served them• Explore the consequences of the fixed idea
  29. 29. Lack of Consensus
  30. 30. Building Consensus & Deciding• Stake in the ground/working agreement• Acknowledge and record opposing views• Dot Vote• Thumbs up/down vote
  31. 31. “I’m doing all theactivities, but we’restill not getting toconsensus.”
  32. 32. Ideas for Dealing with Lack ofConsensus• Ask who decides• Ask what’s standing in the way of deciding• Ask if consensus is needed• Go backwards
  33. 33. Managing Time
  34. 34. Managing Time101• Parking Lot• Get the group to help manage http://www.flickr.com/photos/shawnnap/5571400637/
  35. 35. Managing Time201When it becomes apparent you’re not gettingwhere you thought you would, decide as a group:• Timebox the topic/activity and continue another time,• This important, let’s keep going (and reschedule the other stuff for later)• We’ve gotten what we need out of this, let’s just move on• This approach isn’t working, let’s take a http://www.flickr.com/photos/shawnnap/5571400637/ different one
  36. 36. Everything Else
  37. 37. When all else fails• acknowledge what’s going on if something is going awry• suggest a solution• ask the group
  38. 38. Design Workshop Activities
  39. 39. Engaging in User ResearchGo Around the RoomEach participant says what stoodout most from the usabilitysession, study, survey
  40. 40. Thinking Like UsersEmpathy MapParticipants fill in what a particulartype of user is hearing, thinking,seeing, saying and doing. http://www.flickr.com/photos/davegray/2380465521/
  41. 41. Thinking About Users:4 SquareFor each user type, participantshelp fill in each of the following:• goals• triggers• would find compelling• would find disappointing
  42. 42. Prioritizing/Choosing:Dot VotingGive each participant 3 dots tovote on their favorite/the mostimportant (feature, persona, taskflow, whatever).
  43. 43. Gamestorming: A Playbook for Innovators,Rulebreakers, and Changemakers by Dave Gray
  44. 44. We’re hiring! effectiveui.com/careers Your tips: Find us here or email:#workshop_tips Beth Koloski beth.koloski@effectiveui.com Elias Parker elias.parker@effectiveui.com