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Email Marketing 101
                          5 Keys to Email Marketing Success




Thursday, May 6, 2010
Why Email Marketing?



Thursday, May 6, 2010
Cost per Lead Across Various Direct Marketing Methods


         $10.00
                                                                                       $9.94



            $7.50



            $5.00



            $2.50
                                                                         $2.00

                                                               $1.10
                  $0                 $0.55                             Banner Ads   Direct Mail
                          $0.45                         Yellow Pages
                                     Email
                         Search

                                       Source: Piper Jaffrey & Co.

Thursday, May 6, 2010
Benefits

                    • Cost Effective
                    • Builds Relationships & Trust
                    • High Return on Investment


Thursday, May 6, 2010
Key #1



     Get Permission!

Thursday, May 6, 2010
What is Spam?



Thursday, May 6, 2010
Thursday, May 6, 2010
Thursday, May 6, 2010
Spam and the Law

                    • Address and Contact Information
                    • Accurate Information
                    • Opt-Out - Within One week
                    • Can’t Use “Scraped” Email Addresses

Thursday, May 6, 2010
Use the Golden Rule



Thursday, May 6, 2010
Email List Etiquette

                    • Ask Permission
                    • Provide a Way Out
                    • Would you consider it Spam?


Thursday, May 6, 2010
Key #2



                        Outsource

Thursday, May 6, 2010
Thursday, May 6, 2010
Why Outsource?

                    • CAN-Spam Law Compliance
                    • Deliverability
                    • Advanced Reporting
                    • A/B Split Testing
                    • Free Templates

Thursday, May 6, 2010
Email Providers
                    • CampaignMonitor
                    • MailChimp
                    • VerticalResponse
                    • Campaigner
                    • Emma
                    • Blue Sky Factory
Thursday, May 6, 2010
Thursday, May 6, 2010
Advanced Reporting     Design Tools




                           Deliverability    List Management



Thursday, May 6, 2010
Free Email Templates


                    • CampaignMonitor - 30 Free Templates
                    • MailChimp - 4 Free Templates


Thursday, May 6, 2010
Key #3


Build & Segment
   Your Lists
Thursday, May 6, 2010
Building Your List

                    • Simply Ask
                    • Form on Your Website
                    • Giveaways
                    • Perks
                    • Popups

Thursday, May 6, 2010
Thursday, May 6, 2010
Thursday, May 6, 2010
Thursday, May 6, 2010
Segment. Your. Lists.



Thursday, May 6, 2010
Why Segment?

                    • The Golden Rule
                    • Higher Open & Click Through Rates
                    • Less Expensive
                    • Provides More Value

Thursday, May 6, 2010
Segmenting

                    • Multiple Lists
                    • Geotargeting
                    • Social Demographics
                    • Purchase History

Thursday, May 6, 2010
Key #4



                 Provide Value

Thursday, May 6, 2010
Types of Emails

                    • Newsletters/Informative
                    • Product/Promotion
                    • Single Announcement
                    • Series

Thursday, May 6, 2010
It’s Not About You.



Thursday, May 6, 2010
W.I.I.F.M.



Thursday, May 6, 2010
Providing Value

                    • Do what you say you will do
                    • Go above and beyond
                    • Be consistent


Thursday, May 6, 2010
Key #5



                        Convert

Thursday, May 6, 2010
Creating Your Email

                    • Reply-to Email Address
                    • From Name
                    • Subject Line
                    • Email Content

Thursday, May 6, 2010
Great Subject Lines

                    • Be Direct and Concise
                    • State the Benefit Up Front
                    • Secrets, Tips, Lists, Testimonials


Thursday, May 6, 2010
More Subject Lines

                    • Ask a Question
                    • Create Urgency
                    • Give Something Away


Thursday, May 6, 2010
Subject Line Warnings

                    • Be short - limit to 50 characters
                    • Avoid these words: Help, Percent Off,
                        Reminder, Free
                    • The first 5 words are...


Thursday, May 6, 2010
Getting Conversions

                    • Clear Call to Action
                    • Landing Page
                    • Simple is Better
                    • TEST, TEST, TEST

Thursday, May 6, 2010
Thursday, May 6, 2010
Tracking

                    • Email Analytics
                    • Google Analytics
                      • Goal Tracking
                      • E-Commerce Tracking

Thursday, May 6, 2010
Email Best Practices

                    • Best Times to Send
                    • Frequency of Emails?
                    • eROI Email Marketing Statistics


Thursday, May 6, 2010
Thursday, May 6, 2010
Thursday, May 6, 2010
Thursday, May 6, 2010
Slides


               Slides will be posted to http://brandoneley.com




Thursday, May 6, 2010
Brandon Eley
                        Interactive Director, Kelsey Advertising & Design



                                               brandon@kelseyads.com
                                                   Twitter: @beley

                                              Online Marketing Inside Out
                                                By Brandon Eley & Shayne Tilley


                                                 www.brandoneley.com
                                                  www.kelseyads.com

Thursday, May 6, 2010
Attribution


                    •   http://www.flickr.com/photos/comedynose/4236355151/

                    •   http://www.flickr.com/photos/maguisso/1205113333/




Thursday, May 6, 2010

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Email marketing 101

  • 1. Email Marketing 101 5 Keys to Email Marketing Success Thursday, May 6, 2010
  • 3. Cost per Lead Across Various Direct Marketing Methods $10.00 $9.94 $7.50 $5.00 $2.50 $2.00 $1.10 $0 $0.55 Banner Ads Direct Mail $0.45 Yellow Pages Email Search Source: Piper Jaffrey & Co. Thursday, May 6, 2010
  • 4. Benefits • Cost Effective • Builds Relationships & Trust • High Return on Investment Thursday, May 6, 2010
  • 5. Key #1 Get Permission! Thursday, May 6, 2010
  • 9. Spam and the Law • Address and Contact Information • Accurate Information • Opt-Out - Within One week • Can’t Use “Scraped” Email Addresses Thursday, May 6, 2010
  • 10. Use the Golden Rule Thursday, May 6, 2010
  • 11. Email List Etiquette • Ask Permission • Provide a Way Out • Would you consider it Spam? Thursday, May 6, 2010
  • 12. Key #2 Outsource Thursday, May 6, 2010
  • 14. Why Outsource? • CAN-Spam Law Compliance • Deliverability • Advanced Reporting • A/B Split Testing • Free Templates Thursday, May 6, 2010
  • 15. Email Providers • CampaignMonitor • MailChimp • VerticalResponse • Campaigner • Emma • Blue Sky Factory Thursday, May 6, 2010
  • 17. Advanced Reporting Design Tools Deliverability List Management Thursday, May 6, 2010
  • 18. Free Email Templates • CampaignMonitor - 30 Free Templates • MailChimp - 4 Free Templates Thursday, May 6, 2010
  • 19. Key #3 Build & Segment Your Lists Thursday, May 6, 2010
  • 20. Building Your List • Simply Ask • Form on Your Website • Giveaways • Perks • Popups Thursday, May 6, 2010
  • 25. Why Segment? • The Golden Rule • Higher Open & Click Through Rates • Less Expensive • Provides More Value Thursday, May 6, 2010
  • 26. Segmenting • Multiple Lists • Geotargeting • Social Demographics • Purchase History Thursday, May 6, 2010
  • 27. Key #4 Provide Value Thursday, May 6, 2010
  • 28. Types of Emails • Newsletters/Informative • Product/Promotion • Single Announcement • Series Thursday, May 6, 2010
  • 29. It’s Not About You. Thursday, May 6, 2010
  • 31. Providing Value • Do what you say you will do • Go above and beyond • Be consistent Thursday, May 6, 2010
  • 32. Key #5 Convert Thursday, May 6, 2010
  • 33. Creating Your Email • Reply-to Email Address • From Name • Subject Line • Email Content Thursday, May 6, 2010
  • 34. Great Subject Lines • Be Direct and Concise • State the Benefit Up Front • Secrets, Tips, Lists, Testimonials Thursday, May 6, 2010
  • 35. More Subject Lines • Ask a Question • Create Urgency • Give Something Away Thursday, May 6, 2010
  • 36. Subject Line Warnings • Be short - limit to 50 characters • Avoid these words: Help, Percent Off, Reminder, Free • The first 5 words are... Thursday, May 6, 2010
  • 37. Getting Conversions • Clear Call to Action • Landing Page • Simple is Better • TEST, TEST, TEST Thursday, May 6, 2010
  • 39. Tracking • Email Analytics • Google Analytics • Goal Tracking • E-Commerce Tracking Thursday, May 6, 2010
  • 40. Email Best Practices • Best Times to Send • Frequency of Emails? • eROI Email Marketing Statistics Thursday, May 6, 2010
  • 44. Slides Slides will be posted to http://brandoneley.com Thursday, May 6, 2010
  • 45. Brandon Eley Interactive Director, Kelsey Advertising & Design brandon@kelseyads.com Twitter: @beley Online Marketing Inside Out By Brandon Eley & Shayne Tilley www.brandoneley.com www.kelseyads.com Thursday, May 6, 2010
  • 46. Attribution • http://www.flickr.com/photos/comedynose/4236355151/ • http://www.flickr.com/photos/maguisso/1205113333/ Thursday, May 6, 2010