Now in its seventh edition, the A.T. Kearney Global Services Location Index tracks the contours of the offshoring landscape in 55 countries across three major categories: financial attractiveness, people skills and availability, and business environment. This year’s report finds a new business model threatening established concepts of offshoring and expanding the market: automation combined with business process as a service (BPaaS) has the potential to be an even more powerful force for disruptive change than automation alone.

1. On the Eve
of Disruption
The 2016
A.T. Kearney
Global Services
Location Index™
#GSLI16

2. The 2016 A.T. Kearney
Global Services
Location Index™
tracks how attractive
it is to offshore
business services
to more than 50
countries.
#GSLI16
2016 Global Services Location Index™

3. Six of the top
10 countries
are in Asia Pacific.
#GSLI16
2016 Global Services Location Index™

4. India (#1) continues to lead
the index, followed by China (#2)
and Malaysia (#3).
#GSLI16
2016 Global Services Location Index™

5. The Philippines (#7)
has improved its score
thanks to private-public
partnerships such
as the Next Wave
Cities Program.
#GSLI16
2016 Global Services Location Index™

6. Brazil (#4) has moved up the
ranking thanks to the depreciation
of the real.
#GSLI16
2016 Global Services Location Index™

7. Colombia (#20) makes the
largest advance of any country
in the index, thanks to solid gains
in IT/BPO experience and in
country infrastructure.
#GSLI16
2016 Global Services Location Index™

8. Poland (#10) moves into
the top 10 this year thanks
to a strong improvement
in compensation costs.
#GSLI16
2016 Global Services Location Index™

9. Ukraine (#24) has moved up
17 positions, based in part
on more competitive tax and
regulatory costs.
#GSLI16
2016 Global Services Location Index™

10. Turkey (#21) has consistently
improved its scores across
most dimensions.
#GSLI16
2016 Global Services Location Index™

11. Many call center
operators find service
quality in South Africa
(#48) is superior to
that of onshore centers.
#GSLI16
2016 Global Services Location Index™

12. Several global trends
have emerged, as well,
most notably robotic
process automation (RPA)
and Business Process as
a Service (BPaaS).
#GSLI16
2016 Global Services Location Index™

13. RPA and BPaaS are a powerful
source of disruptive change.
#GSLI16
2016 Global Services Location Index™

14. RPA is three times faster than
humans, with no errors and
no absenteeism.
#GSLI16
2016 Global Services Location Index™

15. BPaaS may make
outsourcing accessible
to smaller companies.
#GSLI16
2016 Global Services Location Index™

16. Additionally, social
impact sourcing is
on the rise, broadening
the talent pool
to disadvantaged
groups.
#GSLI16
2016 Global Services Location Index™

17. For more information about
A.T. Kearney’s 2016 Global
Services Location Index,
please visit:
www.atkearney.com/strategic-it/
global-services-location-index
#GSLI16