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On the Eve
of Disruption
The 2016
A.T. Kearney
Global Services
Location Index™
#GSLI16
The 2016 A.T. Kearney
Global Services
Location Index™
tracks how attractive
it is to offshore
business services
to more th...
Six of the top
10 countries
are in Asia Pacific.
#GSLI16
2016 Global Services Location Index™
India (#1) continues to lead
the index, followed by China (#2)
and Malaysia (#3).
#GSLI16
2016 Global Services Location In...
The Philippines (#7)
has improved its score
thanks to private-public
partnerships such
as the Next Wave
Cities Program.
#G...
Brazil (#4) has moved up the
ranking thanks to the depreciation
of the real.
#GSLI16
2016 Global Services Location Index™
Colombia (#20) makes the
largest advance of any country
in the index, thanks to solid gains
in IT/BPO experience and in
co...
Poland (#10) moves into
the top 10 this year thanks
to a strong improvement
in compensation costs.
#GSLI16
2016 Global Ser...
Ukraine (#24) has moved up
17 positions, based in part
on more competitive tax and
regulatory costs.
#GSLI16
2016 Global S...
Turkey (#21) has consistently
improved its scores across
most dimensions.
#GSLI16
2016 Global Services Location Index™
Many call center
operators find service
quality in South Africa
(#48) is superior to
that of onshore centers.
#GSLI16
2016...
Several global trends
have emerged, as well,
most notably robotic
process automation (RPA)
and Business Process as
a Servi...
RPA and BPaaS are a powerful
source of disruptive change.
#GSLI16
2016 Global Services Location Index™
RPA is three times faster than
humans, with no errors and
no absenteeism.
#GSLI16
2016 Global Services Location Index™
BPaaS may make
outsourcing accessible
to smaller companies.
#GSLI16
2016 Global Services Location Index™
Additionally, social
impact sourcing is
on the rise, broadening
the talent pool
to disadvantaged
groups.
#GSLI16
2016 Glob...
For more information about
A.T. Kearney’s 2016 Global
Services Location Index,
please visit:
www.atkearney.com/strategic-i...
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Global Services Location Index 2016 | A.T. Kearney

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Now in its seventh edition, the A.T. Kearney Global Services Location Index tracks the contours of the offshoring landscape in 55 countries across three major categories: financial attractiveness, people skills and availability, and business environment. This year’s report finds a new business model threatening established concepts of offshoring and expanding the market: automation combined with business process as a service (BPaaS) has the potential to be an even more powerful force for disruptive change than automation alone.

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Global Services Location Index 2016 | A.T. Kearney

  1. 1. On the Eve of Disruption The 2016 A.T. Kearney Global Services Location Index™ #GSLI16
  2. 2. The 2016 A.T. Kearney Global Services Location Index™ tracks how attractive it is to offshore business services to more than 50 countries. #GSLI16 2016 Global Services Location Index™
  3. 3. Six of the top 10 countries are in Asia Pacific. #GSLI16 2016 Global Services Location Index™
  4. 4. India (#1) continues to lead the index, followed by China (#2) and Malaysia (#3). #GSLI16 2016 Global Services Location Index™
  5. 5. The Philippines (#7) has improved its score thanks to private-public partnerships such as the Next Wave Cities Program. #GSLI16 2016 Global Services Location Index™
  6. 6. Brazil (#4) has moved up the ranking thanks to the depreciation of the real. #GSLI16 2016 Global Services Location Index™
  7. 7. Colombia (#20) makes the largest advance of any country in the index, thanks to solid gains in IT/BPO experience and in country infrastructure. #GSLI16 2016 Global Services Location Index™
  8. 8. Poland (#10) moves into the top 10 this year thanks to a strong improvement in compensation costs. #GSLI16 2016 Global Services Location Index™
  9. 9. Ukraine (#24) has moved up 17 positions, based in part on more competitive tax and regulatory costs. #GSLI16 2016 Global Services Location Index™
  10. 10. Turkey (#21) has consistently improved its scores across most dimensions. #GSLI16 2016 Global Services Location Index™
  11. 11. Many call center operators find service quality in South Africa (#48) is superior to that of onshore centers. #GSLI16 2016 Global Services Location Index™
  12. 12. Several global trends have emerged, as well, most notably robotic process automation (RPA) and Business Process as a Service (BPaaS). #GSLI16 2016 Global Services Location Index™
  13. 13. RPA and BPaaS are a powerful source of disruptive change. #GSLI16 2016 Global Services Location Index™
  14. 14. RPA is three times faster than humans, with no errors and no absenteeism. #GSLI16 2016 Global Services Location Index™
  15. 15. BPaaS may make outsourcing accessible to smaller companies. #GSLI16 2016 Global Services Location Index™
  16. 16. Additionally, social impact sourcing is on the rise, broadening the talent pool to disadvantaged groups. #GSLI16 2016 Global Services Location Index™
  17. 17. For more information about A.T. Kearney’s 2016 Global Services Location Index, please visit: www.atkearney.com/strategic-it/ global-services-location-index #GSLI16

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