Social learning 101

Socialize Informal Learning
Random thoughts of an L&D professional

Typical Organization Situation
Frantic changes
Lacuna of key skills
Employees inclined to learn
However, learning teams are either nascent, inadequate, passive, or simply not empowered

Typical Organizational Learning
1 Fragmented learning offering
2 With limited budgets, formal learning approved for strategic needs only
3 Informal learning gaining strength
However, employees who contribute to learning often are unrecognized and over time lose the incentive to contribute to learning

Opportunity
Break the traditional barriers that impact sharing knowledge
= Socialize informal learning to facilitate learning by observation, imitation, and modeling (Bandura’s theory)
= Create a smart learning organization

storyline

Storyline
Y attends a class

Y thinks it might be helpful to share what he learnt with his colleagues. So he quickly puts together a learning module. Y knows how easy it is to use content development tools these days
Cloud Computing
Definition:
Resources:
Session recording:

Y sends it module to his colleagues…
Cloud Computing
Definition:
Resources:
Session recording:

…and receives positive feedback for sharing
Feedback

Y is now encouraged to share all knowledge that he thinks might be helpful for his colleagues
Seminar
ILT
Webinar
Informal
Coaching
Video

Y motivates other employees to share and an ecosystem of sharing and receiving knowledge develops
Seminar
ILT
Webinar
Informal learning
Coaching
Elearning

However with so much content being created, it became hard to find what one needed.

SEARCH
TECHNOLOGY
CONTENT

Use cases

Use Case 1: Onboarding
Opportunity: Onboarding solutions are dated, generic, and are not designed for individual
Solution: The content library is used to create dynamic and customized (blended) onboarding solutions
Contractor 1
Tim

Use Case 2: Learning Paths
Opportunity: Learning paths either do not exist for most competencies or external training vendors provide one-time solutions
Solution: The content library is used to create dynamic and customized (blended) learning paths
Proficient
Expert

Use Case 3: Competency Gaps
Opportunity: External training vendors recommend content to fill the identified skill gaps. The organization receives generic solutions for specific gaps
Solution: Be smart about mining the learning that exists to satiate urgent needs. Help training vendors customize learning for specific needs

Use Case 4: Create a Learning Organization
Opportunity: Spreading knowledge is sporadically encouraged and siloed
Solution: Provide a platform for employees to contribute, provide feedback, iterate, and get recognized
Technology
Employees
Content
Employees

Challenges - Resolved
Learning as a service provided as a consolidated solution to include organizational knowledgebase + all media + formal trainings
Learning becomes collaborative. Everyone gets access to resources that can help similar projects across teams
Employees who contribute to learning get recognized based on the number of contributions or rating of their learning resources. They can now mention their contribution to organizational learning in qualitative and quantitative terms

Other Ideas: Content
Mantra: Partner, integrate, provide
Provide open source raw content to assist content creation (Wikipedia, Internet Archives)
Provide instructionally sound templates for creating quick quality solutions across media (mobile, web, ILT)
Users should be able to import and recommend external content and act on data fed to it

Other ideas

Person profile
Mantra: Make sharing knowledge a professionally savvy activity
Provide universal person profile across organizations and neutral ground (web)
Market compelling linkages between hiring and knowledge sharing
Build solutions around a perpetual employee
At best: Ability to export profile contributions
At least: Print a certificate

LMS
Mantra: Make your LMS, the default LMS. Period.
On cloud, behind firewall, as a freemium…whatever!

In conclusion
Mantra: More power to the end user, all users
Build solutions that cater for the final customer – the employee that spends 9 hours/day in office and has knowledge to share and receive

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Social learning 101

by arad8 on Apr 12, 2011

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Social learning 101 — Presentation Transcript