This resume is for April Fulton, who seeks a position utilizing her advanced computer and administrative skills. She has an Associate's degree in Administrative Assistance from Austin Community College from 1994-1995. She has over 20 years of experience in administrative roles, including positions at Sears, the Department of Human Services, a catering company, an insurance fund, and IBM. She has extensive training and certifications in computer systems, software, and networking. Her skills include technical support, Microsoft Office, databases, networking, and office management. Her experience demonstrates proficiency in using various computer programs to support employees and clients.

1. April L.Fulton
13204 Billiem Drive, Austin, TX 78727
(512) 788-1404, Aprilfulton@live.com
OBJECTIVE: To Work for a company that can utilize my advance computer/administrative skills
EDUCTATION:
1994 – 1995 Administrative Assistant
Austin Community College, Austin, Texas
1990 –1994 Diploma, May 1994
Pflugerville High School, Pflugerville, Texas
ADDITIONAL TRAINING:
2008-Present New Horizons Computer Learning Center, Austin, TX
Microsoft System Administrator
2008 Certification: ComTIA Network + Certified, November 2008
New Horizions Computer Learning Center, Austin, Texas
2008 Certificate: CompTIA A+ Certified, IT Technician, September 2008
New Horizons Computer Learning Center, Austin, Texas
1996 – 1997 Certificate: Administrative Clerical Assistant May 1997
Austin Business College, Austin, Texas
COMPUTER SKILLS:
•Tech Support • Excel •Outlook •Microsoft 2007 • Windows XP •WinZip
•Acrobat Reader •Archserve •Oracle •Super Clip •PC Anywhere • PowerPoint
•Novell Netware •IBM AS/400 •MS Access •Desktop Support • Networking •DOS •Software
Support •Lotus Notes •Internet •DOS/Windows •Remote Support •Microsoft XP/07
2004 – 2006
Sears Holding Account Manager
Sears TeleServe, Austin, Texas
Speak with hostile clients per their request to speak with a supervisor. Build, document and maintain a case based on
each individual clients issue using CCMS. Actively work the case until a resolution is met that satisfies the client as
well as the company. Supervise service repairs concerning cases in regards to a product failure or defect. Converse
and correspond with the clients and other company personnel, such as billing,credit,sales,parts and shipping
personnel. to obtain facts regarding the clients issue. Authorize concessions to clients based on the inconvenience
that was caused them by the current issue that's being resolved. Perform follow-ups to determine quantity and
quality of service provide to clients and the status their case. Computer programs used: Microsoft Outlook, Lotus
Notes, CCMS, Excel, Microsoft Word. National Parts System.
2003 – 2004
System Support Specialist
Evins @ Department of Human Services, Austin, Texas
Provided software technical support to 70-90 employees, troubleshoot software problems employees were having
with computer: Word, Excel, Access, Outlook, printers and other work related programs. Answered phones,
Troubleshoot problems with the network and personal printers, installed new software. Installed Outlook, set up

2. terminals and gave access to programs needed to perform job functions. Processed windows and Outlook passwords
for set up. Maintained database using Access. Maintained Time and Leave (vacation and personal days) for
employees. Back up servers using Archserve,
2002 – 2003
Office Manager
Delicious Dishes, Austin, Texas
Managed office for catering company. Processed bill notices to clients. Processed checks to employees. Ensure
payroll is accurate, filled vacant positions. Communicated closely with clients, handled bill disputes with clients.
Planned catering events, Created presentations using PowerPoint, typed menus. Faxed, filed contracts and related
documents. Answered phones. Provided full managerial support and administrative support
1999 – 2000
Claims Assistant
Texas Workers Compensation Insurance Fund, Austin, Texas
Supported Claims staff and supervisor, mailed out TWCC notices to claimants, typed letters, pulled medical
documentation for staff, faxed, checked mail, entered information in the computer using Excel. Scanned documents
and filed them in electronically. Answered telephones communicated interoffice using Microsoft Outlook
1997 – 1998
Administrative Assistant
IBM, Austin , Texas
Managed six engineers calendars in executive area, set up` ` meetings, conferences, changed, cancelled meetings
using Lotus Notes calendaring. Made full domestic and international travel arrangements, fax, dopy, type docum
ents, answered multi-line phones, check mail, and work on IBM computer programs. Prepared spreadsheets in Excel
and charts in Freelance graphics for meetings coordinated major video conferences, order catering service, ordered
equipment and supplies, maintained fax copier machine, reserved conference rooms. Communicated interoffice
using Lotus Notes.