Mindshare Managed It Services Intro V.1


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Mindshare Managed It Services Intro V.1

  1. 1. IT Infrastructure Management Services Ajay Malik 1
  2. 2. Introduction Geo Spread India United Arab Emirates Headquartered in Delhi, India Operational NOC in Abu Dhabi and New Delhi Our Business In the IT services business for past 18 years. Our delivery arms: MindShare Services M-Intergraph Intergraph Software Services Managed Network Services (Over 20,000+ IP end points under management) IT Consulting & Professional services Our People Highly talented, motivated and agile team Workforce with over 250 highly skilled IT professionals and consultants ISO 9000:2005 certified processes and methodology 2
  3. 3. IT Infrastructure Management: Trends Organization Business Goals How to reduce time to market How to use IT / applications for a richer end user experience How to improve end user experience / interaction How to minimize IT infrastructure downtime How to map technology roadmap with business needs Organization IT Issues How to find trained IT resources How to retain resources trained on cutting edge technologies How to avoid technology obsolescence How do I minimize employee attrition costs How to build and operate IT infrastructure that supports Volatile Business requirements Is capable of handling aggressive internal / external Service Levels How to select the right partners How do I reduce the TCO of IT infrastructure Cap-Ex Op-Ex How to speed up the time to market and increase market share If we outsource, out task what will happen to our internal teams 3
  4. 4. Our Strengths Service Architecture & Service Design Understanding customer’s business objectives Identifying customer’s technical requirements Defining the service scope for the customer Defining Service Elements Based on ITIL best practices Building customized service solutions Audit services Audit the operations organization, processes & procedures Audit IT infrastructure Network Infrastructure Desktop, Servers and Applications Infrastructure Managed IT infrastructure services Network Management Practice Desktop Server & Application Management Practice 4
  5. 5. Managed Services Portfolio 5
  6. 6. Our Offerings Monitor Manage & Operate Consulting • Remote Element Monitoring • Complete day to day • Professional consultancy for (Network+ Server+ Application) management of Network, • Event detection & notification Servers and Applications designing and Implementing • Event correlation & aggregation • Performance Trend analysis Network, Messaging, Servers • Incident tracking & escalation • Capacity Planning and Database architecture • Fault isolation • Proactive Patch Management • Professional Audit services (Network Objects +Servers + • Efficiency enhancements • Data collection & reporting Application) and optimization for • Standard operating procedures • Configuration Management Installed network, • Reporting • Problem management Messaging, Servers and • Web portal/Dashboard view • Vendor management Database architecture 6
  7. 7. Server Management 7
  8. 8. Desktop Management Services 8
  9. 9. Our Value Proposition Monitor Visibility and Control Cost Reduction Quick Rollout Domain Expertise • Remote Element • Visibility to availability, • Reduces manpower cost • Leverage on effective • Reduced cycle times due Monitoring (Network+ performance and of managing the utilization of domain to readily available tools Server+ Application) utilization of each infrastructure and expertise by focusing on • Quicker and smooth • Event detection & component of engineering and design. transition through robust notification infrastructure. costs related to future • Leverage with effective transition framework with • Event correlation & • It provides historical infrastructure knowledge management well defined milestones aggregation trend reports for capacity requirements. and sharing and KPIs. • Incident tracking & planning, root-cause • Elimination of under- escalation reports for problem utilized resources, • Fault isolation diagnosis and flash-check leveraging operations • Data collection & reports for availability improvements ,cross- reporting status. pollination of best • Standard operating practices, and increased procedures automation • Reporting • Reduced Fixed Capital • Web costs. portal/Dashboard view Quality Benefits: Strategic, Financial, Operational 9
  10. 10. Our Customers 10
  11. 11. Thank You! “We Truly Deliver Your Business Vision” 11