Knowledge management meets collaboration and social media
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Knowledge management meets collaboration and social media

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Presentation for Society for Applied Learning Technology, Washington Interactive Technologies Conference, Arlington, Virginia ,August 18-20, 2010...

Presentation for Society for Applied Learning Technology, Washington Interactive Technologies Conference, Arlington, Virginia ,August 18-20, 2010

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  • 1. Knowledge Management Meets Collaboration and Social Media ● Alex Heiphetz, Ph.D. ● Sveta Liberman AHG, Inc. (814)867-3200 www.ahg.com
  • 2. Knowledge Management Meets Collaboration and Social Media ● Knowledge management (KM) Maintaining, retaining, and sharing organization’s intellectual property, data, and records AHG, Inc. (814)867-3200 www.ahg.com
  • 3. Knowledge Management Meets Collaboration and Social Media ● Collaboration Bringing people together to achieve a common goal. Revolutionized by tools that transcend geography and scale. AHG, Inc. (814)867-3200 www.ahg.com
  • 4. Knowledge Management Meets Collaboration and Social Media ● Social Media Means of communication facilitating interactive exchange between participants AHG, Inc. (814)867-3200 www.ahg.com
  • 5. Knowledge Management Meets Collaboration and Social Media ● Collaboration Benefits ● Active participants -> more engagement & stimulus to use further ● All knowledge captured ● Peer feedback & advice AHG, Inc. (814)867-3200 www.ahg.com
  • 6. Knowledge Management Meets Collaboration and Social Media ● Incorporating Collaboration & Social Media into Knowledge Management How do you incorporate collaboration tools into your KMS in a productive and efficient way? AHG, Inc. (814)867-3200 www.ahg.com
  • 7. Knowledge Management Meets Collaboration and Social Media AHG, Inc. (814)867-3200 www.ahg.com
  • 8. Knowledge Management Meets Collaboration and Social Media ● Incorporating Collaboration & Social Media into Knowledge Management How do you ensure employees collaborate on a work task, not socialize about latest football match? AHG, Inc. (814)867-3200 www.ahg.com
  • 9. Knowledge Management Meets Collaboration and Social Media Your Docs: AHG, Inc. (814)867-3200 www.ahg.com
  • 10. Knowledge Management Meets Collaboration and Social Media Google Apps: AHG, Inc. (814)867-3200 www.ahg.com
  • 11. Knowledge Management Meets Collaboration and Social Media AHG, Inc. (814)867-3200 www.ahg.com
  • 12. Knowledge Management Meets Collaboration and Social Media AHG, Inc. (814)867-3200 www.ahg.com
  • 13. Knowledge Management Meets Collaboration and Social Media AHG, Inc. (814)867-3200 www.ahg.com
  • 14. Knowledge Management Meets Collaboration and Social Media ● Requirements Make it wiki style so that everyone is able to contribute AHG, Inc. (814)867-3200 www.ahg.com
  • 15. Knowledge Management Meets Collaboration and Social Media ● Requirements Provide tools and opportunity to discuss / comment on information in KMS AHG, Inc. (814)867-3200 www.ahg.com
  • 16. Knowledge Management Meets Collaboration and Social Media ● Requirements Incorporate existing tools with ability to collaborate and re-use existing documents + AHG, Inc. (814)867-3200 www.ahg.com
  • 17. Knowledge Management Meets Collaboration and Social Media ● Requirements Use virtual worlds to collaborate on work-related tasks (example: cKM) AHG, Inc. (814)867-3200 www.ahg.com