Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
1Copyright HPCG® , Sage Strategies 2013Coaching the Distance –Increase Your Impact withCommunication Technology Awareness2...
2Copyright HPCG® , Sage Strategies 2013Why should I care?Your Vision as a Coach
3Copyright HPCG® , Sage Strategies 2013How does this help in my Life?Circle of InfluenceGoogle Maps
4Copyright HPCG® , Sage Strategies 2013Our Story: How did we Connect?5,681 miles = 9.143 kmGoogle Maps9 hoursGMT - 8GMT +1
5Copyright HPCG® , Sage Strategies 2013How does this Help in my Life?Circle of InfluenceGoogle Maps
6Copyright HPCG® , Sage Strategies 2013Core Message"Grow Your Coaching Impact by LeveragingCommunication Technology "
7Copyright HPCG® , Sage Strategies 2013Communication TechnologyDefinition?
8Copyright HPCG® , Sage Strategies 2013Communication Technology:Trends for 2020Always connected(unless offline by choice)3...
9Copyright HPCG® , Sage Strategies 2013How to Increase my Impact?Make Friends with Communication Technology•! Get Hardware...
10Copyright HPCG® , Sage Strategies 2013Get Hardware That’s Worth It
11Copyright HPCG® , Sage Strategies 2013Get Hardware That’s Worth ItCategories:–! Telephone–! Smartphone–! Computer–! Tabl...
12Copyright HPCG® , Sage Strategies 2013Get Hardware That’s Worth It
13Copyright HPCG® , Sage Strategies 2013Hardware - Makes a Difference•! Equipment•! Quality of connection•! Return on Inve...
14Copyright HPCG® , Sage Strategies 2013Before and After
15Copyright HPCG® , Sage Strategies 2013HD Video ConferencingLow-price webcam 640*480DSL 3,000 or equivalent Build-in HD w...
16Copyright HPCG® , Sage Strategies 2013Communication TechnologyWhat would you like to use?•! What do you use today?•! Wha...
17Copyright HPCG® , Sage Strategies 2013What Do You Really Need?•! Who is your Target Audience?•! What technology do they ...
18Copyright HPCG® , Sage Strategies 2013http://virtual4coaching.com
19Copyright HPCG® , Sage Strategies 2013How to Increase my Impact?Make Friends with Communication Technology•! Get Hardwar...
20Copyright HPCG® , Sage Strategies 2013How do You Communicate?Textemail FacebookText message Chat toolsAudioFixed phone S...
21Copyright HPCG® , Sage Strategies 2013How do You Collaborate?MarketingFlyer Facebook,LinkedInWebsite ConstantContactBusi...
22Copyright HPCG® , Sage Strategies 2013Social Media: Number of UsersMay 2013LinkedIn: ~ 225 MillionTwitter: ~ 500 Million...
23Copyright HPCG® , Sage Strategies 2013Software in the CloudCommunicate with Clients•! Voting•! Surveys•! Slide sharing•!...
24Copyright HPCG® , Sage Strategies 2013Software in the CloudGet Organized•! Email, Calendar•! Office suite•! Payments•! N...
25Copyright HPCG® , Sage Strategies 2013Collaboration ToolsCoaching Clients(audio only)
26Copyright HPCG® , Sage Strategies 2013Master the softwareRide the Learning CurvePerformanceNumber of learning attemptssl...
27Copyright HPCG® , Sage Strategies 2013Webex Demonstration
28Copyright HPCG® , Sage Strategies 2013How to Increase my Impact?Make Friends with Communication Technology•! Get Hardwar...
29Copyright HPCG® , Sage Strategies 2013Troubleshoot like a ProMurphy’s Law - “Anything that can possibly go wrong,does”
30Copyright HPCG® , Sage Strategies 2013Trust KillersBe aware of software bugs
31Copyright HPCG® , Sage Strategies 2013What is Your “Plan B”?Hardware Disaster Recovery
32Copyright HPCG® , Sage Strategies 2013What is Your “Plan B”?Connection lost•! Fallback plan•! Communication channels
33Copyright HPCG® , Sage Strategies 2013Where Everyone Fails!Source: The World Clock
34Copyright HPCG® , Sage Strategies 2013Troubleshooting DemonstrationHow to get started – and how to grow1.! Internet conn...
35Copyright HPCG® , Sage Strategies 2013Trouble Shooting: Decision TreesTakeaway
36Copyright HPCG® , Sage Strategies 2013Core Message"Grow Your Coaching Impact by LeveragingCommunication Technology "
37Copyright HPCG® , Sage Strategies 2013How to Increase my Impact?Make Friends with Communication Technology•! Get Hardwar...
38Copyright HPCG® , Sage Strategies 2013Behavioral EtiquetteBuild Trust VirtuallySmall group exercise
39Copyright HPCG® , Sage Strategies 2013Communication across BoundariesWhen you get stuck with a client•! Basic Assumption...
40Copyright HPCG® , Sage Strategies 2013Cultural Aspects & TechnologyVerbal Communication Patterns
41Copyright HPCG® , Sage Strategies 2013(Virtual) Coaching PresenceSuccessResultsIncrease AwarenessEffective CoachingEtiqu...
42Copyright HPCG® , Sage Strategies 2013Takeaway
43Copyright HPCG® , Sage Strategies 2013SummaryGoal: To Increase Your Comfort Level With Technology•! Get Hardware that’s ...
44Copyright HPCG® , Sage Strategies 2013Are you ready?Takeoff Checklist"! Hardware ready–! Computer, tablet, smartphone–! ...
45Copyright HPCG® , Sage Strategies 2013How is Your Breathing now?•! What was your biggest lesson learned?•! Do you have a...
46Copyright HPCG® , Sage Strategies 2013Connecting in the Virtual WorldEngage in your new communityNext steps:1.! Download...
47Copyright HPCG® , Sage Strategies 2013
48Copyright HPCG® , Sage Strategies 2013Core Message"Grow Your Coaching Impact by LeveragingCommunication Technology "
49Copyright HPCG® , Sage Strategies 2013Patricia Weiland Bio•! Patricia Weiland brings over 25 years of hands on experienc...
50Copyright HPCG® , Sage Strategies 2013Ralf Wolter Bio•! Ralf Wolter is a senior leader and coach with 25 years of global...
51Copyright HPCG® , Sage Strategies 2013
52Copyright HPCG® , Sage Strategies 2013Communicate across boundariesCoaching presence - ICF Core CompetenciesA. SETTING T...
53Copyright HPCG® , Sage Strategies 2013Software OverviewBlended Mode: local ## !! Cloud•! Browser (have a second one, e.g...
54Copyright HPCG® , Sage Strategies 2013Software installed on your DeviceWindows PC, Mac, Tablet, SmartPhoneMust Have•! Br...
55Copyright HPCG® , Sage Strategies 2013Blended Mode SoftwareCloud Software with a local ClientGoogle docs (offline mode –...
56Copyright HPCG® , Sage Strategies 2013How to get started?Step by Step Instructions1.! Create a personal or company profi...
57Copyright HPCG® , Sage Strategies 2013Creating VisibilityMarketing•! Push marketing–! email mailing lists–! Google ads–!...
58Copyright HPCG® , Sage Strategies 2013Behavioral Etiquette Builds TrustIn the Virtual World•! To get trust – give trust•...
59Copyright HPCG® , Sage Strategies 2013Points of LogisticsIn the Virtual World•! Be on time – in the right time zone•! Co...
60Copyright HPCG® , Sage Strategies 2013Virtual Coaching: 10 Points of Logistics1.! Be on time for meetings2.! Respond to ...
61Copyright HPCG® , Sage Strategies 2013Engaging your Clients1:1 Coaching•! Build trust – quickly•! Enable video – wheneve...
62Copyright HPCG® , Sage Strategies 2013Engaging your ClientsGroup Coaching•! Build trust – quickly•! Assess client’s comf...
63Copyright HPCG® , Sage Strategies 2013Top 10+ WebsitesLearn, study, get information–! www.timeanddate.com on-time in the...
64Copyright HPCG® , Sage Strategies 2013Most Relevant Resources•! Hardware–! Computer, tablet, smartphoneperformance test:...
65Copyright HPCG® , Sage Strategies 2013Troubleshoot – Can’t hear?!"#$%&()#*%#+(,-./0#12)#*%#+(0/+-#33,4-1!"#$%5,/6/7#&$*-...
66Copyright HPCG® , Sage Strategies 2013Troubleshoot – Hear an echo?D,#(*)*+E$=)*-0"*:##</=).#-0F)9/(8#*+,931D=3=0(0*+04"#...
67Copyright HPCG® , Sage Strategies 2013Troubleshoot – Video?I(0"#+#*)#+(,-,-0"#$*994=0"#</=).#-0F)9/(8#*+,931D=3=0(0*+04"...
Upcoming SlideShare
Loading in …5
×

ICF session "Coaching the Distance: Increase Your Impact with Technology and Cultural Awareness" (FINAL Version) Patricia Weiland, Ralf Wolter

967 views

Published on

Coaching the distance – Increase your Impact with Communication Technology Awareness
The coaching community invests in the conference to connect to like minded people who love coaching and want to know more. The session will group them into teams where they can call upon each other to experience their first attempts at new technology. They may need help in walking through the steps. But instead of depending on their family members for technical guidance and support, they now connect with someone from the coaching community and will learn along the way. After the session they will be invited to an additional free-of-charge session where they can acutally use the technology in real time with their own computer and Internet connection in their office.

This session will provide an overview and some detail in two areas:
1. Tools and Communiction Technology: what is available in the virtual world? How can coaches benefit from the latest developments in communication technology? What should you use and what shouldn't you use? How can you differentiate yourself from other coaches?
This section has two aspects: first we will describe how coaching conversations benefit from video and collaboration tools, such as Cisco webex, Adobe Connect, GoToWebinar, and others. Second, we will provide a toolkit that helps coaches to be present and active in the Internet, such as file sharing in the cloud, instant messaging, blogs, social business networks, on-demand training, and more.
We will provide live demonstrations for both sections, so attendees get a look and feel of the functionality. (This assumes we have Internet connectivity. Alternatively, we will record demos in advance).
2. Communication aspects of global coaching: tools are only a vehicle, just as the phone was in the past. Once a connection between a coach and a client has been setup, it requires the full set of coaching competencies to create a trusted environment for the client. How do you establish a trusted relationship in a virtual room? How can high-definition video help to build trust faster? What should be considered when coaching globally? We will start with simple challenges such as time zones and drill deeper into other underlying aspects.

For more details, visit www.virtual4coaching.com/ICF

Published in: Education, Health & Medicine
  • Be the first to comment

  • Be the first to like this

ICF session "Coaching the Distance: Increase Your Impact with Technology and Cultural Awareness" (FINAL Version) Patricia Weiland, Ralf Wolter

  1. 1. 1Copyright HPCG® , Sage Strategies 2013Coaching the Distance –Increase Your Impact withCommunication Technology Awareness2013 ICF Midwest Regional ConferenceJune 20 - 22
  2. 2. 2Copyright HPCG® , Sage Strategies 2013Why should I care?Your Vision as a Coach
  3. 3. 3Copyright HPCG® , Sage Strategies 2013How does this help in my Life?Circle of InfluenceGoogle Maps
  4. 4. 4Copyright HPCG® , Sage Strategies 2013Our Story: How did we Connect?5,681 miles = 9.143 kmGoogle Maps9 hoursGMT - 8GMT +1
  5. 5. 5Copyright HPCG® , Sage Strategies 2013How does this Help in my Life?Circle of InfluenceGoogle Maps
  6. 6. 6Copyright HPCG® , Sage Strategies 2013Core Message"Grow Your Coaching Impact by LeveragingCommunication Technology "
  7. 7. 7Copyright HPCG® , Sage Strategies 2013Communication TechnologyDefinition?
  8. 8. 8Copyright HPCG® , Sage Strategies 2013Communication Technology:Trends for 2020Always connected(unless offline by choice)3D / HD Video everywhere,interactive TV1 GB bandwidth foreach householdAugmented RealityTargeted advertising inconjunction with socialnetworksAll phones will become“smart”We will Do work,not go to workLocal and remotecollaborationare considered equalSource: Cisco Systems, 2011
  9. 9. 9Copyright HPCG® , Sage Strategies 2013How to Increase my Impact?Make Friends with Communication Technology•! Get Hardware that’s worth it•! Master your Software•! Troubleshoot like a Pro•! Communicate across boundaries
  10. 10. 10Copyright HPCG® , Sage Strategies 2013Get Hardware That’s Worth It
  11. 11. 11Copyright HPCG® , Sage Strategies 2013Get Hardware That’s Worth ItCategories:–! Telephone–! Smartphone–! Computer–! Tablets–! Webcam–! Internet access–! Accessories
  12. 12. 12Copyright HPCG® , Sage Strategies 2013Get Hardware That’s Worth It
  13. 13. 13Copyright HPCG® , Sage Strategies 2013Hardware - Makes a Difference•! Equipment•! Quality of connection•! Return on Investment (ROI)
  14. 14. 14Copyright HPCG® , Sage Strategies 2013Before and After
  15. 15. 15Copyright HPCG® , Sage Strategies 2013HD Video ConferencingLow-price webcam 640*480DSL 3,000 or equivalent Build-in HD webcam (MacBook Pro)DSL 6,000 or equivalentHigh-endexternal HD,DSL 16,000or equivalentHigh-endexternal HD,DSL 16,000or equivalent
  16. 16. 16Copyright HPCG® , Sage Strategies 2013Communication TechnologyWhat would you like to use?•! What do you use today?•! What would you like to try?•! How does it link with your vision as a coach?Phone PC/Mac TabletSmartPhone “high-tech toys”
  17. 17. 17Copyright HPCG® , Sage Strategies 2013What Do You Really Need?•! Who is your Target Audience?•! What technology do they expect?Millennial /Gen Y / Gen C(15 to 32)Gen X(33 to 44)Traditional orGreatest Gen(65 +)Baby Boomer(45 – 63)
  18. 18. 18Copyright HPCG® , Sage Strategies 2013http://virtual4coaching.com
  19. 19. 19Copyright HPCG® , Sage Strategies 2013How to Increase my Impact?Make Friends with Communication Technology•! Get Hardware that’s worth it•! Master your Software•! Troubleshoot like a Pro•! Communicate across boundaries
  20. 20. 20Copyright HPCG® , Sage Strategies 2013How do You Communicate?Textemail FacebookText message Chat toolsAudioFixed phone SkypeCell phoneVideoSkype Jabber TPCollaboration Tools FacetimeVoIP
  21. 21. 21Copyright HPCG® , Sage Strategies 2013How do You Collaborate?MarketingFlyer Facebook,LinkedInWebsite ConstantContactBusinessCardFile Sharingemail YouSendIt Dropbox SlideShareCoachingIn-Person CollaborationToolsTelephone Skype
  22. 22. 22Copyright HPCG® , Sage Strategies 2013Social Media: Number of UsersMay 2013LinkedIn: ~ 225 MillionTwitter: ~ 500 MillionGmail: ~ 450 MillionFacebook: ~ 1.100 Million
  23. 23. 23Copyright HPCG® , Sage Strategies 2013Software in the CloudCommunicate with Clients•! Voting•! Surveys•! Slide sharing•! File sharing•! Email marketing•! Mind MappingTakeaway
  24. 24. 24Copyright HPCG® , Sage Strategies 2013Software in the CloudGet Organized•! Email, Calendar•! Office suite•! Payments•! Notes and ToDo’sTakeaway
  25. 25. 25Copyright HPCG® , Sage Strategies 2013Collaboration ToolsCoaching Clients(audio only)
  26. 26. 26Copyright HPCG® , Sage Strategies 2013Master the softwareRide the Learning CurvePerformanceNumber of learning attemptsslowstartstrongaccelerationmasteryideal learning curvenewtechnology
  27. 27. 27Copyright HPCG® , Sage Strategies 2013Webex Demonstration
  28. 28. 28Copyright HPCG® , Sage Strategies 2013How to Increase my Impact?Make Friends with Communication Technology•! Get Hardware that’s worth it•! Master your Software•! Troubleshoot like a Pro•! Communicate across boundaries
  29. 29. 29Copyright HPCG® , Sage Strategies 2013Troubleshoot like a ProMurphy’s Law - “Anything that can possibly go wrong,does”
  30. 30. 30Copyright HPCG® , Sage Strategies 2013Trust KillersBe aware of software bugs
  31. 31. 31Copyright HPCG® , Sage Strategies 2013What is Your “Plan B”?Hardware Disaster Recovery
  32. 32. 32Copyright HPCG® , Sage Strategies 2013What is Your “Plan B”?Connection lost•! Fallback plan•! Communication channels
  33. 33. 33Copyright HPCG® , Sage Strategies 2013Where Everyone Fails!Source: The World Clock
  34. 34. 34Copyright HPCG® , Sage Strategies 2013Troubleshooting DemonstrationHow to get started – and how to grow1.! Internet connectivity: always connected2.! Master audio and video3.! Be familiar with one collaboration tool
  35. 35. 35Copyright HPCG® , Sage Strategies 2013Trouble Shooting: Decision TreesTakeaway
  36. 36. 36Copyright HPCG® , Sage Strategies 2013Core Message"Grow Your Coaching Impact by LeveragingCommunication Technology "
  37. 37. 37Copyright HPCG® , Sage Strategies 2013How to Increase my Impact?Make Friends with Communication Technology•! Get Hardware that’s worth it•! Master your Software•! Troubleshoot like a Pro•! Communicate across boundaries
  38. 38. 38Copyright HPCG® , Sage Strategies 2013Behavioral EtiquetteBuild Trust VirtuallySmall group exercise
  39. 39. 39Copyright HPCG® , Sage Strategies 2013Communication across BoundariesWhen you get stuck with a client•! Basic Assumptions•! Face•! Communication Patterns•! Trust Your Instincts
  40. 40. 40Copyright HPCG® , Sage Strategies 2013Cultural Aspects & TechnologyVerbal Communication Patterns
  41. 41. 41Copyright HPCG® , Sage Strategies 2013(Virtual) Coaching PresenceSuccessResultsIncrease AwarenessEffective CoachingEtiquette + Behavior ! Maintain TrustRapport ! Build Trust
  42. 42. 42Copyright HPCG® , Sage Strategies 2013Takeaway
  43. 43. 43Copyright HPCG® , Sage Strategies 2013SummaryGoal: To Increase Your Comfort Level With Technology•! Get Hardware that’s worth it•! Master your Software•! Troubleshoot like a Pro•! Communicate across boundaries
  44. 44. 44Copyright HPCG® , Sage Strategies 2013Are you ready?Takeoff Checklist"! Hardware ready–! Computer, tablet, smartphone–! Webcam, headset–! Internet Connection"! Software ready–! Calendar, address book, PDF, Office Suite–! Collaboration tools: Skype, Adobe, Webex, GoTo Meeting–! Security: Anti-Virus, EncryptionDoodle, PayPal, Survey Monkey, SlideShare, Google Docs–! Dropbox, Evernote, Mozy"! Clients ready–! Time and date–! Communication tools–! Meeting confirmed
  45. 45. 45Copyright HPCG® , Sage Strategies 2013How is Your Breathing now?•! What was your biggest lesson learned?•! Do you have an idea what to try next?•! What is the first step you’ll take?•! How can this group help you?
  46. 46. 46Copyright HPCG® , Sage Strategies 2013Connecting in the Virtual WorldEngage in your new communityNext steps:1.! Download the material: Virtual4Coaching.com/ICF2.! Join our webex hands-on test run:07-24-2013 @ 10am CTRegister at:virtual4coaching.com/page3/contact-form-2/index.phportinyurl.com/icf-mrc-v4c3.! Ask and share at the LinkedIn Group Virtual4CoachingTakeaway
  47. 47. 47Copyright HPCG® , Sage Strategies 2013
  48. 48. 48Copyright HPCG® , Sage Strategies 2013Core Message"Grow Your Coaching Impact by LeveragingCommunication Technology "
  49. 49. 49Copyright HPCG® , Sage Strategies 2013Patricia Weiland Bio•! Patricia Weiland brings over 25 years of hands on experience inside and inservice to Fortune 100 organizations to her role as a Consultant andProfessional Coach. Ms. Weiland coaches key global stakeholders in seniorlevel executive and professional positions facing strategic, behavioral andproductivity issues. Ms. Weiland consults with leaders at all levels on teamand employee development plans at to identify, assess and improveleadership skills in organizational competencies increasing engagement andcontribution. Weiland finds that coaching is uniquely positioned to attend toleaders in global enterprises with leaders in remote locations who facesituational challenges while maintaining strong connections to the idealsand corporate wide goals and initiatives.•! Ms. Weiland holds a master’s degree in Organizational ManagementDevelopment from Fielding Graduate University and a B.A. inCommunications from University of Wisconsin. Weiland is a PCC with theInternational Coach Federation and certified to administer MBTI and DISC.•! www.sage4change.com
  50. 50. 50Copyright HPCG® , Sage Strategies 2013Ralf Wolter Bio•! Ralf Wolter is a senior leader and coach with 25 years of global experiencein building and leading global and virtual teams in large corporations. Due tostrong communication and presentation skills, Ralf consistently achieveshigh scores at public presentations, events, and conferences.•! As a motivational and professional speaker, Mr. Wolter has presented topicssuch as leadership, innovation, the future of technology and relatedimplications for business and communication, developing the nextgeneration of leaders, and the future of coaching. In addition to developingpeople, he enjoys being a technology futurist, combining visionary thinkingwith a practical hands- on approach to apply networking and communicationtechnologies for shaping the future of coaching and training. Ralfs specialtyis combining coaching, consulting, leadership and creativity with a passionfor developing people. He is enthusiastic about developing the nextgeneration leaders through high-performance career coaching and training.In addition to developing people, Ralf enjoys being a technology futurist,combining visionary thinking with a practical hands-on approach to applynetworking and communication technologies for shaping the future ofcoaching and training.•! www.hpcg.eu
  51. 51. 51Copyright HPCG® , Sage Strategies 2013
  52. 52. 52Copyright HPCG® , Sage Strategies 2013Communicate across boundariesCoaching presence - ICF Core CompetenciesA. SETTING THE FOUNDATION1. MEETING ETHICAL GUIDELINES AND PROFESSIONAL STANDARDS2. ESTABLISHING THE COACHING AGREEMENTB. CO-CREATING THE RELATIONSHIP3. ESTABLISHING TRUST AND INTIMACY WITH THE CLIENT4. COACHING PRESENCEC. COMMUNICATING EFFECTIVELY5. ACTIVE LISTENING6. POWERFUL QUESTIONING7. DIRECT COMMUNICATIOND. FACILITATING LEARNING AND RESULTS8. CREATING AWARENESS9. DESIGNING ACTIONS10. PLANNING AND GOAL SETTING11. MANAGING PROGRESS AND ACCOUNTABILITY
  53. 53. 53Copyright HPCG® , Sage Strategies 2013Software OverviewBlended Mode: local ## !! Cloud•! Browser (have a second one, e.g. Firefox orChrome)•! PDF reader•! ZIP client•! Virus scanner and firewallSoftware in the Cloud•! Mind-Mapping•! VPN client•! Advanced security tools•! Encryption toolsSoftware on your device(s)•! Office Suite•! PDF writer•! Calendar client•! Address book•! email client•! Password Safe•! Chat client•! Video communication tools•! Internet telephony
  54. 54. 54Copyright HPCG® , Sage Strategies 2013Software installed on your DeviceWindows PC, Mac, Tablet, SmartPhoneMust Have•! Browser (have a second one, e.g. Firefox or Chrome)•! PDF reader•! ZIP client•! Virus scanner and firewallOptional•! Mind-Mapping•! VPN client•! Advancedsecurity tools•! EncryptiontoolsRecommended•! Office Suite•! PDF writer•! Calendar client•! Address book•! email client•! Password Safe•! Chat client•! Video communicationtools•! Internet telephony
  55. 55. 55Copyright HPCG® , Sage Strategies 2013Blended Mode SoftwareCloud Software with a local ClientGoogle docs (offline mode – requires Chrome Browser)Notes and ToDo Lists:–! Evernote–! Getting Things Done (GTD)–! Things–! ToDoList–! Remember the MilkOnline Backup:–! Mozy–! iDrive–! Wuala–! McAfeeEncryption tools:–! BoxCryptor (Windows, iOS, Android)–! MacFusion (Mac)
  56. 56. 56Copyright HPCG® , Sage Strategies 2013How to get started?Step by Step Instructions1.! Create a personal or company profile2.! Connect with people you know: present and past3.! Write referrals4.! Ask for referrals5.! Join relevant groups of your target market6.! Create your own group7.! Provide useful information and promote it8.! Start discussions and provide value – not noise9.! Cross-link with your other web pages10.!Update your status, add more contacts
  57. 57. 57Copyright HPCG® , Sage Strategies 2013Creating VisibilityMarketing•! Push marketing–! email mailing lists–! Google ads–! Linkedin–! Status updates on social media•! Pull marketing–! PDF brochure–! Blog–! Personal website–! Expose your business on social media
  58. 58. 58Copyright HPCG® , Sage Strategies 2013Behavioral Etiquette Builds TrustIn the Virtual World•! To get trust – give trust•! Over communicate the expectations•! Set the tone and methodology for future interactions•! Be accessible and responsive:clarify how to relay information•! Be very careful using metaphors and gestures•! Create social time within the coaching call•! Be curious about ambiguity•! Transmission delay time: don’t talk over each other•! Take a deep breath when experiencing challenges•! Consider socializing as a trust builder
  59. 59. 59Copyright HPCG® , Sage Strategies 2013Points of LogisticsIn the Virtual World•! Be on time – in the right time zone•! Constantly check if your client is still with you•! Get familiar with communication technology•! Eliminate background noise•! Avoid multi-tasking•! Socialize•! Speak clearly•! Avoid email escalations•! Respect copyright in the Internet
  60. 60. 60Copyright HPCG® , Sage Strategies 2013Virtual Coaching: 10 Points of Logistics1.! Be on time for meetings2.! Respond to emails within 24 hours3.! Be present on social media4.! Use Internet communication tools5.! Effective use of your webcam6.! Publish a video of your "elevator pitch"7.! Be online while travelling8.! Create online material for prospects9.! Have a "Plan B"10.!Be respectful, take a deep breath $$
  61. 61. 61Copyright HPCG® , Sage Strategies 2013Engaging your Clients1:1 Coaching•! Build trust – quickly•! Enable video – whenever possible•! Start the session by checkingrelevance and priority•! Assess client’s comfort level andexperience with communication technology•! Effective use of silence•! Effective use of questions•! Learn the collaboration tool’s functions
  62. 62. 62Copyright HPCG® , Sage Strategies 2013Engaging your ClientsGroup Coaching•! Build trust – quickly•! Assess client’s comfort level and experiencewith communication technology•! Pattern disruption: every 3-5 minutes•! Check for distractions and background noise•! Learn the collaboration tool’s functionality
  63. 63. 63Copyright HPCG® , Sage Strategies 2013Top 10+ WebsitesLearn, study, get information–! www.timeanddate.com on-time in the right time zone–! http://www.bank-holidays.com/ worldwide holidays–! www.oanda.com currency converter–! www.wikipedia.com online encyclopedia–! www.ted.com “Ideas worth spreading” (200 million views)–! www.khanacademy.org/ online academy–! http://geert-hofstede.com/ Professor Geert Hofstede: cultureActive participation: marketing & visibility–! www.coachfederation.org/ ICF–! linkedin.com facebook.com twitter.com Social Networks–! www.blogspot.com start blogging–! www.slideshare.net/ share your presentations–! www.youtube.com video sharing–! www.wordpress.org build your blog and websiteFor YourReference
  64. 64. 64Copyright HPCG® , Sage Strategies 2013Most Relevant Resources•! Hardware–! Computer, tablet, smartphoneperformance test: www.speed-battle.com/–! Webcam, headsettest: make a Skype audio test call (“echo123”)–! Internet Connectionspeed test: www.speedtest.net/voice quality test: www.voipreview.org/voipspeedtester.aspx•! Software on your Device–! Calendar, address book, PDF, Office Suite–! Collaboration tools: Skype, Adobe Connect, Cisco Webex, GoTo Meeting–! HD Video conferencing: Cisco Jabber TP–! Security: Anti-Virus, Encryptionbrowser check: browsercheck.qualys.com/•! Software in the Cloud–! Doodle, PayPal, Survey Monkey, SlideShare, Google Docs•! Blended Software (local+cloud)–! Dropbox, Evernote, MozyFor YourReference
  65. 65. 65Copyright HPCG® , Sage Strategies 2013Troubleshoot – Can’t hear?!"#$%&()#*%#+(,-./0#12)#*%#+(0/+-#33,4-1!"#$%5,/6/7#&$*-8,/"#*+1!"#$%(,/-39#:#9,-0"#(,;4*+#!"#$%(,/-39#:#9,-,0"#+#</=).#-0!"#$%>=$+,)",-#9#:#96+8"#*3(#0?,0"+,/@"0"=(9=(04=0"8,/+$,99*7,+*0,+(A*-@/)*-3+#$,--#$0B+#7,,00,(##=C0"*0"#9)(!*99"#9)3#(%20*+0"#+#&
  66. 66. 66Copyright HPCG® , Sage Strategies 2013Troubleshoot – Hear an echo?D,#(*)*+E$=)*-0"*:##</=).#-0F)9/(8#*+,931D=3=0(0*+04"#-,-#)*+E$/9*+)#+(,-G,=-#31H9*$##*$")#+(,-=-3=:=3/*998,-./0#0,=(,9*0#0"#)+,79#.I(=0),((=79#0,./0##:#+8,-#1D,#(0"=("#9)1I((,.#,-#(=@-#3=-4=0")",-#*-3$,.)/0#+1I(0"#+#=-C,+.*E,-,-0"#(,;4*+#)+,@+*.0,0+,/79#(",,01A*-@/)*-3+#$,--#$0B+#7,,00,(##=C0"*0"#9)(!*99"#9)3#(%20*+0"#+#&
  67. 67. 67Copyright HPCG® , Sage Strategies 2013Troubleshoot – Video?I(0"#+#*)#+(,-,-0"#$*994=0"#</=).#-0F)9/(8#*+,931D=3=0(0*+04"#-,-#)*+E$/9*+)#+(,-G,=-#31J(%)#,)9#0,.=-=.=K#/(#,C,0"#+)+,@+*.(+#</=+=-@=-0#+-#0I(,9*0#=-3=:=3/*9(78*(%=-@0"#.0,0/+-,L0"#=+:=3#,MD,#(0"=("#9)1I((,.#,-#(=@-#3=-04=$#+#</=+=-@*33=E,-7*-34=30"1I(:=3#,-#$#((*+8,+$,/930"#$,-:#+(*E,-(E997#"#934=0"*/3=,,-981A*-@/)*-3+#$,--#$0B+#7,,00,(##=C0"*0"#9)(!*99"#9)3#(%20*+0"#+#&

×