'The Consumerization of HR' looks at current trends in the economic and business environments and translates those to the future of HR. This presentation was created for the HR Leadership Summit in Genval on May 9th, 2012

1. The Consumerization of HR
Anita Lettink
VP Northern Region
May 2012

2. What if...
HR didn’t exist
(anymore)
Copyright NorthgateArinso. All rights reserved.

3. Supermarket cashier
Copyright NorthgateArinso. All rights reserved.

4. Self service check out
Copyright NorthgateArinso. All rights reserved.

5. Travel agent
Copyright NorthgateArinso. All rights reserved.

6. Self service online
Copyright NorthgateArinso. All rights reserved.

7. Ground stewardess
Copyright NorthgateArinso. All rights reserved.

8. Self service check in
Copyright NorthgateArinso. All rights reserved.

9. And even surgeons
Copyright NorthgateArinso. All rights reserved.

10. Robotic surgery
Copyright NorthgateArinso. All rights reserved.

11. And what about HR?
Copyright NorthgateArinso. All rights reserved.

12. Well, we’re not there yet...
Copyright NorthgateArinso. All rights reserved.

13. Because this HR Manager…
Copyright NorthgateArinso. All rights reserved.

14. …has not yet been replaced by this one!
Copyright NorthgateArinso. All rights reserved.

15. A quick look outside
Copyright NorthgateArinso. All rights reserved.

16. The economic crisis continues
Copyright NorthgateArinso. All rights reserved.

17. Governments are tightening budgets
Copyright NorthgateArinso. All rights reserved.

18. Companies hoard cash but don’t spend it
Copyright NorthgateArinso. All rights reserved.

19. The recovery will take many years
Copyright NorthgateArinso. All rights reserved.

20. The recovery will be jobless
Copyright NorthgateArinso. All rights reserved.

21. Challenges for HR
Copyright NorthgateArinso. All rights reserved.

22. The future workforce is shrinking…
Sustainable
fertility rate is
2.1 children
Copyright NorthgateArinso. All rights reserved.

23. The future workforce is dispersed
Copyright NorthgateArinso. All rights reserved.

24. The future workforce is diverse
Copyright NorthgateArinso. All rights reserved.

25. The future workforce has individual
needs
Copyright NorthgateArinso. All rights reserved.

26. The future workforce follows the
career lattice
Copyright NorthgateArinso. All rights reserved.

27. The future workforce brings their own
devices
Copyright NorthgateArinso. All rights reserved.

28. The future workforce is digitally divided
Copyright NorthgateArinso. All rights reserved.

29. What does that mean for HR?
Copyright NorthgateArinso. All rights reserved.

30. The old HR is dead
Copyright NorthgateArinso. All rights reserved.

31. From hierarchy to HR in networked
organizations
Copyright NorthgateArinso. All rights reserved.

32. HR goes direct –
stops being the middle man
Copyright NorthgateArinso. All rights reserved.

33. HR bases workforce decisions on data
Copyright NorthgateArinso. All rights reserved.

34. Expect the consumerization of HR:
fully automated, mobile and social
Copyright NorthgateArinso. All rights reserved.

35. So, what’s HR to do?
Copyright NorthgateArinso. All rights reserved.

36. Core capabilities for HR
Drive down Improve delivery Create the
cost quality agile organization
…with a focus on delivering solutions
that bring tangible results!
Copyright NorthgateArinso. All rights reserved.

37. …to demonstrate added value in HR!
Drive down Improve delivery Create the
cost quality agile organization
Simplified Flawless Value
operating model execution creation
Copyright NorthgateArinso. All rights reserved.

38. Simplified Operating model
HR Value
Workforce & talent strategy
how to get the best people in the right place at the right time
Workforce performance
how to get the best results from people
HR Basic
Workforce Administration
how to ensure standardization, accuracy & compliancy
Copyright NorthgateArinso. All rights reserved.

39. Flawless execution: automate and
standardize as much as possible
Copyright NorthgateArinso. All rights reserved.

40. Value creation through the agile HR
organization
Business
HR Services HR Consultancy
Workforce support Leadership Development
Administration Talent Management
Reporting Analytics
Focus Focus
Sustainable business growth
Operational Excellence:
through workforce
accuracy & compliancy performance
Copyright NorthgateArinso. All rights reserved.

41. And on a final note...
Copyright NorthgateArinso. All rights reserved.

42. …yes, this is the future of HR!
Copyright NorthgateArinso. All rights reserved.

43. Thank You!
Download the white paper at:
http://download.northgatearinso.com/consumerization-hr
Questions? Comments?
Email: anita.lettink@ngahr.com
Twitter: @NGA_Anita
Photos and pictures courtesy of Flickr.com
Slide10 and 11 pictures courtesy of Mindflash.com
Copyright NorthgateArinso. All rights reserved.