Balanced Scorecard

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Balanced Scorecard - Presentation Transcript

  1. Balanced Scorecard City of West Des Moines Leadership Development Program April 6, 2006
  2. Definition
    • The Balanced Scorecard is:
    • a performance management system used to translate strategy into tangible objectives and measures.
  3. Definition (Continued)
    • By using four perspectives:
      • Serve Customers,
      • Manage Financial Resources,
      • Improve Processes, and
      • Support Employees,
    • a balanced approach is used to evaluate organizational strategy.
  4. Why Change to Balanced Scorecard?
    • More Strategic than Tactical
    • Proactive vs. Reactive
    • More Employee Participation
  5. Structure
    • Strategic Themes as Foundation
    • Strategic Themes
      • Strategies
        • Measures
          • Goals/Initiatives
    • Measures Serve as Indicators and Link to Strategies instead of just tasks
    • “ Red Flag” Analogy
    • Performance Management vs. Performance Measurement
  6. Change
    • Strategy Planning Council—Purpose
    • Fluidity—monitor what is useful
    • Advance the Quality Initiative (example)
  7. Visio System
    • Online Interactive System for Accessing Balanced Scorecard information
    • Easier to find information (paperless)
    • Easier to update
    • Plan for including departmental information
  8. Decision-Making
    • Citywide Example:
      • Facilitate Balanced Economic Development
        • Building Permit Evaluations
    • Departmental Example:
      • Balance Growth with Sustainability—P&R
        • % of dollars going towards existing facilities versus amount for all parks and facilities in CIP
  9. What are the next steps??
    • Better link to budget
    • Departments and citywide scorecard more integrated
    • Better link to goals/initiatives
  10. What can this group do?
    • Get involved with your department’s scorecard
    • Actively monitor the data (citywide and departmental)
    • Ask questions
    • Ensure the scorecard is tied to how decisions are made

+ alarsenalarsen, 3 years ago

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A review of the updated Balanced Scorecard process more

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