Balanced Scorecard

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A review of the updated Balanced Scorecard process at the City of West Des Moines

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Balanced Scorecard

  1. 1. Balanced Scorecard City of West Des Moines Leadership Development Program April 6, 2006
  2. 2. Definition <ul><li>The Balanced Scorecard is: </li></ul><ul><li>a performance management system used to translate strategy into tangible objectives and measures. </li></ul>
  3. 3. Definition (Continued) <ul><li>By using four perspectives: </li></ul><ul><ul><li>Serve Customers, </li></ul></ul><ul><ul><li>Manage Financial Resources, </li></ul></ul><ul><ul><li>Improve Processes, and </li></ul></ul><ul><ul><li>Support Employees, </li></ul></ul><ul><li>a balanced approach is used to evaluate organizational strategy. </li></ul>
  4. 4. Why Change to Balanced Scorecard? <ul><li>More Strategic than Tactical </li></ul><ul><li>Proactive vs. Reactive </li></ul><ul><li>More Employee Participation </li></ul>
  5. 5. Structure <ul><li>Strategic Themes as Foundation </li></ul><ul><li>Strategic Themes </li></ul><ul><ul><li>Strategies </li></ul></ul><ul><ul><ul><li>Measures </li></ul></ul></ul><ul><ul><ul><ul><li>Goals/Initiatives </li></ul></ul></ul></ul><ul><li>Measures Serve as Indicators and Link to Strategies instead of just tasks </li></ul><ul><li>“ Red Flag” Analogy </li></ul><ul><li>Performance Management vs. Performance Measurement </li></ul>
  6. 6. Change <ul><li>Strategy Planning Council—Purpose </li></ul><ul><li>Fluidity—monitor what is useful </li></ul><ul><li>Advance the Quality Initiative (example) </li></ul>
  7. 7. Visio System <ul><li>Online Interactive System for Accessing Balanced Scorecard information </li></ul><ul><li>Easier to find information (paperless) </li></ul><ul><li>Easier to update </li></ul><ul><li>Plan for including departmental information </li></ul>
  8. 8. Decision-Making <ul><li>Citywide Example: </li></ul><ul><ul><li>Facilitate Balanced Economic Development </li></ul></ul><ul><ul><ul><li>Building Permit Evaluations </li></ul></ul></ul><ul><li>Departmental Example: </li></ul><ul><ul><li>Balance Growth with Sustainability—P&R </li></ul></ul><ul><ul><ul><li>% of dollars going towards existing facilities versus amount for all parks and facilities in CIP </li></ul></ul></ul>
  9. 9. What are the next steps?? <ul><li>Better link to budget </li></ul><ul><li>Departments and citywide scorecard more integrated </li></ul><ul><li>Better link to goals/initiatives </li></ul>
  10. 10. What can this group do? <ul><li>Get involved with your department’s scorecard </li></ul><ul><li>Actively monitor the data (citywide and departmental) </li></ul><ul><li>Ask questions </li></ul><ul><li>Ensure the scorecard is tied to how decisions are made </li></ul>

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