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Business Assessment Framework for IT Professional Services.

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Business Assessment Framework for IT Professional Services. Includes a white paper linked to the same topic, with additional subject matter detail..

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Business Assessment Framework for IT Professional Services.

  1. 1. TopLine Strategies<br />
  2. 2.
  3. 3. Audience<br />
  4. 4. The Objective<br />
  5. 5. Information Technology Service Org.<br />
  6. 6. High Performance IT Service is a Complex Process<br />
  7. 7. Optimal Technology Service Org. Structures<br />
  8. 8. Seven Broad Questions That Indicate Change “Opportunity”<br />
  9. 9. The Optimization of a Service Org. <br />
  10. 10. The Optimization of a Service Organization --Strategy<br />
  11. 11. The Optimization of a Service Organization --Structure<br />
  12. 12. The Optimization of a Service Organization --Measures, Policies & Process Optimization<br />
  13. 13. IT Service Business Model and Performance Objectives<br />
  14. 14. Key Differences<br />
  15. 15. A Product Services Group<br />
  16. 16. A Professional Services Organization<br />
  17. 17. High Level Structure of an IT Service Firm<br />
  18. 18. Practices<br />
  19. 19. Achieving Strategic Creativity <br />
  20. 20. Instead Alignment Works From<br />
  21. 21. Developing an Effective Resource Management Solution <br />
  22. 22. Flexible Resource<br />
  23. 23. Flexible Resource<br />
  24. 24. Structural Convergence<br />
  25. 25. Structural Convergence: The Integration<br />
  26. 26. Don’t Tightly Integrate <br />
  27. 27. IT Staffing and IT Integration<br />
  28. 28. >10% Revenue Growth is Key<br />
  29. 29. Performance<br />
  30. 30. Achieving 4th Quartile Performance Levels<br />
  31. 31. Professional Service Financial Measures <br />
  32. 32. The Key Performance Indicators (KPI’s) and Metrics <br />
  33. 33. The KPIs & Metrics include:<br />
  34. 34. Alignment to Performance Objectives and Best Practices<br />
  35. 35. The Opportunity <br />
  36. 36. What Are the Critical Questions<br />
  37. 37. Peeling Back the Contextual Layers<br />
  38. 38. What Are the Critical Questions<br />
  39. 39. What Are the Critical Questions<br />
  40. 40. Discovering Substandard Practices Is Actually Good News<br />
  41. 41. Understanding the Best State is the Easiest Part of the Optimization Effort <br />
  42. 42. TopLine Strategies<br />
  43. 43. TopLine Strategies: Our Story<br />
  44. 44. TopLine Strategies<br />
  45. 45. TopLine Strategies: The business we are in. <br />
  46. 46. Next Steps<br />
  47. 47. Next Steps<br />

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