Six Simple Steps Designed to Start with our LiveHelp Server on Joomla

1. LiveHelp Server Quickstart
for Joomla 2.5 & 3.0
This quickstart will help you get started with
ActiveHelper LiveHelp system and will walk you
through a six simple steps.

2. 1. Install the LiveHelp Server Component.
Like any other extension in joomla you can install
the LiveHelp Server through the “extension
manager” section on the joomla admin area.
NOTE : In order to do a successful installation remember to use the right package. We have available
different installer packages for each joomla version.

3. 2. Setup the first domain.
After the installation you need to start by adding the
first domain to manage. The process is quite
simple, go to the dashboard, manage domains and
click on “new”, then write the “real” domain where
you want to deploy the chat.
NOTE : Remember you always need to use the real domain name.

4. 3. Setup the first agent.
After adding the domain is necessary to create the
support agents, go to the manage agents and click
on “new”, then enter all the required agent
information.
NOTE : Remember you always need to set at least one domain ON in the available domains list or the
agent can’t sign in on the Support Panel Desktop or Mobile.
NOTE : If you don’t know how the “Agent Status Indicator” works we strongly suggest to set the status type
with the default value “domain”.

5. 4. Deploy the tracking module.
On the manage domains section you can create the
tracking module for each domain, remember to
select the correct joomla version.
NOTE : If you want to deploy the chat option in a non-joomla site it’s necessary to create a basic javascript
code through the option below the modules.
After creating the module you can install and setup
the module like any other module on joomla.

6. 5. Get the agent access info.
After you add any agent you can get the agent
access info, also you can get this information
through the option “Client Info” in the manage
domains section.

7. 6. Go Online with the Support Panel.
With the access info and the system ready to work
you can go online through the Support Panel
Desktop or Mobile.
NOTE : On the support panel desktop the first time you need select the status online and then enter the
access info.
NOTE : Remember you need to download and install the Support Panel Desktop on your agent computer to
get started.